Contact AMC Theatres Support

by Anonmom

First time user of this app. Long time Flixster user. We also have a Stubs card. Upon trying to purchase tickets, received error message ‘Oops! Something went wrong...’ Selected the purchase button again and received the same warning. Then we were timed out and had to restart the purchase process from the beginning only to find our seats were no longer available -Because apparently the transaction did complete despite the error messages and zero confirmation that the transaction went thru.
I don’t like being forced to check my credit card account to make sure we weren’t charged twice because the app never confirmed the transaction! This is BASIC stuff!
Also, too many clicks to see what’s playing/times at a given venue. The initial screen giving information about the theater is more for the egos of AMC Executives - The customer wants to see the movie and times FIRST, not a corporate marketing spiel. We use these apps to save time, that point is lost on AMC.
Also, favorited 5 AMC theaters, but can’t seem to get a filtered list set as my default view showing only those theaters. I don’t need to know about a theater 10miles away, I just want to launch the app and see what’s playing at my favorites. I imagine that option exists but I can’t figure it out, or because of a bug the setting/option doesn’t work.
Appreciate they include run time and technical info for the theater/ presentation.

by Ru4real755

Every time we open the app to make a reservation, the date goes back to January 1 or else it jumps to a different theater. We also have other various issues as we are a married couple linked by entourage… one is with reward certificates. One of us has 2 and the other has 5 and yet, they jump back and forth and show under each other’s account. This is the same for bonus bucks that AMC has given out and we are often blocked from making our 3 reservation for the week once we both have seen 2 movies ( as if the system thinks we have seen more than 2 each). We both have iPhones with current software and the AMC app is updated on both as well… the issues we experience make no sense at all and started once we linked our accounts via the entourage feature. Trying to contact support is not an option if you need immediate support and I am a caregiver to a hospice patient so, I can’t sit and wait with a phone in my hand long term… We enjoy AMC but, don’t enjoy your app. I wish someone would take the time to investigate these issues as I am tired of having to drive to the theater to purchase tickets when the app should work…

by Soundman245

Until recently I gave this app 5 stars, but recently it has been glitchy as others have reported, not allowing purchases, and today I went to check on an order for a few days from now and it wasn’t there in the app, the tickets were not displayed. Worried that I had forgotten to place the order, I checked my credit card statement and found a charge, then checked my email for the ticket confirmation, but nothing showing in the app. After a chat session with customer support, i was told to bring a pro out of that email, and that the tickets would show up in the app after the movie showtime. after. I got the sense that the rep felt I was being stupid for not knowing this. Hopefully I will not have a problem. BUT: I kept checking, and discovered that this happened at least once previously, and that time, I just thought that I had forgotten to place the order, ordered again, only to discover after the showtime that there were two sets of tickets displayed, the ones I used and the ones I wasted. Now I’m out over $90. Reaching out to customer service to see if they will help, but since it is well after the showtime, I’m expecting them to say they cannot help me. Really annoying and wipes out any savings I’ve gotten from being an A-list member.

Moral: Don’t trust the app to track your purchases properly!