E-TUBE RIDE app not working? crashes or has problems?

E-TUBE RIDE Status

Published by SHIMANO.INC on 2023-03-22

FROM A SMARTPHONE TO THE CYCLING COMPUTER ON THE BIKE ■Connect with your
bicycle ■Visualize your ride ■Show your route ■Record and review * To use
all the functions, register with SHIMANO ID. * Cannot be connected to
SC-E8000 This is a cycle computer app offered by SHIMANO.

I have a problem with E-TUBE RIDE

Are you having issues? Select the issue you are having below and provide feedback to E-TUBE RIDE.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Crashes

66.7%

Something else

66.7%

Not working

33.3%

Reported Issues: 2 Comments

By Derek Graham 1 year ago

Hi I have recently downloaded the E-Tube ride app and based on this I purchased the Quad Lock system for £97. I was able to connect my wireless unit (Bike) also my heart rate monitor and power meter. Sadly it does not work, it crashes. When you reopen after crashing the app it gives you the option to discard or continue, selecting either of these two options results in the same thing, It crashes again. I am using iPhone 14 with latest software 16.4.1, Please Please Please can you help. Kind Regards

By Tom Hershberger 1 year ago

E-tube ride locks up if screen is touched when answering a phone call or looking at another app. If you try to restart, it will not start tracking your ride again, so you have to discard ride progress and completely restart. I am using a iPhone 12 with latest ios

Common dislikes about E-TUBE RIDE app

- Missing a few valuable technical display options

- IOS flaw that causes app to close prematurely

- Won't connect to EW-U111

Have a Problem with E-TUBE RIDE? Report Issue

Common E-TUBE RIDE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot E-TUBE RIDE app on iOS and Android devices. Solve all E-TUBE RIDE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

E-TUBE RIDE iPhone Issues and Solutions

E-TUBE RIDE iOS app crashes, not working, errors
E-TUBE RIDE iOS app network issues
E-TUBE RIDE on iOS has black/white screen

E-TUBE RIDE Android App Issues and Solutions

E-TUBE RIDE has errors/crashing/not working
E-TUBE RIDE server network connectivity issues
E-TUBE RIDE has black screen

E-TUBE RIDE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever E-TUBE RIDE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix E-TUBE RIDE app crashes or not working on Iphone (iOS):

Close and restart the E-TUBE RIDE app on iPhone
Update E-TUBE RIDE app to the Latest Version for iOS
Uninstall and reinstall E-TUBE RIDE iPhone app
Update your iPhone to the latest iOS version

Fix E-TUBE RIDE on iPhone unable to connect to server/internet connection issues::

To resolve E-TUBE RIDE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix E-TUBE RIDE black/white screen (blank screen) on iPhone:

Follow the E-TUBE RIDE iOS app troubleshooting guide Here →

E-TUBE RIDE Android App Issues and Solutions

Fix E-TUBE RIDE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent E-TUBE RIDE app issues:

Force Stop the E-TUBE RIDE App
1. On android, goto "Settings" » click E-TUBE RIDE app. » click "Force Stop".

Update E-TUBE RIDE to the latest version on PlayStore

Clear E-TUBE RIDE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "E-TUBE RIDE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch E-TUBE RIDE.

Fix E-TUBE RIDE unable to contact server/ E-TUBE RIDE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click E-TUBE RIDE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got E-TUBE RIDE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch E-TUBE RIDE on android.

Solve E-TUBE RIDE black/white screens issue on Android:

Follow the E-TUBE RIDE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SHIMANO.INC, developers of E-TUBE RIDE.

90.91% Contact Match

Developer: SHIMANO INC.

E-Mail: [email protected]

Website: Visit E-TUBE RIDE Website

64% Contact Match

Developer: SHIMANO INC.

E-Mail: [email protected]

Website: Visit SHIMANO INC. Website

About this app

Search for the route to your destination and display it on a map. * Some functions are only available to logged in users who live in Australia, Canada, European Economic Area (EEA) countries, Japan, New Zealand, Switzerland, Taiwan, and USA. Use Bluetooth® LE to connect your phone to your SHIMANO STEPS E-BIKE, Di2 drivetrain, SHIMANO power meter*1, and other sensors*2 . * To use all the functions, register with SHIMANO ID. Check the speed, assist mode, and Di2 gear position.