KVB-App Status

Last Updated on 2024-09-06 by Kölner Verkehrs-Betriebe AG

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⚠️ Most reported problems ⚠️

33.3%

Connection

23.8%

Not working

23.8%

Crashes

14.3%

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Common KVB-App Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve KVB-App network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the KVB-App App
1. On android, goto Settings » KVB-App » click [Force Stop]

Clear KVB-App App Cache and Data:
1. On android, goto Settings » Apps » KVB-App » Storage » click [Clear Data] option. This clears both data and cache.
2. restart KVB-App.

On android, goto Settings » Apps or Manage Apps tab.
Click KVB-App » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto KVB-App » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch KVB-App

E-Mail: handyticket@kvb.koeln

Website: 🌍 Visit KVB-App Website

Privacy Policy: https://www.kvb.koeln/unternehmen/datenschutz/index.html

Developer: Kölner Verkehrs-Betriebe AG

Feb 12, 2025, 10:54 AM
a user from Cologne, Germany reported problems with KVB-App : Not working
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