Contact Dr A s Habits of Health Support

I have gotten a lot of error messages with this app. Recently, I was only able to add data-healthy eating, once a day. Then I lost all of the the data I had tracked on the weight management-50+ days; it seems to have reset itself. I’m also losing a day for a day in the hydration section, was at 50+ days now 47 days. I was told, earlier this week, there was a glitch and I’d have to, possibly, wait for the app to be updated-maybe a month, for this issue to be corrected. I seem to be able to go beyond the first healthy eating entry today. It doesn’t seem to sync with all of the features on the app. I posted about it on Facebook and other people seem to be having the same issue. I emailed Optavia support and received an email back stating a “ticket has been created”. The admin of the Facebook told me to message her if I got error messages. She was the one that told me about waiting for the update also. If someone was to ask me to today, if I would recommend this app, I would not.

This app is so poorly designed I’ve decided to review it (I haven’t ever reviewed an app). I was used to using My Fitness Pal where you track everything you put in your mouth. I think the concept of the app is to make this easy to get everyone used to tracking verses tracking what they eat. I can understand that everyone is in a different place in their journey and tracking details might not be for some. Once I got used to the very little detail it wasn’t hard to use. Then after 40 days of tracking the app “lost time” meaning it didn’t know what time it was. I assumed this was due to the time change. Then it said I missed a day when I didn’t and I clearly logged all of my meals. Now it has locked me out of logging my meals and I can only log water, what good is that? I have tried restarting my phone, uninstalling the app, reinstalling the app and nothing works. This was supposed to be one of the tools on this journey. Very disappointed

I’ve lost 25 lbs on Dr.A’s Optavia program, but have not been using the app for over 6 mos, even though I get reminders to track my day. So i finally tried to do just that and this app has completely abandoned me! I am only “allowed” to record water consumption and Daily Stop Challenge Choose, until I can “unlock” weight management, which according to Dr A’s Lifebook is the FIRST MacroHabit and where “most of us will start” pg. 55 Element 2. So why can’t I record my fuelings?? I used to be able to? Am I in Optavia purgatory? It stresses me out. I even “gave feedback” on the app and it did nothing. More stressful constantly to be reminded what I can’t do than to use the app. Deleting it tonight, I do not feel that the organization is following or cares about this app.