Contact Cue Health Support
Company Name: Cue Inc. Test
About: Diagnostics reimagined. No lab visits.
Cue Health Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Cue Health. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Cue Health. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Cue Inc. Test
Read 3 Customer Service Reviews 😭😔💔
Defective device and testing - DO NOT BUY
by Kg4506
I purchased the Cue test in January in hopes of finding a higher quality testing option than the rapid antigen tests.
My first two tests were fine - they matched with lab testing PCR tests and had no issues.
Since then, I have ran 10 additional tests. 7 of those tests were invalid. Of the last 6, 5 of those have been invalid. A 16% testing rate is frankly unusable.
I emailed Cue about this and customer service has frankly done nothing, despite me asking for a refund and them to call me. When they looked into the issue, they said many of the test issues were a mechanical issue with the cartridges but offered no solution.
Here’s a direct quote from their email “After investigating further, it does appear that the majority of your invalid and canceled tests were caused by either a lack of enough sample or mechanical error with the cartridges.”
Subscription Model Very Unflexible/Expensive
by ENTENKOPF
Tester works great, but if you want to use proctored for travel, it’s $80 a month! You have to sign up for a year, no flexibility. It would be better if you could go back and forth month-to-month or if they established one-time fees for proctored tests for those of us with, I guess, sub-standard membership plans.
I will not renew once my year is up. Local testing is a better option since they’re everywhere now.
Unclear where to see results
by Nate Beatty
I had a COVID test from a provider who used this device and app, and instructed me to find my results in the app. The Cue app sent me notifications and emails to see my results, yet my results don’t show up in the app. The notifications don’t link to my results, or tell me how to find my results, either. Tons of popup windows make the app difficult to navigate, and basic functionality (like displaying my results) is missing. UX is super poor
Have a Problem with Cue Health? Report Issue
Why should I report an Issue with Cue Health?
- Pulling issues faced by users like you is a good way to draw attention of Cue Health to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Cue Health customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cue Health.
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