E-TUBE RIDE app not working? crashes or has problems?

E-TUBE RIDE Status

Last Updated on 2024-12-16 by SHIMANO.INC

I have a problem with E-TUBE RIDE

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

Crashes

57.1%

Something else

28.6%

Not working

14.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of E-TUBE RIDE Problems 🔥

- Missing a few valuable technical display options

- IOS flaw that causes app to close prematurely

- Won't connect to EW-U111

📋 2 Reported Issues:

Derek Graham 2023-04-22

Hi I have recently downloaded the E-Tube ride app and based on this I purchased the Quad Lock system for £97. I was able to connect my wireless unit (Bike) also my heart rate monitor and power meter. Sadly it does not work, it crashes. When you reopen after crashing the app it gives you the option to discard or continue, selecting either of these two options results in the same thing, It crashes again. I am using iPhone 14 with latest software 16.4.1, Please Please Please can you help. Kind Regards

Tom Hershberger 2022-05-20

E-tube ride locks up if screen is touched when answering a phone call or looking at another app. If you try to restart, it will not start tracking your ride again, so you have to discard ride progress and completely restart. I am using a iPhone 12 with latest ios

Showing 1-2 of 2 reported issues:

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Common E-TUBE RIDE Problems & Solutions. Troubleshooting Guide

Table of Contents:

E-TUBE RIDE iPhone Issues and Solutions

E-TUBE RIDE iOS app crashes, not working, errors
E-TUBE RIDE iOS app network issues
E-TUBE RIDE on iOS has black/white screen

E-TUBE RIDE Android App Issues and Solutions

E-TUBE RIDE has errors/crashing/not working
E-TUBE RIDE server network connectivity issues
E-TUBE RIDE has black screen

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E-TUBE RIDE iPhone Issues and Solutions

How to fix E-TUBE RIDE app crashes or not working on Iphone (iOS):

Close and restart the E-TUBE RIDE app on iPhone
Update E-TUBE RIDE app to the Latest Version for iOS
Uninstall and reinstall E-TUBE RIDE iPhone app
Update your iPhone to the latest iOS version

Fix E-TUBE RIDE on iPhone unable to connect to server/internet connection issues::

To resolve E-TUBE RIDE network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

E-TUBE RIDE Android App Issues and Solutions

Fix E-TUBE RIDE not working on Android, crashes, errors or is unresponsive:

Force Stop the E-TUBE RIDE App
1. On android, goto Settings » E-TUBE RIDE » click [Force Stop]

Update E-TUBE RIDE to the latest version on PlayStore

Clear E-TUBE RIDE App Cache and Data:
1. On android, goto Settings » Apps » E-TUBE RIDE » Storage » click [Clear Data] option. This clears both data and cache.
2. restart E-TUBE RIDE.

Fix E-TUBE RIDE unable to contact server/ E-TUBE RIDE internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click E-TUBE RIDE » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto E-TUBE RIDE » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch E-TUBE RIDE