Are you having issues? Select the issue you are having below and provide feedback to Cue Health.
- Expensive proctored tests
- No flexibility in proctored tests
- Low testing rate (16%)
- Local testing is a better option
Cue app won't update firmware. Claims that reader needs to be plugged in. It is. Light is flashing.
it wint load
Test runs to 100% then doesn't report a result. Has no record of the test even being run. Tech support says app has to be "fixed" Have wasted multiple tests and tech support stays silent
Cue health app keeps crashing every time I try to login
100922 App crashes after trying to login
Same issue with crash on my phone and wife’s phone (iPhone 13 pro and pro max), deleted, reinstalled, and getting almondfire error
CUE app keeps crashing when I try to open it
App won’t open; crashes immediately
Cue app crashed upon login. Deleted, redownloaded and now gives alamofire error when logging in. Tried on 2 devices and received error on both.
I open the app, enter username and password, the app crashes
Cue app keeps crashing every time I try to log in.
crashes at login everytime
App crashes every time I log in
Cue app crashes every time I try to login
When entering my login and password, app keeping shutting down, I changed my password as well and it didn't fix the issue.
My CUE app keeps crashing! I even changed my password. What do I do?
App keeps crashing after entering password.
The app keeps crashing! I need to do a test.
The Cue Health app continues to crash. I can't get my test results.
Complete guide to troubleshoot Cue Health app on iOS and Android devices. Solve all Cue Health app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cue Inc. Test, developers of Cue Health.
The Cue Health App lets you run convenient, lab-quality health tests with a simple nasal swab and the Cue Reader, a portable molecular self-testing system that delivers results to your mobile device in 20 minutes. Packaged in a highly sensitive, easy-to-use device that fits in the palm of your hand, Cue is your solution for on-the-go self testing – anytime, anywhere. Diagnostics reimagined. No lab visits. No lines. No second guessing.