Contact FXNOW Support

by Jonathan Nickel

Whenever I try to watch the Simpsons on this app, the tv show is locked in portrait mode about half the time. Even when I turn my phone to watch it in landscape mode, it won't turn. (Lock orientation is off in my settings as well). Also pressing the pause button doesn't always work. About half the time the pause button doesn't work. Also when I try to fast forward through the show, the scrubbing bar that shows my progress in the show goes away after 3 seconds. So when ever I am fast forwarding, I only get 3 seconds to find where I left off at. If I don't get there in time, I have to stop, wait for it to load and most likely watch a minute of ads. Lastly when I tap the screen while watching the Simpsons to bring up the pause button/ progress bar in the show, I should be able to tap to put it away. I dont want to have to wait 5 seconds for the menu to go away. Pausing/fast forwarding feature needs a revamp. Please fix. Most importantly, fix the rotation of the show. I shouldn't have to open and close the app 10 times hoping that it fixes itself.

Something on the side(not so important) I don't care that there is commentary for the Simpsons episodes. Please put a check box in the message that says "do not show again". It is really annoying to have to close out of it each time when I will never use it.

by FireworksOverTheFreeway

The FX Now app used to be my go-to app on Apple TV, primarily to watch The Simpsons. With the latest update, while the app looks sleek and very “Internet 3.0,” The Simpsons World section has been rendered unusable. I can no longer watch episodes in original 4:3 ratio, nor can I choose to listen to audio commentary without leaving an episode I’m watching and going back into the Extras menu; and scrolling through various different “themed” episode blocks as well as single episodes is cumbersome and generally slow.
The BIGGEST misstep of this update is that the developers have completely gotten rid of Simpsons TV, which was the single best feature of FX Now app ver 1.1. I used to be able to just throw on a Simpsons TV channel and just watch for hours, now I have to press the random episode button (which is not great considering the amount of episodes) or watch the aforementioned themed episode blocks which do not auto play to the next episode when one is finished. The app itself works *okay*, it’s just the complete stripping of all that made the app actually good is what makes it difficult to use. I have resorted to just using the Simpsons World website through my internet browser to watch episodes now.

by CMH36526

I’ve been dealing with FXNOW support for almost a year. Strangely enough, the time this all began was when FxPlus arrived. I’m already paying my cable provider to watch this channel. My gut feeling is that Fx is trying to scam us by making us pay AGAIN for FxPlus so we can see an episode we might have missed. I keep getting “Parental Control” errors telling me to check settings. I HAVE NO PARENTAL CONTROLS SET! I have full rights on the app AND with my cable service provider. I’m suggest that all of you who are having this problem contact your attorney general and lodge a complaint, along with the FCC, to let them know the we consumers are being ripped off by trying to double charge us. I’ve read reviews that much the same is happening with the AMC app, so if you’re trying to catch up on an episode of Killing Eve, it won’t allow it. We’re not only being ripped off by our cable providers, but now individual stations are trying to rip us off also. I’ve tried every troubleshooting step provided by the developer, and the last thing they did was cut me off with the statement, “this is a problem our Developers are attempting to solve.” Give me a break! At least be honest with us.