Graeter's Ice Cream Sweet Rewards App is here! Earn free stuff for making
purchases on your favorite handcrafted treats, at participating locations. For a
full list of neighborhood stores, please visit www.graeters.com/rewards. It pays
to have great taste.
Wish had choice between app and card
I am pretty technologically advanced and have had a rewards card for ages - not happy they came up with own app - all my other rewards cards for EVERYTHING ELSE - including another LOCAL dairy chain are on same app - KEY RING - made it more inconvenient to invent own app AND granted I had very few rewards points on my card - they did not transfer over to app. I called and spoke with someone there and have yet to hear back regarding getting credit for those points. AND WENT THERE TONIGHT - forgot to use app and was not reminded - so had to go thru hassle of entering in receipt when got gone to get the points. Rather poor system in my opinion. Not happy at all with new program - and like a kindergartner designed new store where you enter and exit store in line of traffic for drive thru??? Really???? Huh? What up wit dat?
Not user friendly at all
I downloaded the app on my Mom’s iPhone and tried to sign her up. Every time I would complete the sign up (I thought) it would take me back to a sign up screen and didn’t save anything. I tried three times. I downloaded it on my IPhone and had the same experience. Then I remembered I tried about a year ago to download the app and sign up and had the same result and deleted it. I don’t see why they would continue to use an app that doesn’t work when you can just swipe a card or use your phone number for rewards or maybe they don’t want people to collect they’re rewards in the first place. It seems to me that the older people especially that have been loyal to Graeters all these years probably aren’t using the app for sure because of technology and I can’t use it because I can’t sign up. Please go back to rewards cards.
LOVE THE APP
I LOVE the app and it honestly makes getting my rewards points a million times easier. The app is so easy to use, all you have to do is hand your phone with the app pulled up to the employee and they do all the work for you! Nothing could be simpler. Now I always know how many points I have instead of trying to guess! I also get notifications when my rewards are ready to use or if I got a special promotion! I could not recommend enough and give this app 10 billion stars if I could!
Long timers are negatively impacted
I’ve been going to since they opened in the Columbus market, always been a rewards Member since it’s been around. Today I was declined and told to get the app ( politely) the problem is I haven’t physically had the card probably since I was given it. I’ve always used my phone number to access my account. Now I am unable to sign up or merge my account with my phone number, so will not be able to use the app unless I create a new account. And honestly the incentive seems incredibly poor tied with the user experience. Hey, maybe the app is great! But I can’t login so will never know. More publicity in the stores could have helped avoid this gap.
I got a “news” item in my Graeter’s app today telling me that I need to download the *new* Graeter’s app today. Searched the App Store, but I can’t find any new App or any new update to the existing app. Tried to use the “Need Help?” Menu option in the app, but it doesn’t do anything. Probably doesn’t matter — I haven’t actually gone to Graeter’s since last summer. They discontinued all of my favorite flavors, so I’ve switched to UDF except during the summer when the good bonus flavors are released. I should just delete the app, and reinstall it in June.
App won't open
Have had the app for 4 months. Went to use it yesterday and the app won't open. It shows the opening image then immediately crashes. Tried deleting and re-installing the app, still does not work. I have saved my receipts to enter my reward points at a later date. Graeter's management should take note that using an app as the sole entry point for rewards is a terrible idea. Just have the cashier enter our phone number, much less complicated and more convenient for the customer.
Long timers are NOT negatively impacted
I did not have my Graeter’s account number but the store manager looked it up for me after I have him my phone number. I typed that account number into the new mobile app and all prior points migrated in. No problem. App fine so far. No errors. Easy to use. Sufficient functionality.
Easy to use & convenient
I like how I can see exactly how many points I have. And they now round up my points so I don’t have partial points like before ! Also nice to see exclusive offers and special deals for app users.
Disappointing at best
Many times when I need to use the app it needs an update. When I attempt to update it I’m told it isn’t available. This app is very inconsistent and unreliable. Meanwhile you can’t use the original card Graeters issued for rewards. Good thing the are good at making ice cream because their IT is terrible and should be outsourced.
What up with dat?
Can anyone understand what the hell the person above me is talking about? Lots of run on sentence, grammar errors and ebonics=didn’t pay attention in school.
The app doesn’t help me
I don’t care about rewards, and I dislike apps like this; I only got this to make curbside ordering easier.. (now that it’s curbside only and my graeters only has one phone line, it’s a pita) but this won’t let me choose a shake in the flavor I want, or specify that I don't want syrup in it. Deleting.
Apps are supposed to help making things easier and better. This is just too complicated and takes up space on my phone for no reason. And when I have been in to get ice cream I haven’t had my phone on me so I don’t get the rewards anyway. Not customer service friendly at all.
App set up
Agree that this is unnecessarily difficult to setup and I am not looking forward to using this. The swipe card is easy to use and I suggest that you keep it as a convenience linked to the account for many of your long-standing customers who are comfortable with similar options like Kroger rewards, etc
This app stinks
First off, why is Graeters the only retailer who makes their customers use an app for a loyalty program? I can walk in any Kroger’s and give them my phone number or show them a card and get deals. Same with Home Depot, Lowe’s. And then I lost all my reward points when I loaded the app. Why are you making my life more complicated?
Not impressed with the new rewards app. Just spent over 10 minutes to see if I had any rewards, but could never get to the information. The site asked me to sign in 3 times with my email address & password & still I could not get to the rewards information. We gave up & just drove home.
No. Graeter’s Ice Cream does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 116 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.0/5 . Justuseapp Safety Score for Graeter’s Ice Cream Is 14.9/100.
No. Graeter’s Ice Cream does not seem legit based on our analysis. This conclusion was arrived at by running over 116 Graeter’s Ice Cream User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Graeter’s Ice Cream Is 14.9/100.
Graeter’s Ice Cream works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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