Contact myColorado Support

by AceVenkman

The 5.2 update broke the app on IPhone. When you launch the app and Face ID tries to log you in, it starts a loop where the app logs you in for a split second and then reverts to the app log in screen prompting Face ID to activate again. This happens seven or eight times and then the log in screen is displayed. Ostensibly you could then sign in manually but that is if you happen to remember your user name and password which I do not because I used the strong password feature when I originally set up my account on this app which was not saved in my phones password list due to the app blocking this feature. So until there is a fix for this issue this app has been rendered useless. Clearly the people who coded the new Colorado unemployment website were also tapped to make this app inoperable as well. Why do government entities still not understand how to make intuitive and functional net mediums? The answer is a lack of beta testing and a lowest bid gets the contract mentality. Do better, we are not in the early days of the internet anymore, these types of coding errors are a direct result of incompetent creators fostered by governmental entities who have neither the knowledge nor the technical aptitude required to make informed decisions about technological viability as it relates to important government operations.

by Hugusdamoos

This app uses a facial recognition identity verification system that requires you to take a selfie for facial ID purposes that must match up with the photo on your drivers license before you can access any records. Unfortunately, at least in my case, the system failed to recognize and match up my facial features with my drivers license, and as a result I cannot access any of my documents. I tried about 18 times with different lighting and different facial expressions to get the verification system to work, all with no success. There is no alternate means of identity verification provided, so if you run into the same issue you are out of luck and the app is worthless. Customer support for this app is essentially nonexistent — they are far too busy to answer any calls, and that is probably because this app is highly imperfect and they are very busy dealing with people who can’t get it to work. I suggest you don’t get too excited about this app and try and get your information through the CIIS public portal.

by JaiDJade

i think this may be more of my phone issue, so i hate to leave such a low rating. i have the iPhone 12 Pro (3 cameras) and the app defaults to using the main camera (standard wide angle). most apps do, the main is usually the best to use overall, so i get it. only problem is the main camera has a limited focus distance, and won’t focus on the barcode of my card because it has to be so close to the camera in order to fit into the rectangle graphic. i’ve tried this is the regular camera app too (same distance from lens) so i know it’s at least an Apple issue. it would work if the app allowed me to use the telephoto lens but it doesn’t do unfortunately this app is useless for me at the moment. maybe if the rectangle graphic could be made smaller for certain phone models? that way i can have my barcode far enough for the camera to focus on it while still fitting the rectangle graphic fully.