Are you having issues? Select the issue you are having below and provide feedback to City Experiences.
- Cannot get schedule or ticket availability for the ferry to Vieques.
- No FAQ about how far ahead dates are opened up for sale.
- Unable to access the app for annual pass holders.
- Confirmation emails do not contain an active link to confirm sign-in.
App on iPhone doesn’t work
Complete guide to troubleshoot City Experiences app on iOS and Android devices. Solve all City Experiences app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hornblower Cruises & Events, developers of City Experiences.
Our mobile application allows you to easily search our events across the country, purchase a ticket, download your tickets to get scanned at the yachts, and get live chat support for common questions about our amazing experiences. At City Experiences, our promise to you is memories that last a lifetime and feelings that bring a smile to your face for years to come. When entering your confirmation number we send you push notifications as it gets closer to event time with helpful tips. We cherish every new person who joins us on one of our yachts, and are thrilled to welcome back customers who return year after year. Come onboard with us and enjoy the wind in your hair, the salty, fresh smell of the ocean all around you, and stunning coastal views. Go on local experiences in one of our multitude of cities, whether it's for multiple days or just a morning brunch. Simply enter the confirmation number into our app in order to store your tickets. Explore the Statue of Liberty, Niagara Falls, Alcatraz, or any of our incredible cruises. Via CityExperiences you can get support for your cruise purchase, whether just a simple question or a complex question for the big cruise day.