Shop Market Street Reviews

So frustrated. In my small town, shopping options are limited. Market Street is my neighborhood preference and I like most everything about it (except for corporate greed in being unwilling to come up with a decent wage for the dedicated workers doing all the hard work).
Every time I use ShopMarketStreet to order for pickup or delivery I have to reset everything. Today I will try reinstalling ShopMarketStreet to be certain it’s not some sort of glitch on my end.
If not, I’ll do what I’ve done the past several times — give up on Market Street and order from their competitor using their much more accessible app.

So many issues with ShopMarketStreet … I place an order and it never sends a confirmation. Sometimes the order goes through, which I discover only when I get a text at the scheduled time of pick up that my order is ready. Other times, my order never goes through. When I try to place it again it says “error, order complete.” It does not have a lot of items in ShopMarketStreet that I frequently order in the store. I hope you guys will improve because market street is my go-to grocery store!

First let me say, I love shopping at market street, I have in McKinney and Frisco. I never shopped there because of price, quality of the products and the outstanding customer service is why I went.
I didn’t worry about the Pennie’s difference,, but times have changed and groceries are up 25% over the last 3 years.
So more times than not I take a look at the weekly sale papers for what I need.

Everyone does it differently and if I find the price unreasonable I just buy it someplace else.
ShopMarketStreet is the worst experience I have ever had shopping anywhere, the digital deals that you have to use ShopMarketStreet for are not worth the aggravation it will put you through.
The stores have very poor service, connecting to their app is almost impossible in their stores.
I called customer service to complain, they were very understanding, they agreed about the internet, they told me to used ShopMarketStreet at home 30 minutes before I visit the store🤷🏼‍♂️.
Let that sink in.
The process is to provide convenience, I don’t clip coupons, I wish I had the time to do something so simple, clip coupons.

But if I’m in the store and try ShopMarketStreet in house there is a 9-10 chance I will go home without the item, ShopMarketStreet will not inside the store.
I will just get frustrated, irritated or just leave and go to Kroger, ShopMarketStreet is horrible, just horrible , don’t count on it to use it.

Frisco Texas

ShopMarketStreet is almost completely unusable. I have an iPhone 14 and a Master’s degree in programming/computers/etc. I am more than willing to work through glitches as I used to be a programmer before I retired. However, I cannot use ShopMarketStreet. It requires multiple password changes, links don’t work, and pages don’t load. The little black-line graphics are cute but take up unnecessary time, resources, and whatever is crucial to allow ShopMarketStreet to run proficiently. The Rewards program should not NOT require a separate sign in. One sign-in for everything and every department is sufficient. There is no cohesion in ShopMarketStreet. I cannot recommend ShopMarketStreet to anyone. I order food every week and usually use Walmart but decided to try MarketStreet since it is closer. After three days of trying to get the MarketStreet/United App to work, and failing miserably, I am either going to have to find a different grocery store or go back to Walmart.

ShopMarketStreet is honestly one of the worst I’ve used. It constantly crashes, re-adds stuff I’ve removed from my cart, sometimes won’t let me log-in, and the rewards/deals just won’t show up sometimes and says I have nothing. I’ve read through the reviews and tons of other people are having the same problems, but the developers responses are placing the blame on the users and not taking responsibility for the awful app and not fixing anything. Borderline calling people liars for their reviews. Or they are just copying and pasting the same unhelpful response to contact marketstreet, and are providing no actual help or sympathy towards the issues. Not only does ShopMarketStreet need to be fixed, but there needs to be some training for whoever is responding to these reviews.

Have been going to market street approximately 30 years. I love this store being employees and really everything about it. As I got old, I had to do delivery. At first, that was wonderful as their own employees delivered. I started having trouble with ShopMarketStreet changing passwords, losing information. It got worse and worse, and eventually I had to change stores. This broke my heart as I was market Street, I tried resolving this for a year with their IT people long distance, but no luck. Maybe this will change something. We doubt it but I would love to go back. App just did it again. Wanted a nickname and then froze up. Oh well. Once again nick name taken. Too frustrating as any experience on internet with them ends in frustration for me

I have used ShopMarketStreet for a few years now and I’m always disappointed. I use it weekly for my mother’s groceries as the store is close to work. It is chronically slow and awkward. The digital deals in the ad aren’t always on the deals list. You have to spell your item precisely. There is not sounds like feature.
I use H‑E‑B and Walmart shopping pick up apps for my own groceries and they are seamless, fast, easy to navigate and reliable so I know the technology exists. I think United is really losing money not fixing their systems. Do not recommend at all.
Plus the fact that I have a market street app and a regular United app is redundant and stupid. It’s all the same company. How about you fix one before trying to do multiples. It’s a total pain.

ShopMarketStreet is absolutely worthless! I can’t even log on. When I was able to log on, months ago now, it was only mostly worthless. Items were in the most absurd departments, making it impossible to find them. How would anyone know to find tampons in produce? Ready made pie crusts are not in baking goods. I never found where they were. Many items were this absurd to find. Once you click on an item or department to look at, the time it takes to load makes it easier to just go to the store and walk the aisles. Since my body can’t do that, I gave up and tried somewhere else. But for several months now, I haven’t even been able to get into ShopMarketStreet to be frustrated finding things!

I just wanted to see if they had an item available in the store. Oh, needs an update before I can use it. Okay updated. Now I have to choose a store. Sounds reasonable. I’ve been trying to get past the “choose a store” page for twenty minutes and finally gave up. I know my store, but can’t figure out how to get ShopMarketStreet to acknowledge that.
Walmart? Jumps right into the shopping page. Kroger? Same. Tom Thumb, same. Target, same. This is the most opaque, difficult to use grocery store app I’ve ever tried to deal with.
I really like shopping at Market Street but I advise just avoiding this wretched, awful, impossible app, unless aggravation is something you really enjoy.
Too bad zero stars isn’t an option.

ShopMarketStreet is unusable. I open ShopMarketStreet and walk away for a few minutes to return to the splash screen still visible. After it finally loads a few minutes later, I go to read my messages then try to get back to the main screen, but 5 minutes later it was still drawing a bag of groceries over and over. Why not use the native iPhone “working” icon instead of a custom version if it’s going to take that long to load a page? I’m on an iPhone 15 Max Pro with extended memory and shut down all other apps, so slow apps should never be a problem. I’ve never encountered an app this bad before, if I could give it zero stars, I would.

Market Street is my preferred store. Spending time putting together an order, only to get to checkout and losing reserved time is frustrating and a waste of time. This has happened multiple times where ShopMarketStreet takes so long that I miss my reserved time OR today I reserved a time and went to check out only to find my time slot was sold out. Not sure how it sells out when I have a slot reserved. I reserve the next open slot and attempt to checkout, only to find the time slot is again sold out. I reserve the next available time slot and cannot checkout at all. I continuously try to proceed to checkout and after several minutes of waiting for ShopMarketStreet find myself right back at the same screen. In addition, the delivery screen does not show any times available. I called the store and was informed there were pick up slots available in my first two reserved times and also delivery slots available. I was told to submit order through app, which is not working. Unfortunately, I cannot get to checkout on ShopMarketStreet . Instead, I’ll put this order through Kroger or Tom Thumb’s app, where I have not experienced any issues. Signed, a disappointed customer.

Market street and the United family are one of my favorite go to for my needs; but ShopMarketStreet seems to be outdated compared to the grocery competition. 1- the ordering process takes to long . 2- searching for a specific product other than the ad or other specials because of the limitations of the apps product file. 3-I’ve tried to add my payment method to no avail. 4- have to start over to reorder because of the expired availability time slots. ShopMarketStreet needs a more robust seamless operating program that searches can represent every item that the store and family of stores sell.

I’ve been a United and Market Street customer for over well over 20 years, but across the range of good and bad services provided by United, ShopMarketStreet is by far the worst. It is clunky, it’s inventory range that you can search from leaves out hundreds of products, the buttons themselves are fidgety, and the checkout process is plagued with bugs. Just like watching the service decline in physical United stores, use of ShopMarketStreet will make you wish you had HEB nearby to shop from instead. United needs to compare their app to Walmart and other grocery store apps and look seriously at a redesign.

ShopMarketStreet is very poor. I prefer to order groceries online and not have to go to the store. It is sad that with all of the negative reviews that this company has clearly chosen not to invest in fixing the issues. I have spent all morning just trying to place an order for pickup to no avail. ShopMarketStreet is extremely slow and sometimes completely unresponsive. I don’t trust that my order will really be placed or fulfilled and I certainly don’t feel comfortable entering my credit card number into an app that is so operationally unreliable.

Before the “upgraded app” mine was slow at times, but since the change I have had nothing but trouble! I am off work Wednesdays so that’s when I grocery shop, which was convenient for shopping the new ads at United, but when you cannot even open ShopMarketStreet , it’s incredibly frustrating. The price of groceries is ridiculous, so I rely on the coupons, but those are inaccessible without ShopMarketStreet before of the way you’ve set it up. Please please please! Fix ShopMarketStreet ! I don’t want to start shopping elsewhere

I can never search for what I want. If you type in cold brew coffee the first, second and third things that come up are ground beef, hamburger buns and chicken drumsticks. Everybody should delete ShopMarketStreet forget about the store Itself and just shop at H‑E‑B. Even if You don’t have an H‑E‑B it’s worth the wait/drive. I can’t believe I’m about to say this but Walmart app is even better. ShopMarketStreet feels like it was developed by inner city high school students that were volunteering basically practicing to see if they could do make an app. They will probably have a great future ahead of them just not yet.

I really prefer to shop at Market Street. Shopping via ShopMarketStreet makes it so much easier for a working mom. But ShopMarketStreet is too cumbersome. Too hard to find items in search. Too hard to find sale items and doesn’t allow you to click from an ad. Too slow to load. Etc. I know many others who feel the same. There is no excuse for a poor app! When I need to run in and get a few things I come to Market Street. But I use the HEB app for pickup. It’s so much easier! :(

Imagine being in the deli and there’s a couple of items which no shelf tag so you open ShopMarketStreet to scan the product for the price. It takes 3-4 minutes to even open and then it asks you what store and location even though you were logged in to your store before you arrived. What a time waster! It’s like you don’t want us to see the deals.

ShopMarketStreet is the WORST of the shopping apps I have tried to use & now market street is forcing pharmacy customers to use ShopMarketStreet instead of their pharmacy app. First attempt to set up my profile and it locked me out & the tech support can't figure out how to fix it.

The pharmacy app that's being canceled is amazing and now I am totally locked out without any access to my family's prescription data. Why couldn't you just leave things alone? Your all new beta pharmacy is a joke.

ShopMarketStreet takes quite a bit to navigate through and make selections. And even worse, not the apps fault, most of the things you order get substituted for higher price items. They should either say the item is out of stock or they should send you the items to be substituted for approval. I can’t wait for the pandemic restrictions to end so I can do my own shopping, make my own selections, at a time that works for me.