eKesco app not working? crashes or has problems?

eKesco Status

Last Updated on 2023-07-05 by Calik Holding A.S.

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Common eKesco Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot eKesco app on iOS and Android devices. Solve all eKesco app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

eKesco iPhone Issues and Solutions

eKesco iOS app crashes, not working, errors
eKesco iOS app network issues
eKesco on iOS has black/white screen

eKesco Android App Issues and Solutions

eKesco has errors/crashing/not working
eKesco server network connectivity issues
eKesco has black screen

eKesco iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever eKesco app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix eKesco app crashes or not working on Iphone (iOS):

Close and restart the eKesco app on iPhone
Update eKesco app to the Latest Version for iOS
Uninstall and reinstall eKesco iPhone app
Update your iPhone to the latest iOS version

Fix eKesco on iPhone unable to connect to server/internet connection issues::

To resolve eKesco network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix eKesco black/white screen (blank screen) on iPhone:

Follow the eKesco iOS app troubleshooting guide Here →

eKesco Android App Issues and Solutions

Fix eKesco not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent eKesco app issues:

Force Stop the eKesco App
1. On android, goto "Settings" » click eKesco app. » click "Force Stop".

Update eKesco to the latest version on PlayStore

Clear eKesco App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "eKesco app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch eKesco.

Fix eKesco unable to contact server/ eKesco internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click eKesco » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got eKesco » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch eKesco on android.

Solve eKesco black/white screens issue on Android:

Follow the eKesco android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Calik Holding A.S., developers of eKesco.

About this app

this app - Fatura Online allows you to access your meters, view bills, transactions, pay your bills online, calculate energy consumption etc.