Contact Rubio s Support

I wanted to like this app and it has some potential EXCEPT for where it counts: REWARDS!!! I had accumulated a couple of rewards and when I pressed “redeem” it allowed me to click the option to redeem but would NOT allow me to apply the coupons at checkout. I read the terms and disclosures properly and was within those guidelines. I have a 2 year old and this app would’ve been great for me to order, pickup and go. Instead I had to show up in person like they did back in the early 2010’s and order like most older people do (35+) - mind you I’m 37 😜 My point being is I had to order in person, apply the coupon (which was accepted) and then wait for my order for about 20 minutes... all because the app “doesn’t get support that feature” or “yeah, we’ve been having problems with that for over a year now” is what the workers had to say. If the problem is a “known” issue, why not try and resolve it? I wonder how many people Rubio’s has screwed over because of this. I wonder if they know they too can get hit with a class action lawsuit over “false advertising”. People will be embarrassed to argue over a coupon and Rubio’s would win. I’d highly encourage your company to fix this problem and make it a priority before your company eventually goes out of business with Millennials. Your food is great and doesn’t compare!!! But the service is “iffy” and your app FAILS where it should matter the most.

1. I just wish there was an option to write in requests for adjustments on the order to make it easier for people with dietary restrictions or to have the option to have ingredients on the side, so my food won’t get soggy on the go. 2. I’m also so frustrated with this app. I’ve tried for at least two months to try to redeem coupons and rewards by ordering through the app. I keep receiving the message, “Oops! Your selected reward is not valid for this order.” I’ve selected different items but I still receive the same message. Most recently, I was trying to redeem the free guacamole and chips with any purchase. There was no good reason that the coupon wouldn’t be valid when I’m trying to purchase dinner for my family with multiple items I would be purchasing because of the reward.

Terrible app. Missing menu items. Tried to provide feedback via email but got a terrible response.. something about seasonal and items unique to locations cant be put on the menu on the app. What a joke. Hire better developers and make the menu based on pin/location. Regardless of this, I still ordered food from the app. When I went to pick up the food, they hadn't even gotten my order. THERE WAS NO WAIT TIME, yet the order was delayed because of this dumb app. They employees was super nice and made my food on faith and then when the order finally came through the app, he verified it and gave it to me. Used this app once, and never again.