myNCDMV Reviews

I think it’s a bit silly to have to pay for an app that completes a public service. It certainly costs more than $3 to provide my interaction with staff at the DMV, so why those savings can’t be used to pay for myNCDMV, I don’t know.

Setting aside that objection, I’ve taken away two stars because of the chatbot interface for myNCDMV. There’s no need for this! We’re well into the internet era—just show me my information, let me confirm it, and make it easy to pay. I go online for these tasks to avoid talking with a real person, not to have to imitate it!

I took away an additional star because of several bugs I encountered while renewing a registration. If I’m going to pay $3 every time I use myNCDMV, it should work better than this. For example, when I flipped over to copy my credit card number from a password manager app, then moved back to it to get additional information, this app deleted all the information I had already input. After entering new card info, I was dumped back to a payment screen to confirm... but there was no way to verify how I was paying. Time to check for some bugs, friends...

For those people that are always finding something to complain about, get a life! myNCDMV WORKS FLAWLESSLY if you know what you’re doing! And for having to pay a $3 fee? That’s a drop in the bucket compared to having to get up and get ready, put wear and tear on your vehicle, spend money on gas, waiting in line for awhile most of the time and figuring all the time you invested doing it all just to get a little sticker for your license plate! NO THANK YOU! I will stay home, set in my comfortable chair with myNCDMV in hand and renew my registration in about 2 minutes! Ahhhh the time and money I saved feels really great! So, y’all keep the negativity and complaining going and drive on down and stand in that line and spend that money and wear out your vehicle prematurely and then you won’t need that registration renewed after all!

Like most government attempts at improving performance, myNCDMV just adds to the DMVs overall inefficiency. Things were working smoothly until I tried to change my mailing address and got a message that, for reasons unknown, the system could not update the address at the moment. I was given the option to either schedule an appointment, or speak to a representative.

I click on the appointment link just to see what that leads to. Turns out, it leads to an expired page. Great: a dead end!

I click on the second option to speak to someone. It’s 8 PM on a Sunday and I know very well they’re offices are closed. But I think that maybe, just maybe, myNCDMV is offering this option because there is some hotline open after-hours. Of course, that isn’t the case and I’m taken down another dead end.

I’d also like to point out that the whole reason I was using myNCDMV was because it was after hours and I wanted to avoid the hassle and long wait times of calling (or going in person). But I ended up not able to do anything without either going in person or calling. So if anything, I just added time. And it was time very much wasted

I wrote a terrible review of myNCDMV a year ago, but I thought I’d give it another try. I would like to sort through the “specialty plates,” and see if I might like one. Again I must say, why don’t you provide -0- stars? The “bot” that you’re told will lead you right through any problem that you might have should be named Dummy Bot. myNCDMV is so horrific that Apple should remove it from myNCDMV Store. The State of NC should apologize to the citizens for foisting this junk on us. For many, many years I registered my tags every year on the NC DMV website. It was as easy to navigate website as I’ve ever seen. The only logical reason for NC to require drivers to use myNCDMV is that someone in state government must surely get a kickback. Again, APPLE, REMOVE myNCDMV!

I need to renew my registration, which because I was in the hospital for a month waiting to give birth, is late. My baby is still in the NICU so this type of stuff has unfortunately been put on the back burner. Anywho- I’m finally sitting down at the computer to pay this registration after finally having the time to get my vehicle inspected and this robochat thing says: “Hey there. I’m currently down for scheduled maintenance. Please be patient, and I’ll be back to chat Sunday August 11.” So now I have to wait until then to hopefully remember to try this again. Incredibly inconvenient for me personally, and it’s annoying that there is a $3 fee when the old system worked fine and was free. Oh, and it was never “down.” UGH.

Noticed my voter registration had an outdated polling location based on my previous address despite sending in my updated voter registration card; couldn’t get through to anyone at the NC Board of Elections hotline, and luckily found myNCDMV.

The process to verify/update my voter registration using myNCDMV was very simple, efficient, and most importantly free. Whether or not the process worked is still up in the air, guess I’ll find out in October 🤞.

You decide, but I’m not happy to pay a $3 fee to renew my registration that was free before. It’s not hard to do with myNCDMV , but the website was free! Sick of fees, if you want people to use your non human app, thats putting humans out of jobs I think fees are unnecessary. You’re already saving money, so don’t charge me to use it. Otherwise, I’d rather deal with a human.

First off I don’t know why people are complaining about the 3$ fee, if you have ever done anything dmv online or most payment websites your paying some sort of convenience fee. I will gladly pay 3 to avoid taking time off to go stand in line at the DMV. The bot isn’t even that bad. I guess people don’t like change. I however like the ability to pay all my renewals at once so this worked out great for me thanks

Both myNCDMV and the website are extremely buggy. Caught in and endless loop of trying to log in between email address, google account, or Facebook account. Multiple “Failed to Fetch” messages encountered on multiple attempts. Reset password link is non functional and any support phone numbers listed are a dead end of pre recorded messages.

I guess I eventually got the right combination through myNCDMV by authenticating with my google account. I sincerely hope whoever may be reading this does not encounter the same issues I did.

I don’t know why some people are finding myNCDMV difficult or laborious to use. It literally took me less than 5 minutes to pay my vehicle property tax & renew my registration. It’s very simple & the “robot” is essentially just a guide that pulls up your previous information on DMV records & asks you to confirm or change your address, phone, insurance, etc. Really, it’s taken me longer to wash a single dish. Love it!

Imagine going into the DMV but legit in app form. I’ve been trying to several days to renew my license, I have had patience, I gave it a few days if it was just backed up or application issues. I work a full time job like most people. Being able to renew something online is supposed to be a helpful tool, but if you try to hammer a nail with a hammer made of jello, you get nowhere and that is exactly how myNCDMV is. You’d have better luck going in person. I recommend making an appointment and not using myNCDMV. Hopefully fixed by the next go round of renewal 🤞🏼

I did not find the Robo chat very useful. The previous webpage was straightforward and had a good user interface and workflow. Using the chatbot felt disjointed and gave the illusion of being assisted, when you really had no additional assistance available. On top of that, it cost additional money to pay my property taxes.

With The previous User interface we were able to print a receipt right there on demand. Now it says it shows up in her profile. More clicks and more navigation to get something I need.

Please return to the previous web based user interface. Please.

Great app! The chat others complained about is what made it so easy. It’s no different than talking to a person - you just select an answer to their questions instead of speaking them. It took less than a minute and I’ll give you $3 for that any day. Plus it stores everything for next renewal. Love it!

Make sure you all pay your property tax on the vehicle you paid sales taxes on that’s parked on the property that you own that you also must pay property taxes on with your income which was also taxed after your company was taxed for paying you. It’s a good thing we pay all of these taxes and have to pay more for federal ID’s that we are forced to purchase even though we’ve paid the government 5 million times this year. Oh and they’ll also tax you for the federal ID. Isn’t American government great.

myNCDMV works to renew a registration but beware if you have more than one transaction. They collect $3 per transaction but it’s supposed to be paid me fee for multiple transactions. They did not drsign myNCDMV to make it easy or obvious to perform multiple transactions under one fee. They will not offer any customer service if you call to complain about multiple $3 fees even though this is contrary to the DMV website. They could easily improve myNCDMV to facilitate multiple transactions but they make money by making that nearly impossible. Beware!

myNCDMV is quite clever and such a great alternative to traveling to one of the NCDMV offices. Have used it 4-5 times for various registrations, renewals and payments and it works flawlessly. I’ve used hundreds of apps before, but I was compelled to write this first ever review because the UX is so gratifying. Nice work!

Fantastic app that works if so long as you input the correct information! **Be Aware** if you type in a incorrect title number but the correct plate number it will lock you out after multiple attempts! You’ll have to try again at midnight.

So happy that I don’t have to wait in line at the DMV!

I love myNCDMV . I use it year after year . Going to get the inspection first and sitting there knowing I can pay for my registration or customize my license plate. Really I don’t like standing in the DMV line wondering why does it take so long . myNCDMV is very wonderful. myNCDMV gives you a receipt so, don’t worry about getting pulled .

Took me under 3 minutes to renew and pay taxes for 2 cars. Super simple and easy app to use and totally beats having to stand in line for 30+ minutes at a license plate office or waste time with the mail. Also so much more user friendly than the website.

I see a lot of people complaining about myNCDMV. I guess you can’t satisfy everyone. myNCDMV is easy to use and it’s worry free. Although you’re not talking to a human... the”bot” gives excellent customer service. This is what I look forward to when I pay taxes. No attitude or ignorance.

I agree with the previous reviewer. The bot is helpful and easy to understand. It guided me step by step through the process in no time flat. Easier than going to the website and faster than going to the local office.

It acts like a roboconversation to verify your details one at a time. Must think I’m a moron and can’t display a single page for me to read. It works but seems like a stupid way to do it. I never had problems understanding the older ways in the past. Also got charged extra 3 bucks to pay online, called a convenience fee. They should give me a 3 buck credit for doing the work instead of paying the robot.

However, it is pretty lame. I loaded it onto my iPad and it wouldn’t rotate so I had to type onto a screen that was sideways. Then, I had to pay an extra $3 to use it. Then, after taking time to try to fill it out when the entire screen and fields were not visible, it rejected my entry and I have to go down to the DMV anyway. Heaven save us from poorly thought out and created apps.