E-TUBE RIDE app not working? crashes or has problems?

E-TUBE RIDE Status


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⚠️ Most reported problems ⚠️

Crashes
36.4%

Not working
27.3%

Connection
18.2%

Something else
18.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of E-TUBE RIDE Problems 😠👌🔥

- Missing a few valuable technical display options

- IOS flaw that causes app to close prematurely

- Won't connect to EW-U111

  2 Reported Issues: 😵🆘🛟🚨📢

Derek Graham
2023-04-22

Hi I have recently downloaded the E-Tube ride app and based on this I purchased the Quad Lock system for £97. I was able to connect my wireless unit (Bike) also my heart rate monitor and power meter. Sadly it does not work, it crashes. When you reopen after crashing the app it gives you the option to discard or continue, selecting either of these two options results in the same thing, It crashes again. I am using iPhone 14 with latest software 16.4.1, Please Please Please can you help. Kind Regards

Tom Hershberger
2022-05-20

E-tube ride locks up if screen is touched when answering a phone call or looking at another app. If you try to restart, it will not start tracking your ride again, so you have to discard ride progress and completely restart. I am using a iPhone 12 with latest ios

Showing 1-2 of 2

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About this app

Search for the route to your destination and display it on a map. * Some functions are only available to logged in users who live in Australia, Canada, European Economic Area (EEA) countries, Japan, New Zealand, Switzerland, Taiwan, and USA.  Use Bluetooth® LE to connect your phone to your SHIMANO STEPS E-BIKE, Di2 drivetrain, SHIMANO power meter*1, and other sensors*2 .  * To use all the functions, register with SHIMANO ID.  Check the speed, assist mode, and Di2 gear position.