GIANT Food Stores Reviews

by Jayda24

Why does this keep crashing? Actually, let me clarify, it can only crash when it opens ... which is another issue with GIANTFoodStores. It’s hit or miss if it will even open.

When I’m shopping, all of a sudden it will crash and any progress I’ve made such as clipping coupons, building my shopping list and all items in my cart will be deleted. And of course, then I have to start all over again. Very, very frustrating and irritating.

C’mon, GIANTFoodStores has been around long enough that a lot of bugs should have been fixed by now.

When are you going to get a weekly flyer specifically for delivery? The message that ‘you’re working on one for delivery customers and will be coming soon’ has been on there for months!

I’m being gracious by giving this 3 stars. The only reason you’re getting that is because it is convenient (when it works properly).

Also, work out the kinks with being able to see the invoice via the PeaPod website. You include a link to it in the confirmation email but I have yet been able to open it. I reached out to customer service and was told that they are aware of this ... so why isn’t it being addressed?

Grocery shopping on the Walmart app has been seamless, maybe ask their developers for some assistance.

by Blondieb828

GIANTFoodStores works when it wants to. Coincidentally not when u need it to like when your at the store and would like to view your coupons. I’ve had GIANTFoodStores for years. Pre pandemic it was an amazing app. Easy to navigate, always ran smoothly, overall a great app. After pandemic when they made all the changes to be able to order online and such it turned into an app that honestly I can say I feel was developed by a 10 year old. It never works. It’s not user friendly at all. Every week there’s something new that isn’t working with my card. I can no longer use my phone number at checkout because even though it’s linked in GIANTFoodStores the number doesn’t work in the store. It did for years so I don’t know what changed. I had over a thousand of my points disappear randomly. Coincidentally when it was time for me to redeem for my ham at Christmas. I could go on and on about the issues with GIANTFoodStores. If I could give less than one star I would.

by Anni Nish

So GIANTFoodStores works well when displaying the weekly ad and coupons but don’t expect to use it for coupons or anything related to using your card. Whenever I try to “clip” a coupon, GIANTFoodStores asks me if I have a card or need a card. When I say I have a card, it asks me to enter my name and either my phone number or 11 digit card number. First off, card numbers are 12 digits, which Giant should know, so I can’t enter that. When I try to enter my phone number, it says they cannot be linked even though they are already linked on the website. Why are there two different databases for using the website and using GIANTFoodStores ? Shouldn’t these be synced together? I’ve already called customer service twice and they said to just use the website which is no help when you are at the store. The website is terrible in mobile devices. This should not be that hard to fix.

10/1- lowered my review to 1 star based on the response from the developer to contact customer support. My whole review is about how I already contacted customer support and they couldn’t do anything. FIX YOUR SYSTEM SO THERE IS ONLY ONE DATABASE STORING KEY IDENTIFYING INFORMATION.

by TomPG

What on earth are you people doing! This is horrendous! It took me 20 minutes to put 10 things in my shopping list and was half done before giving up. It is the most cumbersome and frustrating app to create a shopping list. Your coupon feature is terrible as well. The other was so easy to search for coupons, this didn’t work at all. The last app was Perfect. So well thought out and so easy to use. How you can be proud of this one just boggles my mind. Do you people try to use it yourselves or put out a beta version before replacing and launching it? I want the last app back. Give us the option. I am so angry over this. Going back to using the notes app on my phone. Seriously considering switching to ShopRite. I’m not kidding. GIANTFoodStores is awful. You should seriously consider firing whoever designed and developed this for you. It’s a mess.

by Jf2375

I used to actually enjoy shopping with GIANTFoodStores. The new update allows you to manage more than one order at a time. What this has effectively done is eliminate the ability to easily see what is in your current order and modify it quickly. Before, you could look at your list of past purchases and see what was already in your cart and easily add or remove items. Now the past purchases list does not show your cart contents so you need to constantly toggle back and forth. Clicking add then forces you to go through an additional step of adding to the current cart or start a new cart. If you click the option to continue adding to the current cart, it puts you in a new smaller window where you can’t click on the item information. It also no longer shows you what item your item will be substituted with if it is out of stock, you can only choose yes or no to substitute but not see with what. This is a huge problem as our family has a severe food allergy so I can’t see if the substitute option is safe. I had to use two devices to actually complete my order. This is a terrible update. I may actually switch my weekly store to Whole Foods this is so frustrating to use.

by Sm1118

After I finally reset my password and was able to login, I get a popup telling me I need to agree to the new terms. I hit agree then I’m prompted to update my profile. When I try to hit finish, I’m prompted with an error message. I’ve tried dozens of times on the computer and two different phones and I can’t fix whatever error it thinks is happening. This happened while I had a pending order and I was worried it would affect the order and the delivery spot I had secured two weeks in advance.

Please don’t tell me to call customer service because I’ve tried multiple times today and can’t get through (my driver yesterday dumped all of my groceries outside of my apartment building at 10pm and I had to carry in SEVENTEEN bags, 3 cases of soda, 2 cases of Snapple and a 35 pack of water. Every other time they deliver directly to my door).

I’m so aggravated with Giant and Peapod right now. The fact that you would rollout a new platform in the middle of a pandemic when more people than ever are relying on your service is just crazy to me. Please fix these glitches!

by Jlh12991

GIANTFoodStores was working just fine and then they did updates. I spent 2 hours on hold to find that Peapod could see my order even though I could no longer access it through the Giant app. Then there was no receipt on the day I picked up the order because apparently the system was down. I was able to place a new order and all seemed somewhat back to normal then yesterday I started getting an odd msg that says hmmm we are unable to open as it’s under maintenance! Now I can’t see or alter my order once again. And the last email is showing the wrong order as I’ve updated since then!! I am so upset right now! If I get the wrong food or no food at all I’m going to lose my patience completely And stop shopping at Giant entirely!!! Seriously get GIANTFoodStores up and running like it was before you felt the need to “improve” things. Things were fine until you touched it!! Again during a crisis is not the time to risk changing. Extremely disappointed!!😡

by LarsLooperMan

You think we will be thrilled with an app to order and pickup. Well, if you sling crap out into the metaverse then it is just crap. First time user and you have made what was easy is now too complicated. Stating that you have to use GIANTFoodStores to pickup is STUPID. Why would you make doing business so impossible? All you software developers take note. I DO NOT WORK FOR YOU. TEST TEST TEST WITH OEOPLE WHO DO NOT KNOW ANYTHING ABOUT YOUR APP. So, Giant. Fire the people who developed GIANTFoodStores and fire GIANTFoodStores developer. They have embedded dead endS in GIANTFoodStores that does not allow you to complain about an order. JUST OPENS THE ORDER AND THERE IS NO WAY OUT EXCEPT TO REMOVE GIANTFoodStores . Well, done. Our order was more than 50% out of stock which we found out about an hour before pickup. We will find another grocer that wants to do business. Been a customer for 20+ years, it I have had it with CRAP. If you make CRAP then you clean it up. You just lost $9000 annual revenue from us. Goodbye. And, good riddance. Really truly sad that GIANTFoodStores ingrates have ruined your business.

by SecondActDiva

I agree that having GIANTFoodStores down for at least 12 hours is unacceptable. I had a delivery today and was flying blind. I got a text notification the driver was almost here, then here. I have no idea what my order actually cost and do not know if the order was truly received last night. I become extremely frustrated when I see things still listed in stock after I receive my order, that did not get delivered. I can only order one or two of something, but I cannot allow for substitutions, so I end up getting none of it because your app will not update to your inventory. I cannot go to a store due to an extremely immunocompromised state.

I like your delivery service and your delivery people are most friendly and safe. However, it is very difficult to get needed items from your store via GIANTFoodStores .

by Siouxzie82710

GIANTFoodStores is improving from the hot mess it was after it launched (in the middle of a dang global crisis-great timing!) BUT IT WON'T HOLD MY ALTERNATE ID INFO FOR MORE THAN A DAY OR TWO! So I go to type in my phone number if I forgot my card & I get "That number isn't recognized" at the check out! Grocery shopping is stressful enough right now without this arbitrary frustration & it is awful to not be getting the discounts I should get as a card holder because of an app bug!
If it asks me to accept the new privacy terms for the millionth time when I open GIANTFoodStores , I know I'll also need to re-enter my info. It will say my account has been updated after I enter it & hit "Save", but I know it's a lie & I'll be back entering it again tomorrow. In the scheme of all that is happening in the world I know this is a petty annoyance, but I NEVER HAD THIS ISSUE IN ALL THE YEARS BEFORE THE SWITCH & IT'S RIDICULOUS! PLEASE FIX THIS BUG!!!

by Klunkle4

Who ever redesigned GIANTFoodStores must not have a smartphone! You can only see a small part of the offer but not how much you have to buy unless you open every single coupon. For instance it may say $1 off toothpaste but unless you open it, you wouldn’t know you had to buy 3 to get your discount. I also had issues with the discounts not even coming off. I called the corporate headquarters and they recommended I check my receipt after each visit and go to customer service to get credited for the ones that didn’t work. Who wants to check out just to have to drive a full shopping cart over to customer service and stand in line again just to get a free yogurt they were promised!? I also suggested they go back to at least putting how much you have to buy back on the scrolling coupons and they just blew it off. How is a company supposed to get better if they don’t even want to listen or help?

by Viva-Tonal

Unlike the Peapod app (Peapod is still technically the vendor handling delivery for Giant), GIANTFoodStores has no means to enable iOS push notifications. Frustratingly GIANTFoodStores itself recommends us to “enable notifications,” yet there’s no way to do so. So if one is expecting a delivery, the only notifications we will receive come from outside GIANTFoodStores , via txt or email messaging, both of which rely on protocols that are subject to delays and interference (e.g., text service limits, email spam filtration and server delays etc.). The Peapod app which we were obliged to use previously before Giant’s behind-the-scenes grand unification of their online shopping services began was much better at keeping users alerted at every step of the fulfillment process. Not so with this replacement.

Giant is very enthused about using GIANTFoodStores for their new in-store shopping / pickup services, but they seem to have lost track of GIANTFoodStores ’s alternate use for home delivery, ironically during a time of COVID lockdowns when home delivery is much more essential to online food shoppers. Somewhere the clumsy marriage between Giant’s in-store and Peapod departments (each with different inventories and thus business goals) is failing as evidenced by GIANTFoodStores’s failure to implement the most basic of functions: push notifications. My guess is no one knows who gets priority to use this feature: Giant’s physical stores or Peapod. As a result, neither do.

by Dcau626

Like many of the other reviewers, I really want to like GIANTFoodStores and hope that corporate is monitoring these comments. There are many good coupons but extremely frustrating navigating the coupons, needing to scroll through 290+ offers or the 50+ I decide to add to my card. Unless I write everything down, it's hard to remember what items I mean to purchase, and only after I look at the actual item to see how much it is and how much I'm actually paying. A few times already, some coupons don't show up during checkout -- trip to customer service! Thankfully they've always been extremely understanding. Once I told the cashier that an item should have had a coupon and was told if I added it in the morning (it was afternoon), likely it hadn't registered yet. Really? In this digital age, information takes that long to process? And is the Giant app trying to force us to plan our shopping days in advance?? TIP: BE SURE TO DOUBLE CHECK YOUR RECEIPT BEFORE YOU LEAVE THE STORE.

by JacksonB015

GIANTFoodStores constantly freezes. Trying to place my grocery order takes over an hour for the number of times you have to stop and exit out and restart.
The finalized payment process is an issue as well. Sometimes you’re charged twice, waiting for one of the amounts to drop off which can take up to a week. Other times your given a credit for the difference. There is no rhyme or reason to which one it is, and customer service doesn’t have a clue.
The customer service section in GIANTFoodStores has an option to leave a message/note for someone to reach out to you. Never has anyone reached out to me after leaving a message.
When you go through your past purchases, it will list the same 20+ items twice before you can hit “see more” and it shows you additional items.
Placing an order through GIANTFoodStores is frustrating. Unfortunately it’s my only option right now due to the pandemic.

by ZombieRobb

GIANTFoodStores is the worst. If I didn’t HAVE to use it for clipping coupons and getting rewards, I would delete it. The coupon clipping part of GIANTFoodStores is the most frustrating of any app I’ve ever used. Why not include a “Clip All” button? I’ve asked for this in the past, but the coupon clipping part of GIANTFoodStores just keeps getting worse. When there are 100+ coupons to clip, and you have to tap on every single one, it makes it a chore that I loathe. You can only fit three coupons on a screen at one time, and literally half of the time when I click clip coupon, nothing happens, and I have to tap it again. Also the movable coupons header at the top, gets in the way, and prevents the clipping of the coupon at the top most times. Right now, I can’t even see the coupons I’ve already clipped. I could last time I clipped coupons, so where did it go? I’ve been a software developer for over 20 years, and I would be ashamed if I was involved in a product like this.

by Zoneout5

I have used GIANTFoodStores before for pre order from the deli and have had no problem. The last two times in the last two weeks orders were not received at stores. Find out that when you set the store you are shopping at on the main screen that location does not carry over to the deli order section. The deli order, I assume, went to the last store I order from before the update. They also do not show you what location you are ordering from when you order. You have to tap the arrow in the upper left hand corner to change the store for the deli order section only. It is only then that you get to confirm the store you are ordering at, it does not ask even before you submit the order. I have never had this problem before from ordering from different Giant stores.

by *megumi*shimizu*

I love GIANTFoodStores other than the fact that it’s always crashing on me! It kicks me out every few minutes, even if I’m not doing anything on it! I tried just leaving it open on the home page to see if it would still crash, and a few minutes in, it did! I love using GIANTFoodStores to make shopping lists and use the cart feature to get an idea of what my trip will cost. And then I use the Scan-It app as I shop through the actual store so I can be in and out as quickly as possible, then just bag everything at my car. But the constant crashing makes it really frustrating to shop! I’ve been dealing with this issue ever since I downloaded GIANTFoodStores over a year ago, and kept hoping they’d put out an update to fix this issue, but at this point I’m beginning to wonder if they ever will. If they do end up fixing this issue, I will gladly update my review with 5 stars!

by KierraV16

I do love the ease of GIANTFoodStores and being able to use coupons as well as earn bonus points, but it’s so frustrating that it crashes constantly. I mean, every couple of minutes-constantly-while trying to place an order. Luckily for me, it saves my progress. I’ve updated my phone, deleted and reinstalled, and it still crashes. I’ve also left a complaint in GIANTFoodStores (and of course it crashed a few times before I could finish typing the complaint so I would have to start all over again). No one got back to me on the technical problem complaint, but one good thing is if I have issues with a coupon or something, someone does always get back to me quickly to credit my account.

by Budd33

I updated to the new app with Peapod integrated into it. It has been a rough start but becoming more reliable. It still freezes and locks up at times. I do like the convenience of it, so keep up the great work on it. One issue for order is, I cannot start another order after placing one. In Walmart or Instacart I can have multiple orders going to ensure I reserve the time most convenient to me and also can go back and edit those orders till hours before they are filled. With giant been booked out real weeks, I am only able to maybe use it twice a month since I have been I have to wait until my order is fulfilled, before I can start a new order to reserve my time which is always booked until at two weeks In advance. Please allow multiple editable orders like the others. Thank for all you do!

by Cupcakey89

GIANTFoodStores is actually pretty useful, and helpful (if it didn’t glitch). However, I have updated my phone and GIANTFoodStores whenever I need to, and it STILL glitches when I am in it. I will be in the middle of either looking for coupons or making my list and looking through a list of items to find something, and poof, it all goes away. This has been happening since I have downloaded GIANTFoodStores about a year ago. It’s beyond inconvenient and starting to get frustrating to the point that I don’t want to shop with Giant or Giant Direct anymore. It was something that was supposed to make things more easy and easily accessible, but it just messes me up.

by Pamtalk

I had list my Giant card and needed to update with my new one. Could not do through app. Had to email customer service. Was told that to update card, had to go on through my computer.
After that? Each time I go to use app, I need to sign on with password. And...each time it asks me to update my address. So using app each time it takes a few minutes since I’m repeatedly having to log in and then having to AGAIN update my address.
The digital coupons often won’t load “technical error try again later”. NO! I’m going to store now. I do not want to try later.
The Acme app is organized, does not require logging in each time, does not require me to update my address each time. And the coupons are by category. And load each time. Don’t need to come back LATER

by JimmyJabGames

GIANTFoodStores is completely free and I still wish I had never downloaded it.
They claim GIANTFoodStores is for convince. There is nothing convenient about it. You can’t redeem your points right away and when you do redeem them it takes awhile for them to show up, but then the discount disappears without warning. And the employees at the store can’t help because they don’t have access to fix anything in GIANTFoodStores . WHY CREATE AN APP FOR YOUR STORE IF YOUR IN STORE EMPLOYEES CANT HELP PEOPLE WITH IT?!
The ONLY thing GIANTFoodStores has done is cause me two panic attacks. Don’t get GIANTFoodStores. And if there is another grocery store nearby do yourself a favor and go there instead of Giant.

by Done Widdit

Update: just left an entire basket of groceries behind after my $6 meat department coupon and several others, good until the end of the month, disappeared not only from my saved coupons but the entire app. Oh, and now GIANTFoodStores doesn’t even open. Get it together, Giant.

Filter doesn’t filter
Search function isn’t Boolean
Shopping list doesn’t work
Coupons don’t load onto shopping list immediately
Can’t read details on coupons even after opening them
Why release something that doesn’t work?
I actually stopped shopping at ACME because of how bad their app was and their gas rewards program being such a joke

So, the dummies who updated GIANTFoodStores recently decided that their solution to all the complaints was to make GIANTFoodStores worse; eliminated section (produce, grocery etc...), no search, and put a huge Giant logo in the middle. The shopping list apparently isn’t connected to the coupons... just an absolute mess. I’d fire someone over this level of incompetence.

by 284316357

TWO Problems... Number ONE: GIANTFoodStores constantly does not tally the coupons and EVERYTIME I go there, I have to go to customer service to have the coupons taken off as it wasn’t when I checked out. This is ridiculous because it has been at least 4-5 months that I have been reporting this. You really need to keep track of everything. Number TWO: when I go to the Elizabethtown PA Giant, the WIFI is so horrible that GIANTFoodStores doesn’t work!!!! You literally have to screenshot GIANTFoodStores before you go shopping so you can use it. All of the employees are clueless and have no idea what you are talking about when you ask about the WIFI or GIANTFoodStores !! Get it together GIANT or you will lose customers!!

by Cubscout73

Like MANY other reviewers, I also get an error EVERY TIME I try to add my card to Apple Wallet. It makes me very suspicious that the function has been disabled on purpose so that we have to keep your app on our phone and use it to scan our cards at the register. Well that’s fine Giant because I found another app on the store that allows me to add your card to my Apple wallet. 😝 If you’re going to support Apple Wallet, then support it and make sure it WORKS! If not then just be honest and don’t put the function in your description or a button under the card in your app to add to Apple Wallet!

by Stevomac Daddy

Horrible app when it comes to the shopping list and coupons. Not sure how this was ever tested. They need some new app developers. A few issues (1) selected coupons do not get applied most of the time. You have to stay in the store and review your receipt and then go to customer service. (2) sorting is a pain. I want to see my additions before the coupons. Every time I add something I put a ‘1’ in front of it and then select alphabetical sort so my things come first. (3) sort preference does not get saved when you leave GIANTFoodStores . You have to reset it every time. (4) you should be able to load as many coupons and have them automatically apply if you buy the item, regardless if you check it off in GIANTFoodStores . (5) I’m done with coupons at Giant so I have no reason to stay. Hello Weis markets!

by Ed McCurdy

I spoke with technical support, well over a year ago...
regarding the ability to delete coupons being offered that I’ve no interest in purchasing, such as lady feminine products.... no Disrespect to women, but there’re are no women in my household...
so why do I have to continue to look at these coupons over & over again.

If I can add a coupon to my card, from the list of available coupons, then I should be able also to delete coupons, I’m not interested.

Not the Bull💩 of loading everything to my card, & I’ve to look at hundreds of coupons every trip. It should be as with coupons I receive in the paper, the ones, I want, I cut out, the rest get discarded.

Also, the digital coupons, I choose, I should be able to move around in an order as I’d find the items in the store, instead of the expiration date.

Maybe Giant should hire 1 or 2 computer programers, who actually are knowable in the writing of computer programs, instead of the team of programers who seem to thing, that appear to take forever or never to address.

I believe the problem the people whose programming tasks do not use coupons, so they may not fully understand, how; we who do use coupons actually manage the use of the coupons,

by LuvF1

Come on doesn’t anyone know how to program over there at Giant???? I got a flyer in the mail where I got like $10 off my order if I used GIANTFoodStores . I had used it before and it was awful so I thought maybe things were better now? NOT!!

I got GIANTFoodStores and it asked me to log in. It told me to update my email so I did, thinking it was a one time thing. Well I just came back to use the dumb app and AGAIN it wants me to log in, which is stupid to do every time I am at the store, but AGAIN it asked me to update my email and I did, but it won’t let me in GIANTFoodStores ! I hit the arrow and it takes me back to the login screen. So annoying and a waste of my time!!

I am tired of this company making apps that dont work so I deleted it and I will go to customer service for my $10! Is this some sort of scam sending us stuff in the mail and then GIANTFoodStores won’t let us in to receive the higher coupon??

by Omsqb

I miss having a search function in GIANTFoodStores. Also, there are several categories that could be added to make it easier to find what I'm looking for. Canned food would be one.
Edit: Seems GIANTFoodStores gets worse with every update. Now, not only can I not search by keyword, I can only view the weekly ad in page form, instead of being able to select a category and view in list form. About the only thing GIANTFoodStores is good for anymore is being able to load coupons to my Bonus Card and seeing how many gas points I have.

by Avid Audio Book Guy

I like the idea of bargains already on my card at check out. HOWEVER, I’d like to delete items that I never buy AND be assured that the ones I’ve checked are really being used properly. PLUS every week when I attempt to go through the endless list, I have to sign in again or asked if I’ve registered. I know I’m not or could I ever be able to be a computer geek, but most companies hire them to design sites that function much more smoothly than this one. I’m beginning to use only paper coupons exclusively or go to discount stores instead. This is a shame as I have always liked GIANT. Please, correct these issues.

by 4sbwu

I want to use GIANTFoodStores but still needs work. For shopping list, sort options include alphabetical, by date. How about sorting by department, or better yet in order of aisle found in store. Look at Wegmans app for comparison, it is very intuitive and shopping list gives you the aisle the item is in your store. Also if out of stock. So helpful. I have to use paper still her because I go down the list in the order of the way I shop the store. Otherwise I have to backtrack and lose time. Thanks for listening.

by Shanewc

Most of the time I do like GIANTFoodStores, but seeing I can only use a coupon once and it doesn't remove it once I used it, is a huge problem. Even if it doesn't do that, at least let me manually delete a coupon. You need to work on this!!! Delete the coupon once it has been used or at least put some indicator on it to show you have used it!!! I can't keep track and it is frustrating to buy something and the coupon won't work because I already used it and forgot. ANOTHER STORE’S APP DOES AUTOMATICALLY MARK A COUPON AS USED AFTER I USE IT. THAT WAY I KNOW WHICH ONES HAVE BEEN USED VS THE ONES I CAN STILL USE. WHY CANT YOU FIGURE THIS OUT?

by Tobie6687

I like that I have my Giants card in GIANTFoodStores & I love the digital coupons (no clipping, sorting, & carting them to the store).

I’ve used other grocery list apps and here are my suggestions to the developers for the next update:

— let us organize our list according to categories, ie., pastas/grains, produce, dairy, baking/spices, like other grocery list apps.
— once organized make the list stay that way ... I will sort my list alphabetically but the next time I go in to add something, it has reverted back to “last item added” ... very annoying
— let us mark items that we have a coupon for or allow us to tag a digital coupon to an item on our list
— allow us to make notations under items on our list
— make our list front and center. I understand that couponing is important but I have to tap the icon at the bottom of the screen, then my list to get to my list and then back again to look at my coupons ... not very efficient.
— allow us to tap an image in the weekly flyer to add it to our list. If I have to write down what’s in the flyer so I can remember what to add to the list what’s the sense in using GIANTFoodStores ?

Thank you!!

by Alan6543

I use this Giant stores app and I think it is great. I am 65 years old and using GIANTFoodStores is very user friendly. They must have fixed many of the issues stated by previous reviewers. You do not have to sort through scores of items to select. Just refine your search to narrow it down by category. My selections go directly to my shopping list including the coupons. Check out is a breeze.