Contact WSECU Support

I have just opened a joint bank account with my husband, but I could not sign into this app using my email, and I called the bank to ask why this was the case. I got a hold of their app support and I was told that apparently only he can enroll in online banking as the primary account holder. He is also the only email that will be receiving information from the bank. Given that the point of a joint account is that multiple people are pooling their finances, I cannot understand how WSECU operates this way. I do not have access to my husband’s email, and I shouldn’t have to — I *should* have equal access as a member of the account. The app and online experience offer no alternative, and if I am incorrect about this lack of access, then it reflects poorly on the support person who did not explain a solution to me. I will be closing our account as soon as we have opened it and seeking a more functional bank. I haven’t even been able to try the app, but the instant roadblock led me to give it one star, which is, to be fair, more reflective of the bank’s practices.

I’ve been really happy with the credit union and app overall, but recently I’ve been running into a bug of some sort. It’s been happening for about 3-4 weeks. Every time I try to open the app, it freezes on a blank green screen. I force quit and try again, and it freezes again on the blank screen again. Sometimes it loads eventually, but lately I can’t even access it. It’s basically become non-functional. I don’t know why they felt the need to force us to download a whole new app, but the old one never had these kinds of problems. I also don’t like that there are some actions I can’t take from the app, but it’s fine, I just want to be able to check my accounts from the app. Thank you!

I keep checking this new app and keep hoping that it will improve. I’m going to be so unhappy when the outgoing app is gone. The Bill Pay on the retiring app is so much more user friendly. One of my favorite features is call Monthly Payments. With one quick click I can see all of my payees whom I’ve been sending payments to over the last few months. It’s a quick and easy way to verify that all of my payments for the month(s) have been made or submitted. For instance I can see, “oh, I have forgotten to add my water bill payment this month” or that I haven’t had a bill from Macy’s in the last three months, etc. Please add this feature into the new app!!