Shapermint Reviews

Easy to order, impossible to return. this app provides no phone number. A consumer’s choices are to have circular conversations with their Bot or leave a message and receive a text and email stating they are looking into it. My first order was in Feb of 2024, second in March before I realized I’d be stuck paying for all items even those that do not fit, a bra that literally fell apart on its second wearing. I don’t believe in the J Lo uniform malfunction until the most comfortable of the this app bras came unglued!!!

I have received multiple shipments since billing my credit card. There is no place on the website to remove your credit card so this app randomly sends items and bills me. Credit card company is helping me out. I have filed a complaint with the BBB, did receive a response from this app again stating they cared and would help me out. However, their help is only to direct me to their website’s Returns & Exchanges site which responded “No Order Found” just as it has done with every order since February. Do yourself a favor, avoid doing business with this app.

This company hides behind an automated computer. They sent me my package DHL who turned around and delivered it to USPS. Living in an apartment with small mailbox’s it could not be delivered and claimed I gave them the wrong address. My address was correct. You can’t talk to a human. I wanted to cancel the trial membership, which they claim is so easy!! They connected me to the automated system that told me there were 57 people ahead of me! I don’t care how wonderful the product may be, the fact they can’t supply human contact is a no go for me!

I’ve tried to set up an account with you guys WSU to many times every time I set up an account..... it says I already have an account! When I put in my email address it says I don’t have an account! I have retried about 7 times! I placed an order 2 weeks ago and I have not received anything! The last time I ordered from y’all none of this happened! Plus I did not have to set up an account!!!

I ordered two items and wanted to return one because it was not the right size. Not only did I never get refunded I ordered the items on express shipping and three weeks later I still haven’t got it. Please fix your problems you guys have amazing quality fabrics and clothes but you need to ship them on time and give us refunds when we ask for them. This is unacceptable save yourselves the trouble and don’t order from this. It will be never come.

I have never seen such an incompetent company that uses an even more incompetent delivery carrier. Orders aren’t fulfilled for 10 days, I can’t sign in to my account or Shapermint ., I get stuck talking to robots and when I finally get customer care they send me links that send me out of the conversation then they leave and I can’t get back to them. I’m not sure I can recommend this company or it’s app to anyone. I wouldn’t want this much frustration for anyone I know!

I have to admit I thought I loved this company at first because it was my first time using any type of shaping wear. So I joined this club...well it took two months before I ever got my first shipment. And even though you give them your sizes, even though I wear I size 16 and only select size XL or 2xl on things that run small...they sent me $60 worth of stuff size 3 XL! What am I supposed to do with that? Carry my children around inside my pants with me? Oh but wait, they sent me a bra holder so: small! For my 3xl breasts! So when I go to start a return, it says order not found. I thought it was because it was in payment lingo. Well, payment hits my account and I once again start a return/exhange process and guess what??? It says all says final can't be returned. So they basically stole $70 from me...or we could say they gave me junk clothes for people who weigh 40 lbs more than I do that can't be exchange or returned. I would have better luck shopping out of the car trunks of crackheads...they're way more honest than this and that says a LOT!

Never received any confirmation of July 5th order, but was promised an email containing the information. 2 email promises of a refund unfulfilled. Then I get charged for a membership! Laughable. Online chat promise of a 24-48 hour refund, again…nope! So glad I used PP; otherwise I don’t know what I would have done. Products may be good, but I’ll never know…delivery never received and because I had no information, I wasn’t able to make sure if it was delivered, I could get it before porch pirates!

I placed an order for a bathing suit top and bottom. The order for the bottom went through, but the top wasn’t in the order. I followed up with an email to customer service and we went back-and-forth over. Of four days and nine emails. I was told to re-order it and I would be credited shipping. I did. It still didn’t come, nobody responded to my emails and I was only able to solve it through a chat that lasted almost 30 min. I was told the top was out of stock and to check back in September.

Bought 2 packs of 2 tummy toning underwear and waited 3 weeks, I get a package 2 pairs not 4 arrive and it’s a completely different brand and not shaping at all. Then I chat with customer service who didn’t seem like they understood anything I was saying even though I sent them my receipt and pictures of the items I received. After some time I was offered to have my order shipped because apparently item was oos before which is why they sent a “equivalent” again 2 instead of 4 underwear and not shaper so not sure how that’s equivalent in any regard. Now I’m waiting another 2+ weeks on that because the use DHL one of the most god awful slowest shipping companies to exist. Here I am about a month in, still no underwear yep won’t be ordering again.. I don’t enjoy complaining but seriously this company is plain incompetent.

I absolutely love this app & I am a repeat customer but Shapermint has serious glitches & bugs. It doesn’t show all my orders. I just made an order and the confirmation email I just received was blank SMH. No Order Number/Order Date/Shipping Address/Total, etc- all that information was blank & $0.00. If this app can fix the bugs & glitches in its app- it’ll be top notch 👍🏽

Their products are great but beware of getting sucked into their membership. App has nearly no customer service except their AI bot which will send you into ridiculous circular conversations. Cancelling a membership is next to impossible. It took multiple emails and combatting bribes for points toward membership to end my subscription. Ultimately I disputed charges with CC company.

Semi decent articles. Customer Service IS SORELY LACKING!
Can’t get them to simply send me a password reset, after 3 months!
Their, “True Kind Everyday Throw On Bralette” has been OUT OF STOCK for well over 5 months. Except in blk or beige! With EXTREME LIMITED sizes. I was told by them they were getting more in some 5+ months ago in all colors n sizes.
this app needs to, “shape up” as they’re say. Because, they aren’t the only game in town w semi decent products.

Pricing and offers do not match between Shapermint and online. The more I buy online, the bigger the discount. Also have an offer for a free bralette that does t appear in Shapermint and payment is also different between Shapermint and online. Shapermint needs to represent the same prices and offers as shown online.

App is super difficult to navigate. The pop ads block everything and continue to pop up on each screen. The tracking of a shipment was virtually impossible. I finally did it on my laptop. Some updating on Shapermint would really help. And …. I don’t think I got the promised extender.

As a Senior Citizen I need to actually speak to someone. I’ve ended up not being able to return or exchange. First nothing indicates what to keep in possibility of sending items back and I’m very upset by their computer program constantly cutting me off.

I am am older woman (almost 70) and I have fibromyalgia and rheumatoid arthritis . I have a hard time finding a bra that I am comfortable in and I am comfortable with this one. I got one free and tried it. It was so comfortable compared to what I had been wearing that I went right on and ordered six more!

Im very excited to receive my shaper ! I order one size up ! I regularly wear XL , my weight is almost 187 lb I’m short lady but with curves! So it is nice and stay in place, don’t rolls ! It is high waist , i choose short style because i need it. All features about the the sellers said it is true ! It’s amazing shaper ! Definitely I recommend it ! Thank you

I always get superior service and wonderful goods. Everything fits right Customer Service is great. I highly recommend them.

I’ve ordered several shapping products and been happy with all purchases the fit they don’t roll down or up on the legs even after using facilities they go right back for comfort light weight and breathable. I’ve recommended the product to curvey friends and thin friends because even if your thin you can always benefit from shapping wearables.

I ordered 2 items and not only were they discounted they came early and in the same week of my ordering even with the virus slowing them down. Also when it came it had uplifting notes and stickers that said “You’re Gorgeous” and etc. even the catalog book had a pop out note telling me how beautiful I am. This beats any website I’ve ever visited. I will continue ordering from here.