GoodNotes 5 app not working? crashes or has problems?

GoodNotes 5 Status

Published by on 2022-09-21

Take beautiful, searchable handwritten notes with the note-taking app that turns
your iPad into digital paper. See why GoodNotes is Editors’ Choice.

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problems reported in the last 24 hours

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Most reported problems


Not working



Reported Issues: 7 Comments

By Jody Finland
Nov 08 2022

Goodnotes has a message that it is not responding

By Monika Pinson
Nov 08 2022

Continual crashes when trying to work in a notebook or export any files. Even ones I had been able to export previously. Happens on 3 different iPads.

By Rebecca
Nov 06 2022

Flash cards won’t work properly. Says “loading” and will never load. Can’t make it through more than 10 cards without having to start over!!!!!

By steven
Oct 30 2022

Goodnotes crashing on ipad pro randomly when using the app.

By Donna Wilkins
Jul 05 2022

I cannot get my iPad and iPhone to sync. When I use the path
Settings > auto backup >
Cloud storage (selected Google Drive) > sign in to Google Drive > continue
Google Drive sign in page flicks up then immediately disappears making it impossible to sign into cloud storage to backup.
Would this be preventing syncing between devices? If so how do I fix it.

By Khin April Saw Htun
May 24 2022

I have been using Good notes 5 for a month on Ipad 9th generation. I kept all my important notes and pdfs in there. But, since last two days, good notes app kept closing itself. I am frustrated that whenever I open good notes app to study, it keeps closing after a few seconds. I tried all the solutions described in internet like updating the app, the IOS version and restarting and reinstalling the app. But, they didn’t work.

By sunset
Apr 30 2022

GoodNotes 5 is responding to when I switch the pens and features, and when I make a new paper, but when I want to edit the paper like erase words or add words, it doesn't respond or do anything.

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Common GoodNotes 5 Problems & Solutions. Troubleshooting Guide


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Time Base Technology Limited, developers of GoodNotes 5.

62.86% Contact Match

Developer: RYA Apps

E-Mail: [email protected]

Website: Visit GoodNotes 5 Website

About this app

Take beautiful, searchable handwritten notes with the note-taking app that turns your iPad into digital paper.  Download GoodNotes 5 for free on iPad, Mac, and iPhone and create your first 3 notebooks for free.  • Choose from a large set of beautiful covers and useful paper templates, including Blank Paper, Ruled Paper, Cornell Paper, Checklists, To-dos, Planners, Music Paper, Flashcards, and more.  • Open notes or documents side by side on iPad for easy referencing.  • Annotate documents right on your iPad with customizable pens, highlighters, stickers, and shape tools.  • Scan any paper documents and import them to your library with built-in OCR.  GoodNotes supports Apple’s Universal Purchase which means you can purchase once to unlock GoodNotes on all your iOS, iPadOS, and macOS devices for free.  • Search your handwritten notes, typed text, PDF text, document outlines, folder titles, and document titles.  • Add, create, or import your stickers, pictures, tables, diagrams, and more with Elements to enrich your notes.  • Export documents in PDF or image for printing, or share them with others for a fully digital workflow.  • Present a lecture, a lesson, a business plan, a brainstorming result, or your group study without distractions when you connect your device via AirPlay or HDMI to an external screen.  • Upload any PDF or image as a custom notebook cover or paper template for more customization.  • Enjoy a fluent, precise, and completely natural writing experience thanks to GoodNotes pioneering vector ink engine.  • Create custom outlines for easier navigation through your documents.  • Back up all your notes to iCloud, Google Drive, Dropbox, and OneDrive and sync across all devices so you will never lose them.  • Forward important emails with PDF attachments to your unique GoodNotes email address to automatically add them to your library.  • Convert your handwriting to text in the same page or share it with other apps.  • Select and customize your pen color, thickness, pressure sensitivity, and style (fountain pen, ball pen, brush pen, and highlighter).  • Create unlimited folders and subfolders, or mark your Favorite ones to keep everything organized.  • Use Laser Pointer on your iPad to guide your audience’s attention during your presentation.  • Move around freely and interact with the audience while adding new information to the digital whiteboard.  • Select to edit or move a specific object with the Lasso Tool.  • Move, resize, zoom, and rotate your handwriting or change colors.  • Use tabs to quickly switch between open documents.  • Choose to erase the entire stroke, only parts of it, or only highlighters to leave the ink intact.  • Collaborate with others on the same document using a sharable link.  Available on the iPad, Mac, and iPhone.  • Write with the Apple Pencil, Logitech Crayon, or other capacitive styluses.  • Add hyperlinks to external websites, videos, articles to build your knowledge map.  • Draw perfect shapes and lines with the Shape Tool.  See why GoodNotes is Editors’ Choice. 

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