Attain by Aetna Reviews

Attain by Aetna Reviews

Published by on 2023-11-01

🏷️ About: The Attain by Aetna® app is a health and wellness app that rewards users for healthy actions. It combines your health history with Apple Watch® activity to offer personalized goals, achievable actions, and rewards. The app helps you earn rewards for hitting daily active calorie goals, get reminders for important healthy actions, get tips to sleep better, improve nutrition and increase mindfulness, build healthy habits through challenges and daily activity, and get support for serious health moments.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
40.3%

👿🤬😠 Negative experience
30.1%

🙄💅🫥 Neutral
29.6%

~ from Justuseapp.com NLP analysis of 33,967 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Offered by early insurance and incentive to get moving

- Able to complete daily actions and earn points even while there are some weeks I haven’t met goals due to illness

- Goals are set for you and are totally attainable

- New update that would allow for a day of rest



Read 42 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

Update Failure

2022-05-21

I was so excited for the new update that would allow for a day of rest. I updated on a Monday & it said it would reformat the following week. Since then (3 weeks later) the weekly workout activity goal is missing. This is how you know how many days are needed to workout to get the bonus points. It’s just blank. Which means even if i worked out all 7 days I wouldn’t get the points b/c it’s not registering the workouts. So far I’m out 6,000 points and who knows if it’ll get fixed b/c according to my Customer Service call, apparently I’m the only one having this problem. I was told I would get a call back in 48 hours... it’s been a week. I’ve sent emails...no replies. But of course the part of Attain that charges you for the month, making sure to take the 8,000 points required even if you aren’t able to earn them, is working fine. So frustrating.

I am now on week 5 of no weekly activity goal. Which means I’m out 10,000 points now. I never got a call back from the rep that said she’d call me back. I called customer service again this week & another rep told me there was no record of my emails or previous phone calls!!! And I asked her to manually give me the points (which the follow up to reviews on here ALWAYS alleges they will do)and have not received any of them. I am so frustrated. It used to be the 7 day workout week that annoyed me, now that that’s resolved I can’t even get points for any workouts!

More of a review of program

2022-06-22

Make your goal? The next week it will Jack your days up... and keep doing this until you have to meet your calorie burn 7 days a week, with no rest days. Eventually, if you can’t sustain the 7 days, you get no points for meeting goals. Which means, for me, for example, I will not ever get my watch paid for just by activity alone unless I’m a robot! The other activities are small points and barely contribute toward meaningful pay down of the cost of the watch. So what do you do? Miss a month of goals so you can get it back down to 3x a week that you can manage, knowing that once you do, the cycle starts all over again. In short, this program doesn’t motivate me. It frustrates and makes me feel worse because the goals eventually get unreasonable. It asks for 500 calories of burn for me and on a good day, I can get 300. For me to get all 500 it would be an hour and a half on the bike every single day. This program actually sets you up to fail by being too rigid in the expectations. 4 days a week is reasonable. 7 days of hard exercise a week for 2,000 points, $2 toward the watch, is a lot to ask. So only do this if you are OK with them singing your credit card each month for the watch payment. Don’t think you will actually be able to earn the watch payment every month as advertised, because you won’t. They don’t tell you at sign up how they lure you in and then change the expectations on you. Caveat emptor.

I updated app and now I lost my $60 in credit!!!!!

2022-07-23

I have been using Attain for about a year, and I have currently accumulated 60k points ($60). I tried to cash out my points for a gift card tonight, but it wasn’t working. So I updated Attain thinking that would help. WRONG! It now says I’m ineligible for the program and I have no way to get my gift cards. I’m so angry!!!! I worked really hard to accumulate those points. Now I wish I had never wasted my time on this program!!!!!

Update: I called the main number and they said they saw I had points, but didn’t cash them out and transferred me to someone about my eligibility. She was super confused about why I was calling her. Her connection was awful and she told me to call back and gave me “her” number, then hung up on me. Her number was just the main number with the long wait to talk to a random person. That whole thing took 30 minutes.

2nd update: I called the main number. I was transferred 6 times (yes SIX TIMES) and no one could help me. I kept repeating my story and they said “I can’t help you, but this department can,” then would transfer me and I would repeat my story. The last person started talking, then their phone line cut out and they HUNG UP on me. After spending 55 minutes with NO resolution. I’m beyond angry and frustrated. What a complete waste of my time!!!! Someone send me a direct number of someone who can actually help me!!

The other reviews are accurate

2022-08-24

I got Attain because it was a part of my insurance plan’s wellness benefits. Previously when I had Humana, they had a great wellness incentive program and I was hopeful this would be the same. It was ok at first, but has gotten progressively more frustrating and less motivating. It’s always a mystery if you’ll get your points for the healthy actions. The most recent one I had was to track any workout from the workout app for more than 30 minutes. I never got those points despite doing this all three days it was an option. You are also expected to hit your move goal seven days a week. If you’re training for something like a half marathon, this is not very realistic, as you are supposed to take rest days. And the points you get for doing a day’s worth is so minimal that it isn’t motivating to do it if you can’t get the weekly bonus. The Humana program made it worthwhile to hit your movement goal daily, and it was very motivating.

It seems clear that this was something they felt they “had” to do but that they have no real interest in actually paying out any incentives. If they did, it was be structured differently and would be more motivating. I’m just glad I bought my own Apple Watch and am not trying to earn it through this!

One size feed all problem.

2022-09-25

I’m a 55 years old man who played sports a good part of his life. I have old injuries, bad knees and ankles, among other. I like to stay active, but I can’t force my body beyond my limits. I bought the Apple Watch, not because I’m a teenager dreaming with one, but as a motivational tool to help me exercise 3 times a week without having to incur in any additional expense (paying my watch with points earned through exercising). Now my goals have gone from 3 days to 6 days of exercise per week!!! which is hurting my knees badly. I wrote to this app and they suggest for me to go to the dr
To get a report of my injuries. So I should spend money, time, and the risk of getting a virus at my dr’s to justify exercising 3 times a week which is what most physicians recommend for people my age even without any injury.....I offer to return the watch and get my money back, but I’m still waiting on any resolution. So be careful those who think this is a personalized plan, it is not, and then you might be stock with payment for several year (for as little as those payments may be)....

Needs Work

2022-10-26

I’ve had Attain for about 4 months now and have managed to get around $25 in points. It would have been way more if I didn’t get my goal put at 7 days a week. I am pretty active and can usually hit my calorie goal for the day just going to class and work but 7 days a week is absurd. I quit using Attain for awhile because I was tired of trying to hit that crazy goal and always failing. Also discouraged by the fact that you get the same amount of points for completing 3 days/ week goal as you do a 7 days/ week goal. Additionally I get so frustrated because my app will log me out at random times. I will have a really good week and go to check Attain and it had logged me out at the end of last week. I don’t have time to check Attain every day and make sure it is still logged in. I understand it may be a safety concern to let you stay logged in but that is also a necessity of Attain (to see your activity 24/7). So I’ve definitely missed out on a lot of points because of this. Not to mention that it won’t let you save your info and log in with your face which would make the situation a little easier. I had high hopes but have ended up very disappointed. I am also discouraged seeing all of the reviews from the past saying the same thing as mine. Please listen to us and improve Attain . Or stop marketing it as something that is this app-able.

Ok App

2022-11-27

I got Attain because I do stay pretty active. But hate that they set you to a mandatory 7 day goal. It’s actually stressing me out more that helping me out. Once my watch is paid off I don’t know if I’ll keep Attain . I do understand that it would be pure profit afterwards for staying active but it’s really just that annoying to be held to a 7 day goal. Yes it’s supposed to encourage you but once you get 7 days it’s extremely difficult to get it lowered. What i had to do was just not wear the watch till it dropped. I think I may just do that to cheat the system. Max I think it should be 6 day with the 7th as an extra reward. You should get a day to relax and let your body recover from the week. Anyway I’m just so annoyed with it I just click on the healthy actions and not read them anymore. It’s not like they earn you much, although they do earn you more than actually going out for a run. So why actually exercise. Attain needs to redo their point system, don’t really think it’s helping.

Ok system, still a good deal!

2022-12-28

I’ve been using Attain for a year now. Like others my weekly goal goes up if I hit it until I have to make it all 7 days. The goal is not particularly hard to reach- I don’t even have to get a workout to get it. As long as I’m not a couch potato I’m good. But every now and then I need a couch potato day. Or I’m sick, forget to wear my watch, need to charge it, or can’t wear it because I’m doing something (like painting). One day missed, and my entire week is shot- thus losing motivation and at times giving me an excuse to be lazy the rest of the week. If I miss my weekly goal 2 weeks in a row, my weekly goal goes back down...until I reach it again. So at this point I’m usually only getting my weekly goal 2 out 4 weeks in a month. I almost always miss it one day a week.

A year in, I still haven’t paid a dollar for my watch. I had enough accumulated points with the extra actions to cover my missed weeks. I’ll probably have to start paying in the next month or so. $8 a month isn’t a bad deal for an Apple Watch- realistically it’ll be more like $4 a month for a year. 🤷‍♀️ So it’s a flawed system, but still a good deal. But if their point was to motivate....the system needs to be reworked a little.

Customer Service

2023-01-29

I can tell that This program is intended on helping people through their wellness journey. It’s great Intention to motivate people to get up and move.
I love the benefit of getting an Apple Watch in return for the wellness maintenance.
The only downfall I have is when your watch battery dies, or if you forget to wear it, then the points doesn’t get counted. Then you have to jump through hoops to prove to the customer service (very rude and unprofessional) that you completed your goal. Wish there was an easier way to enter your points in if you had a situation where the watch didn’t connect. The reps work according to different standards of customer service than what I am used to and it causes so much frustration that sometimes I will just bypass the wanting to call and get it resolved. The contact is portion of Attain doesn’t get monitored. I am still awaiting an email response from a year ago.
I do love the program and it’s Intentions however the management of Attain and it’s employees could use a lot of customer service training. I get it that the times are hard but there is no excuse for u professional customer service.

Not realistic

2023-03-02

this app sets your activity goal based on weight and height. I don’t believe age is factored in. I’m almost 67 and work out at the gym 3 times a week doing strength training for an hour minimum. Each workout begins with 15 mins on the rowing machine. Another day is spent on the spin bike. Pretty active for my age but it also means I need rest days in between my workouts. this app wants me to achieve my move goal 7 days a week. It’s not reasonable nor is it physically good for my body. Instead of Attain /watch being an inspiration to move it has become a source of frustration. I burn a weeks worth of calories in 4 days but get nothing towards the purchase of my watch because I didn’t do it for 6 or 7 days. Flawed program.

Update: I’ve been using Attain for almost 18 months. Not sure what’s going on but I’m having trouble getting my daily activities for extra credit to track. Some days it does, other days not. I have to contact this app customer service and provide a screenshot because God forbid they should believe me. Once my watch is paid for through the program I’m done with Attain.

Attain: growth encouraged

2023-03-31

I’m gonna have to disagree with the other reviews for the most part. I’ve had Attain for a little over half a year and been keeping up off and on, not as much as I should... but working on it!
The activity goal starts at 3 days and moves up. My current daily goal is 600, I believe because that is what my watch is set to. If I do any exercise that day, including a chill 30 minute walk, I’m fairly likely to hit that goal. I am currently training for a half marathon and most days are easy to hit. Off days are more of a challenge, but I appreciate the goal of some movement, as I don’t take rest days to mean non-existent movement.
That said, there are a couple bugs with points though they are typically uploaded later to compensate. They have daily information/goals to try which add some flavor to with mental, physical, social, and spiritual health. Was very impressed by these.
I earned a $50 gift card to this point, and I think that is fair, considering I’m being paid for being healthy. Thanks for the motivation and half off Nike shoes, guys!!

Okay App

2023-05-02

I have been using Attain for at least 2 years. I agree with many others that the 7 day a week activity expectation was too much and a definite motivation killer when you missed a day, especially early in the week and knew no matter what you did the rest of the week you weren’t getting your weekly points. It made it easy to be lazy! With the change to 6 days a week I am definitely happier and most of the time hit 7 anyway. There are still a few things I think they need to look at doing that would make Attain better. I would like to see statistics as to how I compare to others in my age group. I would also like to see Attain designed for a walking pace that would make adjustments for elevation differences. I find it frustrating to look and see my “trend” showing a 19 and 20 minute mile when I am constantly dealing with the mountains and hills in my area and not walking flat streets. Maybe I should be logging that cardio under hiking instead of an outdoor walk, I don’t know. All in all I think Attain does what it’s designed to do which is to keep you looking for ways to improve your health (I personally detest the “breathing” and “flexibility” challenges so being forced to do those weeks activities to get my points becomes a matter of my personal pride and keeps me on task). I also enjoy the periodic reward of a gift card when you have enough points. It’s not a lot but every little bit helps, right?

Working out by someone else’s rules

2023-06-02

Overall, Attain does what it advertises it to do. Encourage people to become more active by providing a set goal and rewarding them for attaining that goal. Attain provides the set goal of meeting the required caloric burn for a set period of time as well as some bonus points if you complete the daily challenge of the week by doing specific activities like breathing exercises, walking more than a certain amount of steps or miles a day. It has changed the way I approach how to be more active on a daily basis over the past year. The only two issues that I think about 1)the logout issue continues to persist forcing me to check daily to avoid being logged out. The developer is correct that if you are logged out, as long as you login again with 90 days, you can recover your activity but it still seems weird that this is needed. 2) the bulk of points are designed and are achieved by meeting the weekly caloric goal by exercising “x” amount of days which steadily increase until it asks you to achieve the goal about 6 days a week. So Attain works if you are just trying to meet your calorie burn goal, create more active lifestyle and potentially get a free watch, but in terms of fitness, Attain does little to help with actual weight loss.

Motivation?

2023-07-04

Overall I am happy with Attain and am happy to be able to “work off” the payment for an Apple Watch. But like others I have a problem with when you get to 7 days required for the weekly bonus.

This isn’t like training for a marathon, the requirements aren’t so strenuous that you need a day of rest. The goals seem pretty much like push yourself a little more than usual and you’ll meet your goal. So I’m not going to complain about the 7 days as a whole. But, as a source of motivation, I think it’s bad. If you miss one day, that’s it. Your week is shot, and you will pretty much have to pay something for the watch that month. There is no margin of error and it is not possible to make up the 2000 points for that week by any other means other than paying the $2 for that missed weekly bonus.

And again, the $2 isn’t the end of the world either. I just don’t think that is effective in motivation. To me, it feels more punitive if you don’t hit your goal. If it was maybe changed to a weekly average or something, you would have the motivation to work more to make up that difference. As of now, if you have a work trip or something and are unable to do much on Monday, then there is no motivation to do anything for the rest of that week, because you cannot make it up.

High daily calorie burn starting out

2023-08-04

I just received this watch deal through my place of work. Only having it for one day, the calories needed to burn to reach your daily goal seems a bit high. Having primarily a sit down job, I know it will be quite the challenge to burn 520 calories in a day. But, this is for the whole day you just have to remember to wear it. But, isn’t that what it’s all about-challenge?😊
I love looking at the activities and earning those points as there will be times when those extra points are needed to go towards the monthly goal. Having the ability to roll forward some unused points is nice option to have. I am not sure I will be able to do that too often but having started off with 2 months of points allowance and earning the activity points will help with that. Or there are always those gift cards you can purchase with those earned points.

I do think that it would be nice to be able to incorporate a food option with Attain so that you can track your food intake. Food is a big component in a healthy lifestyle so to be able to see that all in one place would be a great addition.

Ok if could set realistic daily goals and purchase watch through app.

2023-09-05

Started to use Attain as was offered by my early insurance and incentive to get moving. I tried to order the watch and was never able to, would take me to start of app. After several attempts to order Apple Watch and not able to as app kept freezing, in order to get app to work had to click on have my own watch. Needless to say had to purchase a watch and cost of paying up front to get so to work wish I could have gotten through app and pay monthly. I called customer service to inform of what happened and they advised they would eventually offer purchase of watch to those who couldn’t purchase due to app issues, this was a year ago and still nothing. Liked the idea of paying monthly and use points to pay for watch monthly but that didn’t happen for me. Would still like to get watch through app as watch I purchased is not working well.

Goals of hitting 750 daily points is somewhat attainable if you are very active. Even working in a shipping and receiving area I don’t reach my daily goal unless I track other work out from moving packages and walking around to deliver packages as nonstop for 30-45 mins. Goes from 3 times a week to 7 days to achieve daily goal. Watch is set to 600 as daily goal, most days I reach this but app has me at 750 and don’t reach this goal so much. Wish there was a way to change this to a more realistic goal.

A great app to keep you healthy!

2023-10-07

I started using this app almost 2 years ago when it was suggested through Aetna, my health care provider. I’ve enjoyed the benefit of having an Apple Watch that I am able to pay for by being active. Any points above the ‘cost’ of the watch, you use to purchase gift cards so I’m basically being paid for being healthy.
The this app app sets daily goals based on your activity level and although challenging, they have been attainable. There are also activities or daily challenges that help you stay healthy and earn additional points.

I have had very few questions for the support team but they have responded quickly and resolved.
This is a great app if you need a little motivation to stay on track as it makes you want to close your ring and earn those points!!

Realistic goals for me!

2023-11-07

I am able to complete daily actions and earn points even while there are some weeks I haven’t met goals due to illness. I haven’t experienced the issues many have had, yes goals were increased but even then did not require me to work out every single day, but as long as I am semi-active most of the day (I.e. getting up from my desk and walking around on my break), I am still able to make my goals. I Love Attain! I have had since January, “payments” for my watch started in February, I haven’t had to make a payment yet- and if I took the next month “off” I’d still have enough points to cover 2 months of payments. I love it! It’s motivating without feeling unreachable. Today I actually got a notification that they’ve adjusted calorie goals for members- mine actually went down, which is good for my points, as this new goal will be easy- but I am a little disappointed because my previous goal requires that I stay conscious of my movement and I had to put in at least a little effort every day to stay focused on it. Hopefully they’ll use current activity to gradually increase goals. Overall I’m very happy!

A year later and LOVE it!!

2023-12-09

I have been using Attain for a little over a year now it’s so great!! The goals are set for you and are totally attainable. The daily goal set for me is 450- 6 days a week and there has only been 1 week that I did not reach my goal. I have my personal daily goal set to 620 so the this app goal is not difficult at all. On rest days I usually only get to 350 so this app motivates me to at least get a walk or yoga workout in to reach my goal. It’s great motivation to move your body!!! In my opinion everyone could benefit from this program. I ask all my friends if they have Aetna so I can recommend this program. I was skeptical before I signed up because of the reviews from people saying their goal was unattainable- bottom line, they aren’t moving their bodies enough. This is totally doable! I also like the challenges they have to earn more points- I have earned $100 in gift cards so far. I am in the best shape of my life at 35 after having 3 kids, thank you Apple and Aetna!!!!!!

I wanted an Apple Watch

2024-01-09

I wanted an Apple Watch because it worked better for the walking challenge we did at work plus I have an iPhone. But I didn’t want to pay $300 for a smart watch when I already had one. But I was getting ready to cave then a co-worker told me about Attain and the deal with the watch. It has helped me get back into a healthier lifestyle even motivated me to sign back up for the gym and my kids are enjoying the walks we take so it’s helping us enjoy family time together too! And they are very understanding I emailed them a few days ago because I hurt my ankle and the walking actions were going to be impossible and they made accommodations for me to take the time I need to recover. I’m so happy my co-worker told me about Attain and I even brought it up in one of our staff meetings because I knew a lot of my other co-workers were on the verge of purchasing their own watches as well

Can’t even get past ordering the watch

2024-11-22

Update: I finally got my watch after initially having problems.

I’m week 3-4 I believe and it’s doing exactly what it says it does. I really like it a lot and it is motivating me. It has not yet increased my goals like most reviews are saying. If it increases my goals unrealistically I will re-rate. For now so far so good.

Update 2: right after I updated Attain and wrote the positive review it increases my goal to 4 times a week. I will leave 4 stars for now but if it increases my goal again to 5 times a week I will likely stop using. And rate much lower. It’s supposed to be to motivate, not burn you out.

Update 3: I’m now a month in and my goals went to 6 times a week. I will no longer be using Attain . It’s a shame. It was actually motivating me and working well. Unreal after all the complaints they wouldn’t fix this problem. 1 star and waste of money. It’s obvious the entire thing is a scam to make it look like they care, but actually have zero interest in paying your incentives for more than a month or so. I wish I would have listened to the reviews and not have them the benefit of doubt.

Update 4: I’m not even 2 months in and my workout goal is 7 times a week. No workout program goes 365 days a year with no breaks. I would rate this 0 stars if I could. Don’t fall into the trap.

Unrealistic goals

2024-11-22

Edit: please stop saying “look out for changes”. Just lower the activity goals for people. Seriously. Make them never be 7 days a week. It’s that simple. Stop feeding us BS about “changes coming up”. Nothing is coming. Most of the reviews agree that the goals are unattainable. This is a giant scam. I hope nobody actually tries to get a watch through this (I’m so glad I didn’t!). I think we should all start filing with the attorney generals of our states (consumer protection division) and the FTC. This is deceptive and low.

I work out every day, I’m healthy and pretty active. Leave it to this app to penalize me by setting a calorie burn that’s higher than my Apple Watch suggests and making the goal to hit that EVERY DAY OF THE WEEK. Um what? Perfectionism is not the answer here, people. It’s unrealistic to expect me to hit the goal every single day of the week. Rest days are a thing. I’m at a healthy weight and am more active than most people, yet I can’t hit these goals.

App needs work / common sense check

2024-11-22

Overall, this program seemed like a pretty good way to get people interested in being healthier. I don’t really share a lot of the concerns on here about sharing my data. My main issue with Attain is their algorithm which adds a day to your required calorie completion whenever you have a successful week. Basically after a few weeks you’ll be expected to hit the 600 calorie goal 7x a week or you won’t get the weeks point bonus (which is the only way to actually pay off the watch using points.) It’s not sustainable. Rest days are part of any sensible workout plan. When I contacted support they sent me a form letter detailing how the algorithm works without actually addressing the issue at all. On top of that, every week I’ve had to email support (since starting about 2.5 months ago) to get credited for completing my daily goals because Attain seems to mysterious drop days when it resets at night (even though the circles are filled and the Apple health app has my active kcal way over 600 for every day of the week.)

TL;DR
It’s ok for a little motivation to workout every day, though It’s very unlikely that you’ll be able to get the points to get the watch for free.

(update) Adjusting the star rating again for their ongoing refusal to address any of the major issues with Attain .

From inspiration to desperation

2024-11-22

The concept of Attain is great. And in the beginning, it was very motivating. The goals were attainable. And frankly, a little too easy. So I get when it went from 3 days to 4 days. That made me work a little harder, but ok...that’s how we get better. Then it moved to 5 days. And by stretching it a little, yes, that was doable. Once you hit 6 days...you start to realize you can’t do it based in the way the metrics work.

I train for marathons, and switch to bike every other day. The bike doesn’t tabulate the same as the watch (via Peloton), so I miss out in a majority of the active calories I’m actually burning. So instead of getting rewarded for working hard, I feel the user gets penalized for working hard. Eventually not tabulating for a month will lower it back down to manageable, but what’s the point then?

Great app, not so great execution

2024-11-22

Before I downloaded Attain and began, I read several of the reviews to see how it worked. Even after the mostly negative reviews I decided to give it a shot seeing as I’m pretty active I didn’t see it being an issue hitting the weekly goals. We run 5k/10k’s, OCR races as well as do Crossfit 4/5 days a week consistently. That being said even the most active fit person needs a rest day every once in a while so it’s actually counterproductive to be forced to meet the goals 7 days a week or miss the goals. The $2 per week if you don’t meet them won’t break the bank but it’s just how quickly it jumps up to the higher number of days to meet the weekly goals that is rather frustrating. I’ve liked the ideas I’ve read from others about the increasing average. Maybe we could come up with a better more motivating answer to make Attain more appealing and the users more successful at meeting their fitness goals. After all healthier members helps the whole group!

Good idea, bad implementation

2024-11-22

I love the idea of working on a goal that is attainable. I love earning points and all the variety of ways to earn them. The apple rings keep track of my calories and they suggest a level that is attainable for me yet a challenge, based on my history. It would be so motivating for me to see that gradually go up as I increase my activity. Unfortunately, I have to keep my goal set at 750 because that’s what the this app app requires. I recently learned that everyone has the 750 calories goal. Since when does one size fit all?? And to reach that level every day? I will never be able to “this app” that. Might as well just pay for my watch and use the Apple rings instead. Also, I would love to be able to reread the challenges that I accept, to keep myself motivated but they disappear and all I can see is the name of the challenge.

Would be 5 star if:

2024-11-22

I like having Attain for the extra push, day to day. I also enjoy the fact it is helping me pay for my Apple Watch, and I can get other rewards. With all the positive there is a couple negatives. In my opinion there should only be 5-6 days a week of goals to reach the weekly rewards. I push hard day in and day out. They say to take a day of rest and let the body recoup. Even trying to burn the 750 calories on a day I am not going to the gym and or work is very difficult. So I never get a day to let my body recoup. I also have had issues of burning well over 750 calories, tracked and shows, but not received the credit for it. Also my app doesn’t always keep me logged in, or give me daily extra goals to earn extra points, towards the rewards.

Good App & Hope it Gets Even Better

2024-11-22

Invited to try app by insurance company and I’m happy I did. After trying other activity trackers and apps, I splurged on an Apple Watch and started this app. After nearly a year, it’s still keeping me motivated and active. I consider the points and gift cards a bonus, so I can see why some reviewers may be frustrated if they’re trying to earn a watch. Requiring 7-day a week goals to be met is rough and I’m not sure it’s a healthy balance. At some point, life interferes and there should be a grace option to miss daily goals once or twice a week without losing all the weekly points. I’m hopeful that Attain will continue to evolve with insights gained from constructive reviews.

It’s good but....

2024-11-22

I am a athlete and I was super excited to get the chance to have a Apple Watch. Set up was easy. App is very easy to follow and my goal in the beginning was sensible. After a couple of months. They raised the days that I had to meet my caloric output from 6 to 7 and I was a little upset. Attain is suppose to encourage moving and working out and possibly a free Apple Watch and that’s great but a part of being healthy and listening to your body is having days off. Letting your body rest and heal. Which isn’t attainable now.
I wrote a email to this app and never heard back. I suggested maybe raising my caloric output for 6 days a week but it’s just unrealistic for someone to workout and exercise 7 days a week. No rest. No break. Just my 2 cents....

The first time I’ve ever hit my work out goals!!

2024-11-22

I have an Apple Watch and was already checking on steps and trying to close things. To get paid, even if it’s a little, is so worth it to me because I’m ALREADY doing this. Attain makes moving so easy!! I’ve had no real problems and have cashed out about $50 worth of gifts cards so far..... what’s not to like about that?? I also appreciate the apps tips and the fact that they go beyond “hey go run” but also include mental health and stress management, all necessary for healthy living. The only thing I’d change is including a tab that houses all the tips and tricks I’ve already “learned” for me to review if I want to or maybe challenge myself to do them again if it isn’t a habit yet.

Chiming in with motivation

2024-11-22

I agree with “motivation” that there should be a way to come back from a missed Monday.

And.... I’m just now in the month that increases the goal by one day each week. After 2 or 3 weeks with a goal of 3 days a week, increasing the goal by one day every week seemed fast. I went over that goal each time - however overachieving felt safe... this fast shift toward no margin of error feels not safe.

Also... in that first month I was challenging myself to be okay with less than perfection. If I naturally met the goal for all days, no problem. I didn’t want Attain to become the driver of my movement, though, resulting in obsessive thoughts. For example.... now that I have no margin for error, I’ll sacrifice sleep to get those last few steps in. And that seems counterproductive to the goal.

So I agree with “motivation”’s suggestions of an average or an alternate way to meet those points, just to provide a margin of error so meeting the daily goal doesn’t become a counterproductive obsessive thought.

Krystal Roberts
2022-09-11

The app won't open for 3 days now. It just spins saying loading.

Don
2022-07-03

Unrealistic goals. I have two gym memberships, typically workout 5-7 days a week. Some weeks I'll only get 3 in since I'm dealing with back issues. Typical work out days: Indoor walk 10-20, lift weights 20-45 min. Another day same + 30 min swim. To this day (On month 7) I've yet to get my watch paid for (For a month period). I've called routinely, and the first time figured out they only look at calorie burn, nothing else. Seemed weird that I could bust goals x3 per week, yet I can't meet their requirements. Figured out that they look at BMI for figuring the calorie burn. SO unrealistic and BMI is worthless for anyone that picks up a weight in the gym. Arnold would be obese per BMI stats! Overall, this is a waste of effort program, but if it drives one to get off their ass and be better fitness wise, then it worked.

Deepti
2022-06-26

my apple watch showing I owed $2.00 in June 2022, where as total payment done by February 2022.

Brian
2022-05-27

Goals too high. Even with going to gym still can’t get more than 10k steps so never seem to hit my goals. I use to have the John Hancock vitality program and it had way more information and ways to keep you motivated.

Jacqueline Williams
2022-05-05

This app won't allow me to do anything. It keeps saying something about not being able to link. I should have stayed with my other program 360go

Karen Jaye
2022-04-05

Less than two weeks in and I have hurt my back with an un-Attainable goal. Started with 470 calories per day. After a 2.5 mile walk only hit 190 calories. I was told I could not exchange watch for a waterproof version to get my water running in. So as a result this program is frustrating and a de-motivator. Really upset and unhappy. If you are thinking of participating, think again.

Kathryn Rodier
2021-05-05

My Apple Watch is displaying steps and hundreds of calories burned but my Attain app stopped working yesterday and it has 0 cal and zero steps and is not recognizing the Apple Watch.

Barbie Petty
2021-02-18

When I open the app it asks for username and password, but if I click on the Username field to type in my name, the graphic "attain by aetna" becomes surrounded by a blue line and I can't type my name in the field nor my password. I know my username and password. I've been using the app. But now I can't log in at all. I can't even click on "Forgot username?" or "Forgot password?" (which, again, I haven't forgotten). There is no way I can log in now. I was using the app several weeks and also joined the study - I signed up for the clinical trial study - but I cannot get into the app now. I've tried removing the app and relaunching it from the app store, but it's not letting me in at all. You can call me at 360-924-1156 or email me at barbie.petty57@redacted. I'm in Tacoma, Washington, so on Pacific Time. This is a good app, but without it working correctly I don't know how to make use of it. Barbie Petty

Matt Sinnett
2021-01-04

Login fails everyone I try to sign in. Username and password is correct however i get an error message and can’t login.

Tommy C
2020-12-05

Can’t get past the login page. I login with my correct information and the jump page gets stuck with the spinning wheel of death

Nicole Morrison
2020-10-24

The app is not letting me start. That page keeps loading.



Is Attain Safe? 🤗🙏


Yes. Attain by Aetna is very safe to use. This is based on our NLP (Natural language processing) analysis of over 33,967 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Attain Is 57.2/100.


Is Attain Legit? 💯


Yes. Attain by Aetna is a totally legit app. This conclusion was arrived at by running over 33,967 Attain by Aetna User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Attain Is 99.2/100..


Is Attain by Aetna not working? 🚨


Attain by Aetna works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Attain by Aetna? Post a Review




Features

- Earn rewards for hitting daily active calorie goals

- Get reminders for important healthy actions: flu shot and other vaccinations; scheduling primary care visits and screenings; and refilling and picking up prescriptions

- Get tips to sleep better, improve nutrition and increase mindfulness

- Build healthy habits through challenges and daily activity

- Get support for serious health moments, such as finding lower-cost options for lab and imaging tests like MRIs

- Eligibility for particular incentives varies by health plan type and location, including availability of Apple Watch as a reward

- Download the Attain app and sign in to see which categories of incentives are available to you

- Participation in Attain requires an iPhone 6S or later running iOS 13 or later, and an Apple Watch Series 1 or later

- Earn points by hitting your activity goals and completing healthy actions

- Use your points to get gift cards from popular retailers or to cover your Apple Watch payment (if eligible)

- Order a base model Apple Watch in Attain then pay it off with points over 24 months

- All you’ll pay initially is a one-time activation fee plus sales tax

- If you already have your own Apple Watch, you can use your points on gift cards from popular retailers

- The Attain program is available to Aetna commercial medical members aged 18 and above and with participating plans

- Some healthy actions are based on your personal health history

- Goals and suggested health actions should not replace your doctor’s advice

- If you have a medical condition that prevents you from meeting your goals, or if your doctor advises you not to take part in physical activity, there may be an opportunity for you to earn the same reward in a different way.

  Customer Service/Support
Developer:
Aetna Life Insurance Company