Freckled Poppy Reviews

by Gogofooody

I’m so saddened by the customer service I was provided with today. I ordered over a week ago and asked when I should receive my items via email. I get a response from an actual person which was nice. An email here and back and I express how much I need my items as I’ll be leaving state on vacation for a good chunk of time. I’m then sent an automated message about their shipping process (if this doesn’t say “I don’t want to deal with you” idk what does!) also, I’m fully aware of the shipping as it’s clearly posted on their page and knew what to expect, except the fact that it’s not how it’s going down. I wish I would have read all the reviews about the company before I chose to purchase my Judy blooms from this boutique in particular. It’s seems as shipping is quite a problem for them. All of these 5 star ratings is to get into a drawing to get flashy items. Not surprising for a company such as this one. I will not be doing future business with them and will not suggest to my friends as well. (I have quite the following and I’m the guinea pig for this boutique as of right now 🥴) on to the next, be vigilant purchasing from freckled poppy!

by Embarrassed By Cruel Jab

I emailed customer service asking if I could return a gag gift I had purchased for my husband. He did not find it funny, and it was $45, so I sent the email to customer service. I had not opened the box and did not realize it contained unsealed products. I was told no. No problem. I understood once I realized the products were unsealed. I sent back a happy holidays email. I just watched the live from the night of my recent email. Alex mentions my email and made an cruel comment about why I must have needed the product. Women on the live responded with belittling comments and laughing emojis. I am in tears. This is not professional. Emails should be kept private, not used as fodder for cruelty at a customer’s expense. I have been a loyal customer, and Alex enjoyed a cruel joke at my expense during a live sale. I have spent hundreds of dollars at this boutique. I am not rich like Alex. Please don’t let this be you. This was cruel and humiliating, and I’m really sad about the whole thing. Remember that you never know what someone is going through, so why act this way toward a customer? Just be kind.

by Ca-mom03

At first they are entertaining to watch… then you start noticing the “mean girls” attitude and Alex is the ring leader. They do not discourage bullying and it’s rampant all over their Facebook page. This is where all the mean girls that you went to HS shop and they have not lost they mentality, they are a pack. Like others have mentioned the shipping in lengthy and rarely out when promised. I can deal with the shipping but I can’t deal with the attitudes. The prices aren’t great. The customer service is responsive. I would rather spend my hard earned money where it’s truly appreciated instead of people that are constantly flaunting the luxuries they have and have to listen to the fan girls that think they are all friends, it’s a business. And a poorly managed one at that.

by 31girl

I’ve had amazing experiences when ordering from this boutique. There are a few times that I’ve had order/product issues. Customer service is super quick in responded and went way above and beyond what I expected when reconciling the issues.
I’m also thankful that they carry plus size in any item they can. Some boutiques I’ve come across only offer regular sizing.

by Bella And Albie's Mom

I was able to meet Alex and Matty a couple years ago at a training they hosted. I was instantly drawn to the connection between the two of them and their infectious personalities. Since that time I’ve followed them on their journey with Freckled Poppy. FreckledPoppy is so easy to use and is always updated. It’s filled with amazing pieces hand selected by these two awesome beings! I love FreckledPoppy and this family! I’m a fan!

by Alimay1122

If the amazing, on trend clothing aren’t enough to keep you coming back (which they are!) the customer service, sizing advice (always SPOT ON) and REAL people will keep FreckledPoppy a favorite! Alex and Mattie are so fun and the quality of every piece I have purchased has been wonderful! Every piece is tried on by many different body sizes and types and the fit advice and their teams customer service is why I visit FreckledPoppy every day! Get it now!!! 😊

by Stephanie Propson

FreckledPoppy makes it so easy to shop. Just click on your item and look up your sizing info and color options. Love that it posts pictures of all different body styles in the item and shows pictures of outfits you can put together! You can easily add/remove items to your waitlist and you can preauthorize it so if it comes back in stock you don’t have to worry about missing out.

by StephGF1718

Freckled Poppy is the best! I have completely redone my wardrobe and am frequently wearing FP head to toe. The clothes are beautiful, comfortable and great quality. The customer service is also superior to any other clothing retailer I have shopped. The virtual assistants are amazingly helpful and so quick to respond. Alex and Matty and their team give great sizing advise as well as options for styling. FreckledPoppy is easy to use and features sizing videos made by Alex and the FP team. All around great service!

by Katie Mae_613

The Laigles and the Freckled Poppy team are absolutely amazing. They put so much time and effort into making sure we have affordable, top quality items. I love the fit videos! This is one of the only places I shop at because of the customer service. Thank y’all for being awesome, and for making me excited about shopping again. The best part is...I can do it all from anywhere I want with no lines or traffic! ☺️

by Bimsk

If your needing clothes and doing all you can to avoid being in public due to Covid 19 I will be honest and say this company sells amazing jeans, tops that the younger and older women will love and be in style. I truly shop from many high end stores, online, and I wouldn’t tell anyone to buy from a company that sells less than only the best because I wouldn’t want it done to myself!
Truly enjoy everything I’ve bought!

by LifeReader

FreckledPoppy is so great because it allows you to view items in a previous live video simply by clicking on the item. It takes you directly to the item you want to view without having to rewatch the entire video. It’s sweet because you can also manipulate the video and go back 10 seconds or skip forward. It’s a genius app FR!

by Lindser R

All the items I got fit exactly right and the sizing guides for each item are spot on. Sizes are modeled on all different body types so you can see what it actually looks like and makes picking out the right size much easy. The items were shipped according to their shipping info page. People that don’t read the shipping timeframe on their page are likely the ones with negative comments, business days people! Love shopping with Freckled Poppy!

by KhazJhae

Absolutely wonderful app and company! The owners are up beat and fun to watch. They are also very transparent about every aspect of there business and products. They give THE BEST fit advice for jeans and I can’t buy jeans anywhere else now. They have a dedication to high quality standards and customer support. By far the best customer support team I have ever encountered anywhere! Overall this is a wonderful app that makes it very easy and fun to shop and super easy to check out. I’ll never shop anywhere else. Get FreckledPoppy !

by Laura1994

Just want to start with FreckledPoppy and the people that sell freckled poppy is amazing I have ordered 2x now the first order was way to big I reached out they responded very quick I could not return them but I understood cause it was a sale! I ordered just the other day hoping my jeans would be here in time for a Reba concert and they would not be so I emailed the company and they expressed shipped my order for no extra money to ensure I would have my pants I can’t say anything bad about this company they are just absolutely amazing!!!!

by Amandafisher17

Shipping was backed up when I ordered due a holiday and other factors. I didn’t see this when I placed my initial order. I emailed the company, got a response on the weekend very quickly and they were kind enough to help get my order to me in time for my vacation despite my oversight. I received my order in time and loved everything I got so much I ordered again right away twice as much as I bought the first time! Earned a long time customer on the first shot!

by Disappointment38284728

I’ve been shopping from Freckled Poppy since they first opened business, and they’ve always had beautiful, high-quality clothes. That being said, they’ve become an ESSENTIAL for Covid and Post-Covid life.

Most brick and mortar stores aren’t allowing customers to try on clothes right now, and eww, I don’t really want to try things on in the stores right now either. So, the videos of Alex and some of their other employees modeling clothes has been a necessity. They have models of all shapes and sizes, and include that model’s usual size + what size they are in that clothing item. Online shopping can be dicey sometimes but I always trust that what I’m buying from Freckled Poppy will fit perfectly.

FreckledPoppy is very streamlined, makes it very easy to find what I want. They also sell cute accessories and delicious snacks, so that’s a plus. And the owners are fantastic people!

I would get FreckledPoppy and this store more than 10/10 stars if I could.

by Lindsay1018

This husband wife duo have created much more than just a small boutique. They created a community where women uplift eachother, celebrate all body types and allow us embrace our differences. All pictures are extremely detailed, fit videos are the BOMB and most importantly they are extremely honest with sizing. Their return policy is amazing and their customer service is unlike any other shop. Oh ... and I should add, their pricing is also amazing. Same merchandise in other boutiques is usually more money and a larger shipping fee. Can’t go wrong with Freckled Poppy!!! So happy I found them.

by KMar!e89

A friend introduced me to FP.. I was kinda skeptical about shopping online at first .. Glad I took the plunge and placed a order with them.. I’m addicted now ! Everything I’ve received is good quality. Customer service is amazing , best customer service I’ve came across in along time. They reply in a timely manor and are very professional ! I love watching the lives with the ladies and I absolutely love the night time lives with Alex & Matty … They are so funny and are spot on with size advice.. I couldn’t be happier shopping with them.. I always receive my orders fairly quick as well , considering we’re still in the middle of a pandemic. Thanks to all of FP for all that you do and amazing merchandise 💕

by Brothers04

Alex and Matty are seriously the best. I love their lives and definitely look forward to watching them even if I can’t buy anything. They are so honest and transparent that you know what to expect especially during hard times. As far as their customer service goes, they literally blow me away with their kindness and generosity. Their virtual assistants are freaking amazing and I think the longest I have ever had to wait for a response was a few hours. They go above and beyond for their customers. I also love the fact that I can trust Alex on her sizing recommendations especially with jeans. #TrustAlex. She has never steered me wrong with sizing and that is not something that I can say about all boutiques I’ve shopped with. Thanks for creating such a wonderful uplifting group Matty and Alex ❤️❤️❤️

by AmyFreilich

Great shopping app run by an amazing family. Everything from filtering searches to find items, to adding to your cart, to pre-authorizing or waitlisting items, to checking out, is a breeze. Any questions? No problem- their team gets back to you so fast and works just as tirelessly to get your items out to you in a timely manner. Said items are always packed with the utmost care no matter what they may be- and with Freckled Poppy you may be ordering so much that you’ll lose track of what it is you’re getting anyway.

by KayRaeJay

Alex and Marty are the best online boutique that I’ve experienced! Very friendly. On FreckledPoppy , they never put the “original” photo, they take the time to actually try on, model and capture each and every article of clothing on different body types you can actually see how each piece looks and wears. I don’t know any other boutique that actually takes the time to do that for their customers.

by Bee-atch

As a shopper, I love the variety and quality of clothing carried by Freckled Poppy. Their customer service is top notch. I love when they do mystery purchases as they sometimes take me outside of my comfort zone. As a mom, I love that Alex and Matt put family first. They treat their staff like family which is a rare thing to find with employers. Alex and Matt are just amazing people and I’m so glad I found them.

by Morganleys

Freckles Poppy is by far THE best boutique I’ve ever shopped from. They care about every customer and their employees and most of all their family. They are so down to earth and make us laugh. They like it to feel more like a family then a group. I could go in and on about Matty and Alex! They are just that great. And so is the whole Rockstar team! They have a lifetime customer from me!

by Purrfecttune

Alex and Matty are very informative and bend over backwards to help in any way they can do that you have an enjoyable buying experience. They also have a great team that works with them to make sure items ship out quickly and are to the customers liking. Returns are super easy and you will most definitely be a happy customer!

by Conor McD

Awesomeness, positive vibes and the clothes and environment really make women feel great about themselves. The fit videos are exceptional. I hate dressing rooms and when I shop at FP it takes away all the guess work and frustration. The quality of material is outstanding and coming from “a big city” to this small town I hated driving 2 hours to shop for items I was used to. The customer service is great too.

by TiffanyG8585

Not only is Freckled Poppy a Boutique , it’s also a community of people who support each other. It’s EXTREMLY welcoming , FreckledPoppy is very easy to navigate , their customer service is spectacular. When you purchase you don’t just feel like just another customer. They go above and beyond and you walk away feeling better about yourself. Best quality of clothing , shoes , jewelry.
Would and have recommended to everyone I know!

by Kawwy99

One of the best apps I’ve ever had. The sweetest funniest people that sell amazing clothes and other things as well. I’ve been following them since their lula roe days and had to stay with them after they decided to switch to their own boutique. I get so many compliments on the clothes I’ve bought from them as well as have put so many people on to following them and downloading FreckledPoppy !! You won’t regret it.

by Hms31

First off, Alex & Marty are amazing at what they do. The products they choose are great quality & always in style. FreckledPoppy makes the shopping experience sooooooo much easier!! You literally just add what you want to your cart & pay right there! The customer service is amazing as well. I had a question about something & they got back to me within an hour. They’re always super helpful with sizing & are completely honest when it comes to each product. If they don’t feel something is high quality, they won’t sell or if it’s a highly requested item they will but they will clearly mention in the description that it is not good quality at all. Thank you so much for making my shopping experience amazing & for the fabulous clothes!

by Peggy Grace S

Alex and Matty and their crew bend over backward to provide all the information and sizing hints to make ordering easy. On line can be such a guessing game but they make sure that the fit of every item and the qualities of the materials is explained so it is hard to go wrong. Have lived every item I have purchased. On top of that their lives are always fun.