WSECU Reviews

I have just opened a joint bank account with my husband, but I could not sign into WSECU using my email, and I called the bank to ask why this was the case. I got a hold of their app support and I was told that apparently only he can enroll in online banking as the primary account holder. He is also the only email that will be receiving information from the bank. Given that the point of a joint account is that multiple people are pooling their finances, I cannot understand how this app operates this way. I do not have access to my husband’s email, and I shouldn’t have to — I *should* have equal access as a member of the account. WSECU and online experience offer no alternative, and if I am incorrect about this lack of access, then it reflects poorly on the support person who did not explain a solution to me. I will be closing our account as soon as we have opened it and seeking a more functional bank. I haven’t even been able to try WSECU , but the instant roadblock led me to give it one star, which is, to be fair, more reflective of the bank’s practices.

I’ve been really happy with the credit union and app overall, but recently I’ve been running into a bug of some sort. It’s been happening for about 3-4 weeks. Every time I try to open WSECU , it freezes on a blank green screen. I force quit and try again, and it freezes again on the blank screen again. Sometimes it loads eventually, but lately I can’t even access it. It’s basically become non-functional. I don’t know why they felt the need to force us to download a whole new app, but the old one never had these kinds of problems.

I also don’t like that there are some actions I can’t take from WSECU , but it’s fine, I just want to be able to check my accounts from WSECU . Thank you!

I keep checking this new app and keep hoping that it will improve. I’m going to be so unhappy when the outgoing app is gone.
The Bill Pay on the retiring app is so much more user friendly. One of my favorite features is call Monthly Payments. With one quick click I can see all of my payees whom I’ve been sending payments to over the last few months. It’s a quick and easy way to verify that all of my payments for the month(s) have been made or submitted. For instance I can see, “oh, I have forgotten to add my water bill payment this month” or that I haven’t had a bill from Macy’s in the last three months, etc.
Please add this feature into the new app!!

The old app logged in about 3 seconds but this one can take up to 20 seconds. Why?

Update: received a response from the developers. Decided to time it and it took 17 seconds to get from pressing WSECU button to seeing my balance. It took about 7 seconds to get to the Touch ID screen, and then another 10 to get to the main page. I’m using WiFi on an iPhone 8. On the previous app the Touch ID screen would appear almost instantly and after authenticating my balance would be shown immediately. While I understand WSECU has more features, I don’t understand how the features could necessitate such a difference in load time.

WSECU doesn’t work at all. It opens and immediately crashes. After being updated, it does this on all of my iDevices. I would hope that this would be fixed soon as it’s inconvenient. Having to sign into the browser to do banking every time on my phone isn’t conducive to my time or the idea of “mobile banking”.

Update: I have uninstalled and reinstalled numerous times. I have updated WSECU and my phone. Works great on the Google Play Store, but not the apple App Store.

Upgraded a star because after my husband contacted the bank he was able to add my email so I can access it now without his permission.

But now mobile deposit isn’t working.

All verification codes are sent to my husband, so I can’t access our joint account unless he is present. No way I can see to add another email. Makes me feel like a second-class citizen. Can’t evaluate WSECU because I can’t get into it.

New upgrade resulted in app not working intermittently, just a green screen, then frozen. So I cant access mobile banking 85% of the time. Using ios 14 on an iphone. Pretty common platform. Where’s the quality control on app development? The older version worked 100% of the time. What good is upgrading the visuals if the basic functionality isn’t maintained? Quickly losing trust and confidence

You need to fix your mobile deposit feature! Half the time its under maintenance and the other half it cannot read the amount on the check, or gives an error stating try again later. Your previous app had no problems with mobile deposits, but I have yet to make a successful deposit with the new app.

The features are fine, but it’s significantly slower than the old app. I’ve found it to be quicker to just open a browser and log in online than use WSECU. One big plus is you can see pending transactions, which the old app was missing. Bill pay seems more difficult than it used to be - harder to make a quick single payment than the old app.

I don’t understand how this app thinks this new app is better than the legacy app. WSECU takes longer to sign in and load as it seems more web centric. Clicking into accounts are not as seamless or quick as the legacy app. Sure it looks nicer and more modern, but it’s not really all that quick to pull and display information; and not as intuitive with for minimal clicks to perform a banking transaction. Using on an iPhone XS with gig speed internet...so I don’t think the issue is me. Not really up to par with other banking institutions apps. The legacy app spoiled me. Hope this gets better.

This newer version is absolutely horrible. It’s not organized and it doesn’t even stay up to date on my account history. It’s the 25th now and I can only see back to the 13th... come on. To top it off, it won’t even save my password to login faster. I don’t care about the “quick balance” feature. Let me save my password. Also, I don’t need a 6 second this app logo upon opening WSECU . I know who I bank through, don’t need a reminder.

All of the apps that I use for financial tracking information provide options for notifications to insure that one is alerted whenever a sign on, withdrawal etc are completed. All of the apps that I use, except for yours; notify me by text instantly or within a minute except for this app’s app. It can take as little as 5 minutes or in the worst cases hours before I am notified.
These slow alerts defeats the whole purpose of receiving them so I can be instantly aware that my account may have been compromised. This is by far the most important function for me.
Please fix this!

I have difficulty keeping this updated or downloaded with latest update. It seems that the WiFi connections are not the best sometimes and then, I do a lot of world travel. It really disappoints Me, when I have to spend extra money-once a yr.- to lie to Your system, by telling it that I am somewhere that I am not, via a VPN, in order to access My acct.

New app is ok. The previous version was more user friendly and easier to log into. Main glitch so far is that it completely locks up when I take a photo of my check. Had to force close WSECU twice and finally just used the old one that actually has a better check deposit interface anyway.

It is a toss up whether WSECU will open up the first time or not. I have to often close WSECU and reopen a couple of time before it actual logs me in with facial recognition. It mostly either freezes in the green screen when first opening WSECU or just crashes and doesn’t open up at all.

WSECU was fairly good and I could find most things I needed fairly easily. However as of this past January 2021, the “upgrade” of WSECU took away the Quick Balance on the front page of WSECU . I didn’t realize how much I used it until it was gone. I have called & emailed this app, I even received a message that the feature was working. But, alas, it wasn’t. The feature does not work on my Apple platform devices. My devices are up to date & I have the current version of this app app.

Honestly, I thought the old Legacy version looked antiquated and low budget...but it worked just fine...mostly (much of the time you can’t see a check image and the deposit was wonky at times).

I finally got around to downloading this newer version and the first thing that shocked me was...not optimized for iPad??? What the heck? Why would you even release an “upgraded” version if it’s not even optimized for one of the major devices that people would use to access it? I reading there are a lot of issues regarding speed as well, and I experienced a little of that, but not a whole lot slower than the original app. I haven’t tried to deposit anything, so can’t speak to that functionality yet.

I’ll stick with the old Legacy version as long as it’s around.

Developers - try taking a page from American Express or Citibank...they have awesome apps that are user friendly, intuitive and obviously bench tested for errors.

Slow to boot up. Slow to load. Slow to switch functions. Unable to use FaceID after logging off (has to restart WSECU ). And let’s not talk about the lack of iPad support. Not happy about this “upgrade “.

OK...WITH the latest upgrade, it’s now usable on an iPad, and the speed issues have been improved. It’s now usable...

I never have to go onto the website, now I just need my phone to be an atm, and will be able to all my banking from my phone. Some of my favorite features are freezing my card until I find it and the contacts page so I can quickly send money to people

I had a few issues and left a review and alerted WSECU devs a couple days later and they notified me my needs have been met and the functionality is already in WSECU rock on looks like everything is coming together for a better app experience
That’s a nice change from some devs

Been waiting a long time for this app to update their app, so I was very excited when I saw this was available.

Unfortunately WSECU doesn’t even open, I’m on iOS 12.4 with an XS max and WSECU just immediately closes after trying to open it.

Hard to use in IPad because it looks like it was only made for IPhone. Bad decision!!!!!!!! Fix it!!!!!

This new app makes everything harder that I do regularly. Paying bills takes more clicks depositing checks takes more clicks.

I deleted it and will use the legacy app as long as I can. I hope they streamline this one before breaking the old one. If not I may put my money elsewhere.

I use the old app all of the time on my iPad, so I’m dismayed to find that the new app assumes that it will be used only on an iPhone. It won’t work in landscape mode, nor will it fill the screen unless you hit the 2x button. A big step backwards for iPad users.

Although WSECU does function on iPads, it does not support full screen, nor horizontal layout. This is a step back from the legacy app. I will stick with using the web site, instead.

Mildly improved app, running more like the website, but biggest problem is that it does not work on an iPad. Only works in portrait orientation so if you have a keyboard for your iPad, forget it.

The old app worked and did its functional job but this one is way more intuitive, streamlined and user friendly. Well worth the change.

WSECU is ten times better than the old one! So much more that you can do and easy to maneuver through!

Thanks for putting out a solid product matching your digital banking site.

App works amazing for me. I think it’s hilarious that the few negative reviews are purely based on that it doesn’t full screen on an iPad, and nothing to do with the apps actual features. Get over it Boomers.

this app made a bunch of great decisions with WSECU:
1. Started over with a new app, so the look and feel matched their website, and so there is a safe transition period for customers.
2. App supports multi-factor authentication (SMS)
3. FaceID/TouchID supported
4. Has an interface that looks and behaves like the website, so the learning curve is minimal
5. Seems to work well with VoiceOver (built in screen reader for the blind)

This reboot was a good use of money and resources.

Worst banking app ever! I’m only with this bank because my car payment is through them and going in person to make a simple transfer every month just isn’t feasible for my busy lifestyle. However, i’ve been having to stress myself to go in person because 1) The App never works with Face ID and even if I know my username and password it still says it’s wrong. Because of this, every time I try to log into the app I have to reset my password; and 2) if i’m lucky enough to finally get into MY account, it crashes half the time logging me out and restarting the entire process. The only thing I do within the app is make a payment once a month, so the fact that it causes this many problems makes me very grateful that this isn’t my regular bank and I don’t have to use the app more often. They really need to fix the little bugs within the app, it alone makes me want to be done with this bank.