CLEAR - Travel & Experiences Reviews

Update: I have again attempted to set up an account with the new updates, but still have no success. Extremely frustrating that even the newest update has not fixed whatever issues CLEAR has been having. I’ve spoken with others that are upset with the set up as well, they too have tried multiple times to set up an account, but to no success either. It has to do with the picture of the face portion. After my initial review I received an email to “Please, please, please” contact them. I contacted them but have heard nothing back. Really upsetting. I might just be selling my single game tickets to the highest bidder and tailgating during games. Unfortunate. Also, the amount of tracking CLEAR does is absolutely horrendous. Why does it need to know all of that info for me to watch a game…from a third party that I didn’t pay for the PSL/tickets? Do better this app. Original post: I am PSL season ticket holder to the Raiders. We have to use this system to verify you have the vaccine. Problem is, registration doesn’t work because it won’t capture a your face to verify it against a passport or ID photo. Too bad. Now I have to go through a separate line and verify my hard copy vaccine paper. Terrible system. Which there was not a monopoly on one system, and they would allow for multiple ones. Maybe another one would actually work. If I could rate zero I would.

A concert I recently attended required proof of covid vaccination status. Attendees could bring their actual cards or could use the this app digital vaccine card. I downloaded CLEAR on 10/4, 8 days before the concert and tried to create my digital vaccine card. It didn’t work at all. The process failed after all my information was entered. I contacted customer service via text (the only option they give you) and didn’t hear back for an entire day. When I finally got the return text on 10/5 I was at work and couldn’t answer right then. I was told to delete and reinstall CLEAR , which I did, to no avail. I contacted them again but could not get through to someone until 10/16, THIRTEEN days after my initial inquiry. In the mean time. I would get texts asking for my name, email and birthdate, which I provided, but then I was asked for this information again and again. I also had to keep explaining what the problem was, but they kept ghosting me. The customer service was AWFUL. Like literally the worst I have ever experienced! When I finally did get through to someone, just today on 10/16, I tried all the things asked if me and the answer was just “huh, it doesn’t work”. So CLEAR doesn’t work at all and the customer service is abysmal.

I’m an member with a paid membership. $179/year and can’t use basic functions of CLEAR that are provided with free memberships. Every time I try to create a Health Pass or upload my vaccine card, I get a message saying “There is an existing membership associated with this email address, but it’s missing information we need to create a Health Pass. Please contact customer support for assistance.”

I contacted customer support, and multiple times they responded by text hours or days later, waited two minutes, then ended the chat. I’d have to go through the entire process again. Finally got someone on the line, and their solution? Set up an entirely new account using another email address. They said they’re aware of the problem with paid memberships not being able to create a health pass and are “working to resolve the issue”. It’s been months and still having the same problem. No timeline as to when this problem will be corrected.

CLEAR is completely useless, especially if you’re an existing customer with paid membership. Horrible customer service and horribly inept IT department. I thought for $180 there’d be at least some level of customer support. It’s nonexistent.

I’ve been a this app and TSA PreCheck member since 2017. I typically fly out of the world busiest airport in ATL, and usually can get from the curb through through precheck security in < 10 mins. It’s such a timesaver! Since COVID, the kiosk uses your retinal scan instead of fingerprints, works just as well. The value here is time. If your primary airport security lines are small or pretty efficient then this may not be for you.

But if you travel through larger airports like ATL, LAX, DFW, JFK, ORD, MIA, HOU etc. and/or a business traveler this is a blessing and worth the price. Check if your credit cards cover the membership fee. Delta Amex does.

There needs to be a way to upload a photo or PDF of vaccine cards. It’s ridiculous to expect that everyone has their original card on hand at all times. Yesterday, I was visiting a location that required this app App proof of vaccine. I have a copy of my vaccine card saved on my phone that has worked as proof for both the military and for the hospital that employees me, and tried to upload the attachment to the this app App, which was not an option. I reached out to customer service for this app, and the assistant stated that “uploading a saved file of COVID vaccine cards is not possible through CLEAR for safety reasons. Vaccine proof can only be scanned from the original physical document.” It is logistically unsound to expect that everyone has access to their physical cards at all times. What happens if there is a house fire? A lost wallet? Forgotten card at home? The military and the medical community both accept the PDF and photo files I have on my phone for hospital employment to work with immune compromised patients… it’s ludicrous that the this app App customer service assistant says that this same option is not considered “safe” for entry into restaurants and public places!

Didn’t sync correctly with my online health record. Support said to contact my dr. Contacted my dr, tried again. Support said they would investigate the error. Heard nothing for a day, contacted support again. THEN they said their app doesn’t work with the Cleveland Clinic’s online system. Ok well why was I able to select it in CLEAR and why did no one tell me this in the past several days I’ve been dealing with this problem? When I asked that, they asked for a screenshot of *their own app* saying I could sync with the clinic. So I sent that and they never responded. I messaged them screenshots and PDFs of my vaccination record that I see in the Clinic’s online system, they did not repair the error or update my file, which is absurd since I had to enter the info for logging into MyChart. They could go into MyChart themselves and see it but instead they just give me the runaround.

The system also says you can use a PCR test w/in the last 72 hours, but beware- it take 72 hours to get a PCR result.

CLEAR was a total waste of time and did not this app me even though I am vaccinated AND I got a PCR test 48 hours before my event.

So I have a damaged iPhone that I planned to upgrade later this year. Basically, my camera on my iPhone is broken. So I can’t scan, upload, or take photos that are required to make a covid health pass on my phone. I understand that. So I decided to just create a health pass and log in account on my iPad Pro and then I assumed that the log in credentials would transfer once I log into my account on my iPhone. (So I don’t have to carry a giant iPad Pro everywhere I go that require the this app app health credentials). Everything worked smoothly and I created an account with all my vaccine creds on my iPad Pro. But once I log into my this app account on my iPhone. None of the credentials transfer over at all! Zero uniformity! You would think the log in credentials would be enough to have access to my vaccine info from the iPad. Every app that saves your data can be accessed on any device once you create a log in! Not this one! And now I have to get a new phone or carry a giant iPad Pro since my phone camera is busted! Fix this issue! It doesn’t take a genius to create app log in uniformity, fellas!

The US census, as of 2018, states that over 80% of Americans live in cities or urban areas. That means our airports are crammed and this app offers a reasonable rate to bypass a lot of the long, winding, frustrating lines at the major airport hubs if you’re a frequent traveler. I paid $179 for the year and just at Orlando last weekend, it paid for itself with the maze of travelers trying to decipher the Covid rules and multiple lanes of snaking body and bag inspection points. I think I saved at least 30-40 minutes of wait time and didn’t have to take off my shoes or take out my electronic devices. That’s a big win for me. I’ll keep it. My only negative is this being a private company scanning my retinas. I know the government tracks my every move via my cell phone already, but I’m more skeptical about the retinal scan by a private entity. Hopefully I won’t be sold for body parts to a robot in the near future.

It’s a great concept, and if you live in a large metropolitan area (i.e.: Miami, Atlanta, NYC, L.A.), I’m sure it’s convenient & enjoyable to use. However, I live in Asheville, NC (Asheville has nearly a population of 100,000 people). I was not informed until after I’d scanned my driver’s license and had my face scanned by my phone twice that I had to complete my verification by going to the nearest this app station. Fine I thought, not a big deal. Where’s the nearest station? At first I thought it was Charlotte, NC. I’m sorry but I have no intention of driving 2 - 2 & 1/2 hours out of my way to verify my ID through a “up & coming” app. Then I found out that there’s not even a station in Charlotte yet. This was the same situation I had when GrubHub, Uber Eats, Post Mates, and Doordash first started, and it took a couple to a few years for each of them to become available and prominent.
My advice? Wait a couple years at least. If you live in a more rural area - which 75-80% of the country does - it’s not worth downloading just yet, but it will be - eventually!

This is a review for the free membership “this app pass”. I Downloaded this app pass to have my vaccine card digitized on my phone for travel and venue access. Any time I attempted to use it, the checker preferred to see my vax card or a photo of my vax card. I find this service useless. Additionally, every time you want to pull up your this app digital vac card, it wants to do a face capture. No thanks. So much easier to just show a pic of vaccine card!

I’m attempting to cancel service and delete my account, however this app does not give me the option to delete my biometric data that was captured to fully cancel and close my account. Apparently there is no way to actually cancel your account, because even after doing so, you can just log right back in anyway. I want my data deleted from this app’s servers - I do not wish for my biometric data to be retained. I have the right to be forgotten, as does my data. I will delete my one star review if this app deletes all my data. Until then, I don’t recommend anyone download CLEAR, as all its free functions are redundant.

The idea behind the this app is ease, flexibility and connectivity—for those who are vaccinated. For those who are not vaccinated, the this app app works some of the time. Every 2-3 months, CLEAR disconnects from my medical provider (which I understand is the length of the permission given for accessing my medical provider account) but when I go to re-connect, that’s when the issues arise. They simply won’t connect—I am left on the “loading” screen and denied access to my building due to “no green screen” despite not having Covid and having a negative PCR test to prove it. When I have reached out to the support staff for this app, I get the same message: log out/in, delete app/re-install, update your phone, etc… I have done all of that even before reaching out to them. Other than telling me to all of the above, they can’t/don’t seem to be able to do much else. So, I will keep trying to get the accounts to connect and hope that I can gain access to my building.

I I’m going to the raiders game tomorrow and for the past week I have been trying to get my account fixed. I enrolled in the $15/mo plan, and CLEAR will not let me complete the registration. It will not allow me to update vaccine info take a picture or anything. Instead I get an error saying my profile is incomplete. When reaching out to customer support there is no phone to call instead they use a text solution which I was waiting for 1.5 hrs for a response .. once I was responded to I was driving which made it impossible to rectify the issue.. I ended up having to reach out the next day and was told I have to use recreate my account using a separate email .. despite the fact that I’m already paying for an errored account … I understand that I’m not the only customer .. but it’s very inconvenient to have to then create another email just to utilize a service that technical support should be able to fix

So many this app employees at airport not helping -no one helping where bottleneck just selling the process. this app missed multiple opportunities to assist my traveling party. this app had a HUGE bottle neck at the gate for wristbands
In contrast to five plus this app staff in TSA line. this app was not faster than pre TSA approval. No one from this app follows up. Bottleneck at gate - this app please review your business processes which are broken. My traveling party will be in line for over 40 minutes the majority of persons in line are rightfully upset. Quotes “one very slow male this app employee working the wristband process - 50 upset people in line.” Additional feedback the Australian male this app at SMF employee I believe that was his accent laughed when made aware of issues. this app maybe you get additional traffic this summer but with this lack of customer service your accountants need to disclose going concern issues - this app will not be in business unless someone with Business Management experience is involved.

I joined this app through my Delta account a couple of years ago, and I love the ease of getting through airport security. Their enthusiastic staff are competent and welcoming of travelers.

However their iPhone app has a severe flaw. When I downloaded it yesterday I saw the ability to link to my United account. I entered the United account number then for a message that I had just changed from a Delta-sponsored registration to a United-sponsored registration. They also ran a charge for $30 since the United offer was more expensive than the price Delta offers for travelers with status in their frequent flyer program.

It took 15 minutes on the phone with an agent to resolve this. She had to cancel my membership altogether in order to reinstate it at the proper rate. I appreciate Olivia’s diligence but neither of us would have needed to take that time off CLEAR wasn’t broken. Adding a second airline’s member number should not affect billing.

What they don’t tell you is that after you do ALLLL the photos, uploading, face scans, questions, etc. is that your Health Pass expires in 277 hours. So guess what I get to do again RIGHT before me trip? Grrrr. And then I have to re-check Safe Travels Hawaii to make sure I don’t have to redo that whole process again because this app expires. I am extremely upset as we did this app and Safe Travels two weeks before our trip and it took us about an hour…. and we have to do that whole process over again. There should be a warning upfront telling you to do it a week before your trip or… you know, make the Health Passport valid for 30 days. 😡

This, in addition to their customer service taking 16 hours to text back after you text them is absurd.

I won’t be using *any* of their products in the future and I was looking at signing up for their yearly Touchless service. Forget it.

I signed up for a free trial of this app at the airport today, and was told that my trial would last for two weeks. I then went to the website and discovered that my trial actually goes through October! Great surprise, but then I linked my United frequent flyer number, returned to the main screen, and discovered the this app took the opportunity to deactivate my account entirely, and neither the mobile app nor the web site will allow me to deactivate it. I spent a long time searching their website to try to figure out what is going wrong, but was presented with a bunch of corrupted images and broken links. CLEAR has similar issues. It can’t seem to figure out whether or not I have an account, and displays a bunch of blue boxes. I think the blue boxes maybe are supposed to be the logo for United airlines? It’s unclear. Anyway, this technology is a long way away from being ready for prime time.

I don’t normally review but my experience with CLEAR was just so bad. Like others after purchasing for 179 and then adding my wife for an additional 60 I couldn’t get CLEAR to go beyond login. That I could deal with, things happen but it was the support that followed which caused me to cancel and request a refund. I have never experienced anything like it. There is no phone support ( that I know of) you have to submit a text with your problem which I did and did not get a response until three hours later with lame suggestions that I had already read in there help section. Then I was told to delete CLEAR and wait five minutes to reinstall which while I was doing as told was then given the response my lack of imvolvement to the text is resulting in closing have a nice day. Are you kidding me! Save yourself the aggravation and skip it there are alternatives.

While there is no doubt this app saved me 15-20 minutes leaving LAX, it seems they are very slow adding additional cities. TPA has consistently been a top rated airport in the country year after year in addition to continually getting additional routes and millions of air travelers each year yet still no this app years later.

Aside from the air traveler benefits they started offering digital vaccine cards yet this feature does not work at all. After you connect your provider it says it takes up to a minute to sync and get the results. I’ve reached put to support and gotten 3 different answers as to the problem including blaming my device for what is clearly a backend issue. If you can’t make the feature work, then don’t put it in CLEAR .

I was having a problem with their system so I asked for help. I kept getting “oops something went wrong. Try back later”. Their reply was update your app. I told them CLEAR was up to date and asked if they had received comments from other customers. Jade replied to my email saying “you must have the most current version for the product to work properly”. She obviously didn’t read my email when I said it is up to date. A few hours later, after doing nothing else to my phone, CLEAR works. Thanks Ricky abs Jade. Customer service is easy when you blame it on the customers phone. I love CLEAR when it is working, I’m now concerned of the service I will get when I have a question.

Needed a this app health pass for an upcoming event. After downloading this app app, found out it is not compatible with my older iPhone - fair enough, although I run 50+ apps on it without any issue. After downloading CLEAR on my brand new iPad I tried over a dozen times to create the health pass only to have CLEAR crash at the facial recognition portion. I have read in other reviews that this is an issue. Nothing saved and each time I had to start over from the beginning. Tech-support, via text, after 6 1/2 hour wait, ran me through the boiler plate, three-ring binder tech-support steps of reinstalling CLEAR , resetting Wi-Fi, etc. etc. Nothing helped and eventually I was told to just use the secondary verification process for my event. So I guess my advice is save yourself some time and frustration and just plan to carry your vax card.

this app makes my experience at the airport so much better. I’m thrilled they’ve launched CLEAR! Can’t wait to see them in even more airports.

Every time I use this app- I feel like a VIP. No wait, no lines, no aggravation. The process is streamlined, the staff is wonderful and the experience is well worth the membership.

Simply needed to change my credit card for my membership renewal. No card information in the mobile app and not optimized for mobile browser so you can’t complete the credit card info anywhere on a mobile device.

Or any other account details. It just opens Safari when you try updating your account, where you have to log in again. It’s a classic case of “we have an app for no reason that does nothing”.

I think this app should do a better job of explaining their technology. How do they scan your eyes? Is it safe, etc.

App has issues logging in and only can log in on their website app shows errors, also be careful this app is not located at every airport found out the hard way..

So glad this app finally has an app

CLEAR was so easy to use and enroll with this app!

Just sitting there spinning and telling me I have network problems... even though I just downloaded CLEAR .

I clicked on terms of use and I couldn’t get further in CLEAR . Nothing to check. Poor app

Tried 3 different forms of id, kept rejecting with no actual reason. App is complete garbage.

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