Contact Shop Market Street Support

by Just_Me_2!

Market Street is my preferred store. Spending time putting together an order, only to get to checkout and losing reserved time is frustrating and a waste of time. This has happened multiple times where the app takes so long that I miss my reserved time OR today I reserved a time and went to check out only to find my time slot was sold out. Not sure how it sells out when I have a slot reserved. I reserve the next open slot and attempt to checkout, only to find the time slot is again sold out. I reserve the next available time slot and cannot checkout at all. I continuously try to proceed to checkout and after several minutes of waiting for the app find myself right back at the same screen. In addition, the delivery screen does not show any times available. I called the store and was informed there were pick up slots available in my first two reserved times and also delivery slots available. I was told to submit order through app, which is not working. Unfortunately, I cannot get to checkout on the app. Instead, I’ll put this order through Kroger or Tom Thumb’s app, where I have not experienced any issues. Signed, a disappointed customer.

by Sleepless In Frisco

First let me say, I love shopping at market street, I have in McKinney and Frisco. I never shopped there because of price, quality of the products and the outstanding customer service is why I went.
I didn’t worry about the Pennie’s difference,, but times have changed and groceries are up 25% over the last 3 years.
So more times than not I take a look at the weekly sale papers for what I need.

Everyone does it differently and if I find the price unreasonable I just buy it someplace else.
This app is the worst experience I have ever had shopping anywhere, the digital deals that you have to use this app for are not worth the aggravation it will put you through.
The stores have very poor service, connecting to their app is almost impossible in their stores.
I called customer service to complain, they were very understanding, they agreed about the internet, they told me to used the app at home 30 minutes before I visit the store🤷🏼‍♂️.
Let that sink in.
The process is to provide convenience, I don’t clip coupons, I wish I had the time to do something so simple, clip coupons.

But if I’m in the store and try the app in house there is a 9-10 chance I will go home without the item, the app will not inside the store.
I will just get frustrated, irritated or just leave and go to Kroger, this app is horrible, just horrible , don’t count on it to use it.

Frisco Texas

by AnconCZ

This App is almost completely unusable. I have an iPhone 14 and a Master’s degree in programming/computers/etc. I am more than willing to work through glitches as I used to be a programmer before I retired. However, I cannot use this app. It requires multiple password changes, links don’t work, and pages don’t load. The little black-line graphics are cute but take up unnecessary time, resources, and whatever is crucial to allow the app to run proficiently. The Rewards program should not NOT require a separate sign in. One sign-in for everything and every department is sufficient. There is no cohesion in this app. I cannot recommend this app to anyone. I order food every week and usually use Walmart but decided to try MarketStreet since it is closer. After three days of trying to get the MarketStreet/United App to work, and failing miserably, I am either going to have to find a different grocery store or go back to Walmart.