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⚠️ Most reported problems ⚠️

Connection
28.6%

Login
28.6%

Not working
28.6%

Account
14.3%

problems reported in the last 24 hours

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Common FTQ Lab Problems & Solutions. Troubleshooting Guide



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fairtiq AG, developers of FTQ Lab.


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Contact e-Mail: [email protected]




About this app

This activation code defines the geographical area where you can travel in and the corresponding configuration.  It’s possible, for example, to use a FTQ Lab setup where purchasing valid travel tickets is not possible, and you, therefore, would need to purchase a separate ticket to be authorised to travel.  You must be in possession of an activation code in order to complete the registration process.  Furthermore, the activation code configures FTQLab with a tailor-made setup.  If you don't have an activation code and haven't been instructed to download the FTQ Lab app then you should download the FAIRTIQ app instead.  The first step of the registration process requires an activation code.  The configuration depends on the activation code used.  Shortly before boarding a vehicle, such as a train, bus, tram or boat, simply swipe the "Start" button in the FTQ Lab app.  Our support team is at your disposal to answer any questions, offer advice and provide further information.  Please check the specific terms & conditions and in-app information that are provided for each FTQ Lab setup.  If there is a ticket inspection, just open FTQLab and click on “View Ticket”.  The purpose of the FTQ Lab app is to cover special use cases that are not addressed by our flagship product: FAIRTIQ app.  With FTQ Lab there are no hassles, no complications, just smooth and easy travel!  Once you have arrived at your destination, swipe the "Stop" button in FTQ Lab.  The optimised cost for your trip, if applicable, is then displayed in FTQLab .  Once you have registered, you are ready to travel with the FTQ Lab app!