Contact Plex Support

by Tetsukozi

This app can be great when it works and when they aren’t removing features that have been there for years. Several versions have seen end of life support with many bugs still remaining. You used to be able to swipe left or right between songs when listening and now you have to hit an actual button to skip a song, why remove a feature that wasn’t broken? I have a lifetime subscription and the developers are an absolute joke. Literally each new update breaks something else and their support structure is nonexistent. Smart playlists are broken when locally synced to devices and have been for awhile. Alternate artwork that has been changed and locked can revert back automatically even when locked just by playing that content. Forum mods say this won’t happen and yet it does bringing me back to their terrible support structure. It’s time consuming to deal with the many bugs that exist and continue to show up with each release. There are problems that were reported by multiple people in 2015 for example and the issue remains, five years later. I bought a lifetime subscription and wish it had the support it deserves because it definitely doesn’t.

by Frogrates

No other program for any computer of any kind has more than 1% of the bugs afflicting Plex. I was a premium user for one month and one month only; though it was only $5, I resent it deeply. I joined the premium in order to transfer files; I tried to transfer a file; three days later, it was not yet 50% transferred, so I canceled and transferred it via OneDrive; it took 27 seconds. This is ALL due to the Plex developers’ monumental stupidity, changing the files’ formats rather than just making their software read multiple formats. Those who praise Plex have failed a rudimentary intelligence test; you could upload your files and play them in VLC or similar software in less than 1% of the time, with less than 1% of the hassle.

In addition, there’s the insane fact that the apps have no button to update a library. Add a video, wait six hours (if you’re lucky), and it will appear in your library. You cannot manually do this. MANY people have complained about this design flaw on Plex’s forums; official responses have LIED and claimed that no one has raised the issue previously, when in fact there are a dozen threads stretching back years.

All in all, if you’re using Plex, stop and find a better program, which is ALL OF THEM.

by DDindy

Show titles don't load most of the time, rarely plays from guide for streaming, have to delete cache AND data just to get it to barely function, support forum full of extremely poor assistance, WON'T EVER LET ME LOGIN, 3 Months now, won't let me view anything without asking me to login, so WHY WOULD YOU BOTHER WITH THIS APP. So many other issues. Playback poor, freezing, screen locks up, etc. AND THEY WANT USERS TODO ALL THE DEBUGGING AND LOG IT ON THE FORUM. ( Instead of just enjoying a show like you want!!! You don't pay us!!! )Sounds like you need to chuck it and start over, but you can get almost if not every channel they offer on another app that works flawlessly EVERY TIME? YOU WOULDN'T! Don't bother. Doesn't work on smart TVs, doesn't let you log in, NO REAL CUSTOMER SUPPORT, no new shows or movies. Basically just another attempt to capitalize on the free tv market. Had you just had customer support this junk app might have been working properly after several months. Again, just don't bother with this app, plenty more working apps that have the same shows. Update;. Broken even more now. Just a CRAPAPP