Contact Attain Support

by Coco572518

I was so excited for the new update that would allow for a day of rest. I updated on a Monday & it said it would reformat the following week. Since then (3 weeks later) the weekly workout activity goal is missing. This is how you know how many days are needed to workout to get the bonus points. It’s just blank. Which means even if i worked out all 7 days I wouldn’t get the points b/c it’s not registering the workouts. So far I’m out 6,000 points and who knows if it’ll get fixed b/c according to my Customer Service call, apparently I’m the only one having this problem. I was told I would get a call back in 48 hours... it’s been a week. I’ve sent emails...no replies. But of course the part of the app that charges you for the month, making sure to take the 8,000 points required even if you aren’t able to earn them, is working fine. So frustrating.

I am now on week 5 of no weekly activity goal. Which means I’m out 10,000 points now. I never got a call back from the rep that said she’d call me back. I called customer service again this week & another rep told me there was no record of my emails or previous phone calls!!! And I asked her to manually give me the points (which the follow up to reviews on here ALWAYS alleges they will do)and have not received any of them. I am so frustrated. It used to be the 7 day workout week that annoyed me, now that that’s resolved I can’t even get points for any workouts!

by PinchingAbe

Make your goal? The next week it will Jack your days up... and keep doing this until you have to meet your calorie burn 7 days a week, with no rest days. Eventually, if you can’t sustain the 7 days, you get no points for meeting goals. Which means, for me, for example, I will not ever get my watch paid for just by activity alone unless I’m a robot! The other activities are small points and barely contribute toward meaningful pay down of the cost of the watch. So what do you do? Miss a month of goals so you can get it back down to 3x a week that you can manage, knowing that once you do, the cycle starts all over again. In short, this program doesn’t motivate me. It frustrates and makes me feel worse because the goals eventually get unreasonable. It asks for 500 calories of burn for me and on a good day, I can get 300. For me to get all 500 it would be an hour and a half on the bike every single day. This program actually sets you up to fail by being too rigid in the expectations. 4 days a week is reasonable. 7 days of hard exercise a week for 2,000 points, $2 toward the watch, is a lot to ask. So only do this if you are OK with them singing your credit card each month for the watch payment. Don’t think you will actually be able to earn the watch payment every month as advertised, because you won’t. They don’t tell you at sign up how they lure you in and then change the expectations on you. Caveat emptor.

by SarahBSSCO

I have been using this app for about a year, and I have currently accumulated 60k points ($60). I tried to cash out my points for a gift card tonight, but it wasn’t working. So I updated the app thinking that would help. WRONG! It now says I’m ineligible for the program and I have no way to get my gift cards. I’m so angry!!!! I worked really hard to accumulate those points. Now I wish I had never wasted my time on this program!!!!!

Update: I called the main number and they said they saw I had points, but didn’t cash them out and transferred me to someone about my eligibility. She was super confused about why I was calling her. Her connection was awful and she told me to call back and gave me “her” number, then hung up on me. Her number was just the main number with the long wait to talk to a random person. That whole thing took 30 minutes.

2nd update: I called the main number. I was transferred 6 times (yes SIX TIMES) and no one could help me. I kept repeating my story and they said “I can’t help you, but this department can,” then would transfer me and I would repeat my story. The last person started talking, then their phone line cut out and they HUNG UP on me. After spending 55 minutes with NO resolution. I’m beyond angry and frustrated. What a complete waste of my time!!!! Someone send me a direct number of someone who can actually help me!!