BORIS-D app not working? crashes or has problems?

BORIS-D Status

Last Updated on 2022-10-17 by Landesbetrieb Information und Technik Nordrhein-Westfalen (IT.NRW)

I have a problem with BORIS-D

Are you having issues? Select the issue you are having below and provide feedback to BORIS-D.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with BORIS-D? Report Issue

Common BORIS-D Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BORIS-D app on iOS and Android devices. Solve all BORIS-D app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BORIS-D iPhone Issues and Solutions

BORIS-D iOS app crashes, not working, errors
BORIS-D iOS app network issues
BORIS-D on iOS has black/white screen

BORIS-D Android App Issues and Solutions

BORIS-D has errors/crashing/not working
BORIS-D server network connectivity issues
BORIS-D has black screen

BORIS-D iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BORIS-D app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BORIS-D app crashes or not working on Iphone (iOS):

Close and restart the BORIS-D app on iPhone
Update BORIS-D app to the Latest Version for iOS
Uninstall and reinstall BORIS-D iPhone app
Update your iPhone to the latest iOS version

Fix BORIS-D on iPhone unable to connect to server/internet connection issues::

To resolve BORIS-D network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BORIS-D black/white screen (blank screen) on iPhone:

Follow the BORIS-D iOS app troubleshooting guide Here →

BORIS-D Android App Issues and Solutions

Fix BORIS-D not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BORIS-D app issues:

Force Stop the BORIS-D App
1. On android, goto "Settings" » click BORIS-D app. » click "Force Stop".

Update BORIS-D to the latest version on PlayStore

Clear BORIS-D App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BORIS-D app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BORIS-D.

Fix BORIS-D unable to contact server/ BORIS-D internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BORIS-D » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BORIS-D » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BORIS-D on android.

Solve BORIS-D black/white screens issue on Android:

Follow the BORIS-D android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Landesbetrieb Information und Technik Nordrhein-Westfalen (IT.NRW), developers of BORIS-D.

About this app

Amtliche Auskünfte über Bodenrichtwerte und weitere Daten der Gutachterausschüsse bleiben ausdrücklich den jeweiligen Landesportalen und den örtlich zuständigen Gutachterausschüssen vorbehalten! • Die App BORIS-D ist kostenfrei erhältlich. Die Anwendung wird zusätzlich zu den amtlichen Auskunftsportalen der Bundesländer betrieben und liefert erste allgemeine Informationen über den Grundstücksmarkt. Projektziel ist es, Bodenrichtwerte der Gutachterausschüsse für Grundstückswerte länderübergreifend einheitlich, webbasiert und leicht zugänglich für die breite Öffentlichkeit bereitzustellen. BORIS-D ist ein Gemeinschaftsprojekt mehrerer Bundesländer. Zusätzlich sind die in der App angebotenen Informationen kostenfrei. • Die App BORIS-D ist nur in deutscher Sprache verfügbar und über den Apple AppStore zu beziehen. • Die App ist kompatibel mit iPhone und iPad. Erfordert wird iOS 10. 0 oder neuer.