Contact Graeter s Ice Cream Support

by Goodladyvictoria

I downloaded the app on my Mom’s iPhone and tried to sign her up. Every time I would complete the sign up (I thought) it would take me back to a sign up screen and didn’t save anything. I tried three times. I downloaded it on my IPhone and had the same experience. Then I remembered I tried about a year ago to download the app and sign up and had the same result and deleted it. I don’t see why they would continue to use an app that doesn’t work when you can just swipe a card or use your phone number for rewards or maybe they don’t want people to collect they’re rewards in the first place. It seems to me that the older people especially that have been loyal to Graeters all these years probably aren’t using the app for sure because of technology and I can’t use it because I can’t sign up. Please go back to rewards cards.

by Green Giants Helper

Have had the app for 4 months. Went to use it yesterday and the app won't open. It shows the opening image then immediately crashes. Tried deleting and re-installing the app, still does not work. I have saved my receipts to enter my reward points at a later date.
Graeter's management should take note that using an app as the sole entry point for rewards is a terrible idea. Just have the cashier enter our phone number, much less complicated and more convenient for the customer.

by KandJinWI

Won't even log me in now that I got a new phone, though I know I am using the correct login because I am able to log into the website just fine with the same login. I even tried resetting my password, but it never sends me an email to reset it. The app was difficult to navigate even when I used to be able to log in, so I give up. Deleting this useless app.