Contact Freckled Poppy Support

I’m so saddened by the customer service I was provided with today. I ordered over a week ago and asked when I should receive my items via email. I get a response from an actual person which was nice. An email here and back and I express how much I need my items as I’ll be leaving state on vacation for a good chunk of time. I’m then sent an automated message about their shipping process (if this doesn’t say “I don’t want to deal with you” idk what does!) also, I’m fully aware of the shipping as it’s clearly posted on their page and knew what to expect, except the fact that it’s not how it’s going down. I wish I would have read all the reviews about the company before I chose to purchase my Judy blooms from this boutique in particular. It’s seems as shipping is quite a problem for them. All of these 5 star ratings is to get into a drawing to get flashy items. Not surprising for a company such as this one. I will not be doing future business with them and will not suggest to my friends as well. (I have quite the following and I’m the guinea pig for this boutique as of right now 🥴) on to the next, be vigilant purchasing from freckled poppy!

I emailed customer service asking if I could return a gag gift I had purchased for my husband. He did not find it funny, and it was $45, so I sent the email to customer service. I had not opened the box and did not realize it contained unsealed products. I was told no. No problem. I understood once I realized the products were unsealed. I sent back a happy holidays email. I just watched the live from the night of my recent email. Alex mentions my email and made an cruel comment about why I must have needed the product. Women on the live responded with belittling comments and laughing emojis. I am in tears. This is not professional. Emails should be kept private, not used as fodder for cruelty at a customer’s expense. I have been a loyal customer, and Alex enjoyed a cruel joke at my expense during a live sale. I have spent hundreds of dollars at this boutique. I am not rich like Alex. Please don’t let this be you. This was cruel and humiliating, and I’m really sad about the whole thing. Remember that you never know what someone is going through, so why act this way toward a customer? Just be kind.

At first they are entertaining to watch… then you start noticing the “mean girls” attitude and Alex is the ring leader. They do not discourage bullying and it’s rampant all over their Facebook page. This is where all the mean girls that you went to HS shop and they have not lost they mentality, they are a pack. Like others have mentioned the shipping in lengthy and rarely out when promised. I can deal with the shipping but I can’t deal with the attitudes. The prices aren’t great. The customer service is responsive. I would rather spend my hard earned money where it’s truly appreciated instead of people that are constantly flaunting the luxuries they have and have to listen to the fan girls that think they are all friends, it’s a business. And a poorly managed one at that.