Pure Air app not working? crashes or has problems?

Pure Air Status

Last Updated on 2024-06-11 by SEB Developpement

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9 User reports:
App has problems

User reports 9

⚠️ Most reported problems ⚠️

Not working

66.7%

22.2%

Crashes

11.1%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with Pure Air by Rowenta? Report Issue

Common Pure Air Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Pure Air app on iOS and Android devices. Solve all Pure Air app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Pure Air iPhone Issues and Solutions

Pure Air iOS app crashes, not working, errors
Pure Air iOS app network issues
Pure Air on iOS has black/white screen

Pure Air Android App Issues and Solutions

Pure Air has errors/crashing/not working
Pure Air server network connectivity issues
Pure Air has black screen

Pure Air iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Pure Air app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Pure Air app crashes or not working on Iphone (iOS):

Close and restart the Pure Air app on iPhone
Update Pure Air app to the Latest Version for iOS
Uninstall and reinstall Pure Air iPhone app
Update your iPhone to the latest iOS version

Fix Pure Air on iPhone unable to connect to server/internet connection issues::

To resolve Pure Air network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Pure Air black/white screen (blank screen) on iPhone:

Follow the Pure Air iOS app troubleshooting guide Here →

Pure Air Android App Issues and Solutions

Fix Pure Air not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Pure Air app issues:

Force Stop the Pure Air App
1. On android, goto "Settings" » click Pure Air app. » click "Force Stop".

Update Pure Air to the latest version on PlayStore

Clear Pure Air App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Pure Air app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Pure Air.

Fix Pure Air unable to contact server/ Pure Air internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Pure Air » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Pure Air » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Pure Air on android.

Solve Pure Air black/white screens issue on Android:

Follow the Pure Air android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SEB Developpement, developers of Pure Air.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Pure Air Website

Privacy Policy: http://legal.groupeseb.com/Core/FR/fr/DU.html

Developer: SEB

100% Contact Match

Developer: SEB

E-Mail: [email protected]

Website: 🌍 Visit Pure Air Website

About this app

Thanks to the PURE AIR application, easily control your indoor air quality! - MONITOR AIR QUALITY: the Pure Air application, in partnership with Plume Labs, gives you all the information you need on indoor and outdoor air quality and the presence of pollen in real time. Thanks to geolocation, you can easily monitor that the levels of pollen and pollution from wherever you are! - ALLOW PURE AIR TO MANAGE YOUR AIR QUALITY AUTOMATICALLY: thanks to its 2 intelligent automatic modes, let your product work alone in complete serenity. It switches on automatically when pollution is detected by its two sensors, then switches to standby mode when the air is clean. - LIMIT YOUR ENERGY COST: thanks to its intelligent mode and low energy consumption, your purifier consumes on average only the equivalent of a low-energy LED light bulb. - Rowenta Pure Air Genius (ref. - Rowenta Intense Pure Air Connect (ref.