Sherpa & Me app not working? crashes or has problems?

Sherpa & Me Status

Last Updated on 2024-10-16 by BEEDEEZ

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Common Sherpa & Me Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sherpa & Me app on iOS and Android devices. Solve all Sherpa & Me app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sherpa & Me iPhone Issues and Solutions

Sherpa & Me iOS app crashes, not working, errors
Sherpa & Me iOS app network issues
Sherpa & Me on iOS has black/white screen

Sherpa & Me Android App Issues and Solutions

Sherpa & Me has errors/crashing/not working
Sherpa & Me server network connectivity issues
Sherpa & Me has black screen

Sherpa & Me iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sherpa & Me app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sherpa & Me app crashes or not working on Iphone (iOS):

Close and restart the Sherpa & Me app on iPhone
Update Sherpa & Me app to the Latest Version for iOS
Uninstall and reinstall Sherpa & Me iPhone app
Update your iPhone to the latest iOS version

Fix Sherpa & Me on iPhone unable to connect to server/internet connection issues::

To resolve Sherpa & Me network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sherpa & Me black/white screen (blank screen) on iPhone:

Follow the Sherpa & Me iOS app troubleshooting guide Here →

Sherpa & Me Android App Issues and Solutions

Fix Sherpa & Me not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sherpa & Me app issues:

Force Stop the Sherpa & Me App
1. On android, goto "Settings" » click Sherpa & Me app. » click "Force Stop".

Update Sherpa & Me to the latest version on PlayStore

Clear Sherpa & Me App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sherpa & Me app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sherpa & Me.

Fix Sherpa & Me unable to contact server/ Sherpa & Me internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sherpa & Me » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sherpa & Me » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sherpa & Me on android.

Solve Sherpa & Me black/white screens issue on Android:

Follow the Sherpa & Me android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BEEDEEZ, developers of Sherpa & Me.

About this app

Une fois inscrit à l'une des capsules de formation proposant un accès à cette plateforme, vous pourrez accéder, par Internet, 24h/24 et 7j/7, aux exercices et/ou aux cours sélectionnés par nos soins et correspondant à la formation que vous avez choisie. Votre accès est possible depuis n'importe quel device connecté à Internet et équipé d'une connexion internet avec un débit supérieur ou égal à 2 mégas. La formation digitale comprend des quiz et/ou des parcours en ligne, voire la rédaction de texte. Accès à des programmes de formation en ligne et des prestations. Le fonctionnement du service est également possible Offline depuis l’application mobile.