Contact Cinemark Theatres

Contact Cinemark Theatres Support

Published by on 2024-01-03

About: Introducing the updated Cinemark Theatres app. Enjoy easy access to showtimes,
movie tickets & info, and the Cinemark Movie Rewards program! With the Cinemark
app you can: • Get tickets in advance • Reserve your seats • Access your
Cinemark Movie Rewards account • Browse your favorite theatres • View your
Gift Card balance • View ticket purchase history Cinemark Theatres offer
additional amenities at select movie.

How to Contact Cinemark Theatres Customer Service/Support

Cinemark Theatres Contact Information

Listed below are our top recommendations on how to get in contact with Cinemark Theatres. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Cinemark Theatres. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Cinemark USA

100% Contact Match

Developer: Cinemark USA, Inc.

E-Mail: [email protected]

Website: Visit Cinemark Theatres Website

60% Contact Match

Developer: SunDevs

E-Mail: [email protected]

Website: Visit SunDevs Website

More Matches

Get Pricing Info for Cinemark USA
Contact Cinemark USA! Or Contact Support
Need help using Cinemark USA? Try their Help Center now!
Cinemark USA in the News!

Social Support and Contacts

Cinemark USA on Facebook!
Cinemark USA on Twitter!
Cinemark USA on LinkedIn!

Reported Issues: 3 Comments

4.9 out of 5

By CollinHunt

Stay Away!

I was excited to download this app. We go to 1 of 3 CineMark theaters in our area at least 3 times a month. Plus we’d just gotten a $100 CineMark gift card. So I thought it would be easier to just use the CineMark app versus Fandango. I tried to purchase 4 tickets through the app and the transaction never completed on my end. I never received a confirmation and my app doesn’t show any transactions in my purchase history, but the amount was deducted from the gift card. I called guest services and Jason was able to see a completed transaction on his end. I told him I never got confirmation and if I would’ve gotten tickets, I would not have purchased the tickets through Fandango for another theater. He sounded perturbed, but he said he would refund the price of the tickets. I went back in to check my gift card balance, and instead of a refund, an additional $14 was deducted from the card. I guess I’ll be using Fandango from now on. I hate that $78 of our friends’ money was wasted and I’m glad I didn’t save my credit or bank card in my profile.

By Tykai56

Support is lacking when help requested

Contacted this developer due to not being able to access the app after I had changed iPhones. The app appears stuck in a login loop, and just shows “something went wrong, try again” when attempting to refresh and log in. Provided all the info that was requested, to include screenshots of the app version, the error messages, and device info (make/model/iOS), and haven’t received any reply, after inquiring a few times. I deleted and reinstalled the app, along with installing a fresh iOS on said device, without resolution, which is why I reached out for assistance. No point in an account if I am not able to access it. I still see the same errors after updating to the current version, and app developer support has ghosted me, as I have sent two emails requesting updates over the last 72 hours with zero response. You lost a customer here.

By Gaspatchosoup

Password reset

As an update been well over 24 hours and still have yet to receive a single email. Who sending automated emails was so hard. So have tried 3 times to get password reset email but can’t seem to get it. I don’t know how hard it is or what exactly goes into getting those emails out. So tried twice on the email I know is the right one the first try it’s been about half the day the second try on the right email has been about 5 mins. I even tried on an email I know is not my right email but wanted to see if I would get an email there as well but didn’t. I have checked my emails and even spam and nothing. Stuff like this that seems like an easy thing is making it real easy to never be a premium member again like I was when the program first rolled out. If this is how easy tasks are handled I don’t want to know what a difficult task is handled like.

Have a Problem with Cinemark Theatres? Report Issue

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Why should I report an Issue with Cinemark Theatres?

  1. Pulling issues faced by users like you is a good way to draw attention of Cinemark Theatres to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Cinemark Theatres customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cinemark Theatres.

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