Contact Marcus Theatres Movie Tavern Support

Why would you remove the ability to at least see an icon (let alone, and better yet, click a link to the actual movie trailer) FROM MY LOCAL THEATER SELECTED PAGE?? Makes no sense. Why isn’t there an easily-found (if at all) option for the app to open directly to my “favorited” theater. The other initial pages don’t matter. Who does your user interface/user experience testing and validation?? Movie goers really don’t care about the full gamut of all the movies across the country at Marcus theaters (corporate arrogance) if they can’t see it at the theater they normally go to. Your brand is not that strong that most would go out of their way to find a Marcus Theater for the sake of it being Marcus...and the lack of thoughtfulness put into your app’s REGRESSION in CAPABILITY is just one example of its brand weakness. I don’t mean to be all negative, so Yay! for $5 Tuesdays. I’m appreciative of that. But it has nothing to do with the weakness of this app which is very vital to the Marcus brands very first impression to all of the movies goers who use it.

A movie app should make it easy to select the theater, see all of the show times, and select and buy tickets with or without rewards. WHY has this new app become worse? The last app was no prize, I was excited to get this new one, and then quickly let down. It’s difficult to see your rewards card balance, and also to access tickets which are both buried under your “profile”. Also, if I frequently visit the same theater, why doesn’t the app have the option to open up, by default for that theatre?? Instead, I have to go “Theaters”, then select my favorite, and then see a list of movies - all of which take a while to load. The app wastes a lot of screen space with pictures when you could have more intuitive icon links to get to the movie selection and purchase quickly. Selecting seats is also MUCH slower and hard to read. Please make it easier to see Movie “rewards balance” and to see “My Tickets” from the main screen!

You can’t just scroll and see showtimes. You have to click each individual movie poster to see the time that movie is playing. Remember the times, go back out to the main screen then select the next movie and remember those move times, and repeat for another movie. When negotiating as a family which movie everyone will agree to see this is tedious. You know the timeframe you have the family together or just when you are free. It’s much simpler and user friendly AND functional to be able to scan and see a list of multiple movies and times playing in one list. This way if my husband and I know we are free after 8pm we can scan the list looking for movies that start around then and make a decision on those movies vs clicking on movies we might be interested in only to find the first 3 we selected don’t work. You don’t become excited to go to movies when it’s your fourth movie choice option.