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by Redgummybears

I wanted to try this out and compare it to the whistle tracker which we have now. The only thing that has it beat is the battery life. What’s the point of having a long battery life if it 99% (that’s not even an exaggeration) doesn’t notify me at all if my dog is away from a designated safe zone. After I could finally reach their customer support, which is a joke by the way, advised me to move the base around my house because they suspected Bluetooth was being blocked. I moved it all over and still nothing. I tried enabling the lost dog mode when my boyfriend took the collar out to do a test run and it showed my dog was still at home. I am so frustrated with this collar and frustrated with their customer support. It takes them forever to respond. I literally have to hound them on email, Facebook, and Instagram just to get a response 2-3 days later. You would think a starter company that wants to compete with other tracking devices out there would produce a better product but this is useless. Improve your customer service!!! You shouldn’t be ignoring customers! Save your money and time and stick with whistle. They’ve just come out with the whistle go explore! I’m getting notifications like I should and the battery life has improved from the whistle 3! It also has a light function if you’re taking your pet out at night.

by LL403

I was happy with this GPS collar at first (have one each for both of my dogs) but the company will eventually indirectly force you to buy their new product by rendering the older version “defective”.
The GPS tracking has always lagged a bit (wouldn’t notify dog left the perimeter until we were at least a quarter mile away) sometimes we would be miles away and the GPS would still show the dogs were at home. We live in a well serviced area, so signal was not the issue. Anyway, that’s not great but acceptable so we kept using the collars. Recently their new version came out and coincidentally one of my dogs activity tracking stopped working. I contacted customer support and they requested I reboot the collar, it then started flashing green and the rep just said “it’s defective and the only fix is to buy the new version”. I told him the GPS tracking was working fine before this reboot he had me do, but he said the collar would have eventually stopped working anyway. Only solution offered was to buy the new version. I refused and instead requested both of my collars to be cancelled. They do not retroactively refund your subscription; luckily mine was ending in a month anyway. STAY AWAY from this company.

by Davidaz226

I purchased this collar back on 9/8 and accidentally put in the wrong address due to Apple auto filling my address and moving the week before. Once the email confirmation came through I noticed the address and immediately followed the link to report an incorrect address. Support followed up with me the next day saying the address has been updated. Great! Following day I receive the shipping notification and it says Los Angeles and I moved to Austin. Emailed back support and they said they cannot change the address after it shipped but since I have mail forwarding it “should” be redelivered to my correct address. After it sits in LA for a few weeks I email back support just to cancel my order for any interest I had in the collar is now gone. About a month ago, I receive notice from my local post office here in Austin that I have a package but I owe postage on it. I contacted support on what to do and they advised to file a return to sender request with the post office. I haven’t had any traction on the return or refund. Needless to say, we are coming up on my 2 month anniversary of my initial order and still no collar or refund.

I really had high hopes of this collar for my golden. Only wish they partnered with a better logistics company. Be extremely careful when ordering!