Contact HBO Max Support

by Hmmmmmm?????????

*Update* I was contacted by an HBO+ app developer to provide information regarding which streaming device I am using. However, the links I was given to provide a response direct me to inactive webpages…..so….I guess I will respond here. I’m using Roku and have confirmed that I am using the most current version. Despite current update, issues described below have not resolved.

The plus is that the content is pretty decent with new items being added weekly. The downside is that the app is so buggy you can’t stream anything! Slow to start, significant delays when navigating the Home Screen, slow to load lists…this app is beyond frustrating! Don’t even try to toggle between the different app features or fast forward/rewind a show or movie (if you’re lucky enough to get one to actually load). The app frequently crashes when trying to search or stream any content. I’ve been trying to stream content for several days now and the app crashes before the movie loads EVERY TIME!! I get so fed up that I end up moving on to a different streaming service. HBO announced an update 6 days ago that was supposed to resolve these issues but I have the most current version downloaded and still dealing with the same glitches. This app is an embarrassment to HBO and their app developers. There is no point in paying for a service I can’t use. Until I’m convinced the bugs are fixed, I’m cancelling my subscription.

by Krissyb77260514

I’ve been a subscriber of HBO for years and I love HBO. I love the overall content, but since the new HBO Max app has rolled out, it has been one of my worst streaming experiences ever. I am a subscriber to multiple media streaming services and none of them do what HBO Max does. I use Chromecast to stream and after about 15 minutes into a movie or show I’ll get the “circle of death” as I like to call it. The app is trying to buffer, but instead of doing it once or twice, it continues to buffer for about every five minutes after that until the movie or show is complete. At first I just thought maybe it was my Internet or Chromecast but it’s been doing this for weeks now. It is definitely a fault or bug within the app and it is by far one of the most frustrating things to experience as a customer. Every time an update comes out for the app, my phone automatically pushes the update through and the non-stop buffering still continues to happen. I have no idea what to do but I know for a fact, if it continues to keep happening, I’m going to no longer be an HBO subscriber because it’s just not worth the frustration. With all the technology experts out there and all the money/resources that Warner has, I’m really surprised that this bug has not been resolved. I’ve read through other app reviews and it seems like I’m not the only person that’s experiencing this. Please fix this so you don’t lose anymore loyal customers.

by Rinadee

I really thought that with the amount of money hbo has made with their top notch programming, that their app developers would also be top notch. I was wildly disappointed. I really hate to say this but this must be the worst streaming app I have ever used! So glitchy to the point that I sometimes give up watching on the platform because I’m annoyed of how long it takes to load. And forget about trying to fast forward or rewind. Not only is it slower than MOLASSES on my tv, but on my iPad, it will just continue to rewind/fast forward unless you touch another part of the screen. You should be able to double tap the screen and ff/r. How isn’t that an option? The other day, I tried casting from my iPad to my tv and the audio would only play every other half second. Like what???? Also, why does my brand new tv not have an hbo max app, but my tv that is 4 YEARS older have it? And the only way for me to use the app is through my shield device AND THE APP DOESNT EVEN LOAD. Like I’m truly just baffled. I really really really love the content but the app just makes me hate watching the shows because I get so frustrated trying to operate it. Please fix!

P.S. just discovered that watching hbo on my nvidia shield is even worse than on any other platform. Sound is only heard every other half second. Nvidia has even tried contacting hbo with no luck!!! I really can’t fathom the multitude of problems with a streaming service!!