Rubio's Reviews

Rubio's Reviews

Published by on 2024-08-19

🏷️ About: .


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
50.9%

😎👌🔥 Positive experience
35.0%

🙄💅🫥 Neutral
14.0%

~ from Justuseapp.com NLP analysis of 6,342 combined software reviews.



Read 26 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

$hitty!!!

2022-05-31

I wanted to like Rubios and it has some potential EXCEPT for where it counts: REWARDS!!! I had accumulated a couple of rewards and when I pressed “redeem” it allowed me to click the option to redeem but would NOT allow me to apply the coupons at checkout.

I read the terms and disclosures p... Show more

Why this app won’t take gift cards?!

2022-07-02

I love Rubio’s!! The food is great, workers are friendly, BUT it is super frustrating that you can not use Rubio’s gift card for online orders. Come on, It’s 2021!! What is so hard to fix it!? And top of that, if you want to use the $5 bonus cash card at the store, you have to manually input the ca... Show more

I can’t redeem rewards or coupons.

2022-08-02

1. I just wish there was an option to write in requests for adjustments on the order to make it easier for people with dietary restrictions or to have the option to have ingredients on the side, so my food won’t get soggy on the go.

2. I’m also so frustrated with Rubios. I’ve tried for at ... Show more

Slow, Outdated and useless

2022-09-03

Terrible app. Missing menu items. Tried to provide feedback via email but got a terrible response.. something about seasonal and items unique to locations cant be put on the menu on Rubios . What a joke. Hire better developers and make the menu based on pin/location. Regardless of this, I still ord... Show more

The app’s estimated wait times are worthless

2022-10-05

I was quoted a 10 minute wait time for my online order through Rubios . When I arrive I am told the order will take 30-45 mins to be made. The manager says that Rubios makes up their own times and have no correlation to how busy the store actually is. Terribly designed app which sets up local stor... Show more

Disappointing

2022-11-05

At least with “Beach Club” I got coupons that were relevant and useful. Rubios offers nothing of interest so far. Of the 3 food apps I have this is the least useful and least user friendly. Absolutely no incentive to go to Rubio’s with this.

Addendum: Another problem. There is no optio... Show more

Great app, but can no longer use due to black screen

2022-12-07

Every time I try to open Rubios , it shows the white wood background and then goes completely black. Unfortunately I didn’t notice if this had started doing this after a recent update. It’s been doing this for at least two weeks, so I haven’t been able to use Rubios since.

Before this star... Show more

Terrible experience

2023-01-07

The rating is for Rubios and the Anaheim I-5 location. I chose this location because online it said they offer curbside pick up. There was no option for it while ordering but I figured it would be in the email. Wrong. Rubios managed to send me a confirmation email when I placed my order but I got... Show more

Pickup time practically meaningless

2023-02-08

I’ve ordered via Rubios a few times now, and while Rubios itself works well, I’ve
Always had to wait 20 minutes or more past the specified pickup time for my food to be ready. So, Rubios is basically pointless — it seems that if I walked in and placed a to-go order, my wait time would be abou... Show more

Buggy and bad interface

2023-03-12

Rubios is really bad and hard to navigate. I wish they put more into making it more user friendly. Also while my address in Rubios is correct, when they direct me to DoorDash the platform has my address wrong and I cannot change it. Honestly just seems like a lazy app that developers haven’t put ... Show more

A half assed attempt at competitive features

2023-04-10

1. The rewards program does not instill confidence in me. It just seems like a way to count the amount of times I visit their restaurant and not a way that actually rewards me for patronage.

2. The order ahead system is not very well implemented although it is arguable that this is an iss... Show more

Better then before - needs one refinement

2023-05-12

The only thing that’s missing is the ability to ask for dressings to be on the side when ordering. For instance if I order a chopped salad with chicken, I’d like to have the chipotle dressing on the side without having to select no dressing and then have to pay for an additional dressing.

B... Show more

Better but still has issues

2023-06-12

I've notice plenty of improvements since the launch, many of which should have been launch features. However, there is a problem when customizing the tortilla to "Keto-style" in that the store Point of Sale system doesn't get the option. I've ordered through Rubios 4 times and the store always say... Show more

Great idea

2023-07-14

Makes ordering so much easier, but no option to pay cash when you pick the order up! Only option is to pay by credit card ahead of time. I don’t even see an option for using a gift card. I had to call and order over the phone as usual. It’s not useful to me at all without that even being an option.... Show more

Not happy

2023-08-14

Not happy with the fact you can’t sub black beans for pinto beans or you can’t add protein to your bean and cheese burrito. So I have to skip Rubios and order in the store. Hopefully you can fix and allow all types of modifications. Ok let me add about “nicknames” I’ve tried 5 different nicknames ... Show more

Use this every week

2023-09-15

Rubio’s has become the easiest place for me to get contactless lunch. I order and pay on Rubios , and in the time it takes me to drive over, my food is ready. (Will be giving the specific location five stars on Yelp too.) Easy to customize your order and to reorder a previous one. I just wish there... Show more

Wish I hadn’t bought gift cards

2023-10-17

I love this app and love Rubios but I can’t pay with the gift cards I had bought over the holidays- only credit card. I can only use the gift cards if I go physically into the restaurant, order, pay with gift card and then wait outside for the order. Please add pay by gift card!!! Even my coupon ... Show more

Great app

2023-11-17

Love the new app! I’ve been waiting for Rubio’s to finally release an app!

Only room for improvement would be to have a “Special Instructions” section. I like have the cheese on my burrito toasted and I can add the cheese as a customizable option but there’s no way to communicate that I wou... Show more

Request Feature.

2023-12-19

Add Apple Pay to Rubios for fast and easy transaction. I hate it when I have to put my credit card info and numbers. Still a 5 star though.

Wish there were more customization options

2024-01-19

As someone else mentioned, app is super awesome, but lacks customization options that I think we’ve come to expect from other apps/order platforms.

I’d like an option to customize my order more thoroughly, toasted cheese, etc, and then Rubios will be #💥🔥.

Hope that helps!

Would love this app except

2025-01-13

Rubios has the same problem that the online ordering feature has always had: I can’t modify the sides of the taco plates the same way I can when I order in the store. I can modify the tacos just fine to meet my dietary restrictions, but I can’t remove the cheese from the side of beans. Until I can... Show more

Crashing on restaurant feedback!!!

2025-01-13

Filling out the restaurant feedback form is impossible because it keeps crashing!!!

I get to the description and Rubios hangs completely and then closes!

Additionally the form is difficult to fill in on an iPhone and it doesn’t have an option for providing Feedback on the specific... Show more

Buggy but good when it works

2025-01-13

When it works it's good but it's more amateur than other food apps. Keeps forgetting payment info. Buttons sometimes don't work. Reward system is mysterious and buggy and you never know what will be available. Design is ugly and hard to read sometimes.

Drink required ? (Updated)

2025-01-13

They fixed Rubios so no drink is required so I change my review to 4 star
When Apple Pay is available ... 5 star
Until then ... 4 stars is my review now
Thank you for responding and fixing Rubios

I appreciate Rubios finally ... correct me if I am wrong however , when I want t... Show more

Adding Credit Card Unclear

2025-01-13

There’s no indication if you input an incorrect credit card number, so I was confused for a while wondering why my card wasn’t accepted. Otherwise, seems fine.

Just love it

2025-01-13

I have been eating at Rubio’s every night for the past eight months. I love the service the food and all the people who work there. It’s so convenient
To eat there every night I don’t have to Cook clean
Or grocery shop anymore. I just love it.



Is Rubio s Safe? 🤗🙏


Yes. Rubio's is very safe to use. This is based on our NLP (Natural language processing) analysis of over 6,342 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Rubio s Is 40.7/100.


Is Rubio s Legit? 💯


Yes. Rubio's is a totally legit app. This conclusion was arrived at by running over 6,342 Rubio's User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Rubio s Is 57/100..


Is Rubio's not working? 🚨


Rubio's works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Rubio's? Post a Review




Features

Your favorite Baja-inspired burritos, tacos, and bowls…right at your fingertips! The Rubio’s app is the easiest way to get the Rubio’s you crave for pickup or delivery.

  Customer Service/Support
Developer:
Rubio's Restaurants, Inc.


Website:

Privacy Policy: