myColorado app not working? crashes or has problems?

myColorado Status

Published by State of Colorado - OIT on 2023-12-13

As the State of Colorado's official mobile app™, myColorado™ provides a
secure and convenient way for Coloradans to access important state services
anytime, anywhere! myColorado allows you to: - create your Colorado Digital
ID™ to complement your physical ID card for in-state use* - show proof of
vaccination wherever it’s required  with myVaccine Record - view the latest
COVID-19 updates and helpful resources - acce.

I have a problem with myColorado

Are you having issues? Select the issue you are having below and provide feedback to myColorado.

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 15 Comments

By Elias lambers 7 months ago

Im trying to set up my acc and it sends the verification code. After that an error message: cannot connect to dmv server What can I do?

By Siddhant 8 months ago

Not being able to create an account The app scans my id, I put in my details, I get the verification code too after I enter it in the app it says myColorado is not able to communicate with the DMV systems right now. Please try again later. This issue is pops up every time, I try to create an account, I’ve tried like 5-7 times at different times on different days. Please help.

By Dennis Bright 8 months ago

App will not open.

By Ruth Kolarik 9 months ago

Can’t get past the first page. It just disappears when I try to open the app.

By Sameer Keskar 10 months ago

Trying to create my account, an error comes up saying the app can’t communicate with the DMV right now. This happens every time I try.

By Jamie Jaquess 11 months ago

My picture disappeared from my digital ID

By Lawrence M Deickman 1 year ago

Everytime that I try to reset my password, I get a reset code, but after entering the new password twice and pressing OK, I am asked for a verification code, but I do not get this code on either my phone or email. I do not have the old password.

By Bruno Denegri 1 year ago

I can’t create an account because it says it can’t connect to the DMV services

By Alex smith 1 year ago

App not working at all, please fix the instability

By Hanifa Jamila Nunez-miguel 1 year ago

Hello, I'm getting a message error saying the app is not connected to DMV services. I did everything I was supposed to do before trying to do the digital ID and it keeps saying it doesn't work. Help please!

By Dr. Clifford A. Bloch 1 year ago

I cannot log in or reset my password. I receive the message, “Something went wrong. Tech support via chat is terrible! I initiated a chat. After a few preliminaries, incl. delete and reinstall of app, the tech messages quit

By Dr. Clifford A. Bloch 1 year ago

I cannot log in or reset my password. I receive the message, “Something went wrong

By Frederic D 1 year ago

Hello and good evening, I updated the App today, and I cannot Login. At login, the app does not recognize my email address and password (like I never has an account, went to the username and password recovery page), but if I try to create a new one my email address is recognized and can't go further. Catch 22. Can't Login (unrecognized) Can't create a new account (email recognized). Can you help?

By Kristy Ashley 1 year ago

App constantly crashing. Whenever I try to use the filters option it crashes the app.

By Thomas A 1 year ago

Trying to create my account, an error comes up saying the app can’t communicate with the DMV right now, for three days so far.

Common dislikes about myColorado app

- App not working for past three days

- Problems with installation

- Issues with facial recognition

- No alternate means of identity verification

- Customer support is nonexistent

Have a Problem with myColorado™? Report Issue

Common myColorado Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot myColorado app on iOS and Android devices. Solve all myColorado app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

myColorado iPhone Issues and Solutions

myColorado iOS app crashes, not working, errors
myColorado iOS app network issues
myColorado on iOS has black/white screen

myColorado Android App Issues and Solutions

myColorado has errors/crashing/not working
myColorado server network connectivity issues
myColorado has black screen

myColorado iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever myColorado app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix myColorado app crashes or not working on Iphone (iOS):

Close and restart the myColorado app on iPhone
Update myColorado app to the Latest Version for iOS
Uninstall and reinstall myColorado iPhone app
Update your iPhone to the latest iOS version

Fix myColorado on iPhone unable to connect to server/internet connection issues::

To resolve myColorado network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix myColorado black/white screen (blank screen) on iPhone:

Follow the myColorado iOS app troubleshooting guide Here →

myColorado Android App Issues and Solutions

Fix myColorado not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent myColorado app issues:

Force Stop the myColorado App
1. On android, goto "Settings" » click myColorado app. » click "Force Stop".

Update myColorado to the latest version on PlayStore

Clear myColorado App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "myColorado app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch myColorado.

Fix myColorado unable to contact server/ myColorado internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click myColorado » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got myColorado » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch myColorado on android.

Solve myColorado black/white screens issue on Android:

Follow the myColorado android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at State of Colorado - OIT, developers of myColorado.

100% Contact Match

Developer: State of Colorado - Governor's Office of IT

E-Mail: [email protected]

Website: Visit myColorado Website

About this app

As the State of Colorado's official mobile app™, this app™ provides a secure and convenient way for Coloradans to access important state services anytime, anywhere! - connect to other online state services and more! *Users must have a Colorado driver license or state-issued ID to create an account.