Principal® Reviews

Principal® Reviews

Published by on 2021-05-14

Meet our Principal® app dedicated to helping you build your future. Make moves
on your retirement account(s) and feel great that you can move toward your
goals. Download our streamlined, trustworthy and wicked sleek app, now. Log in
to the app for retirement account information and: •...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Principal® Reviews

  • By

    Worse than the old version

    A pet peeve of mine is when the “new and improved version” of something means lost functionality. Exhibit A would be the fact that you no longer get calculated monthly contribution feedback when you are deciding what percentage to contribute to each account. This was incredibly helpful in the “old” app. And the fact that I cannot see how the varying contributions will affect my family's finances until after I commit my changes is not an improvement. Am I expected to sit there with a calculator next to my phone so that I can make an informed decision. How is that an improvement? Plus I now have to navigate into sub menus to do things that were previously easy and informative. As far as I can see there is nothing new, they just moved stuff around and dumbed down the interface.

  • By

    Better Interface, but missing key account info

    Touch ID - finally! Overall interface is much improved over previous version - however, half of my account information is missing, showing $.00. When selecting, gives error message “try again later”. This is a major problem! I’m switching back to the older version until this is fixed. Rolling out an updated version without adequate testing is unacceptable. You guys can do better. Updated version STILL doesn’t work! Unable to see half of my account information. I’ve called multiple times and talked to people at Principal to no avail. This app is worthless. Test stuff before you roll it out. Unbelievable failure - again!

  • By

    Ok but expect more from Principal

    Disclosure, I have a 401k with self trading ability within the account. Account is much more iPhone screen friendly. Layout is better and more information with less clicks then previous app. But app is still lacking options to make changes to my self trading account. In fact it missing all information of the account (at least previous app opened a web browser). This “NEW” app doesn’t even acknowledge I have the ability. Overall I would say better but not the were it should be.

  • By

    Not much there

    I would agree with the 3/20 review - there isn’t much to the app and for any little thing extra (like viewing your loan balance) you need to go to the website. However if you access the website via a smartphone (iPhone in my case) instead of a computer , that isn’t a very pleasant experience either. I had trouble retrieving statements and I finally had to give up looking for my loan balance via the phone and went in through my computer. If you want some quick stats like your account balance and rate of return, then it’s fine. To be fair, i didn’t try to change my investment options so I don’t know how that works.

  • By

    Great improvements!

    Great improvements over the prior app, linking in more account types as well as seamless links without logging in again to the full website on a mobile browser for content not included in the app. The only thing I miss: Personalized Rate of Return for each investment subaccount within 401(k) plans. It is available for the composite portfolio, just not for the individual investments used like it is on the full site. I REALLY miss this feature in the app!

  • By


    PFG is an extremely professional company. They offer excellent 401K plans and their website is very user friendly. PFG is not typically out in front for new and innovative ideas, but they do provide those items after they have been proven in the marketplace!

  • By


    New App is good for looking at gross account balances and that’s about it. As I scroll sideways I can only see the first three columns and then the screen shifts back to the first column. So don’t bother trying to check on whether a particular holding us up or down for the day, because you just can’t see it. The app also only works in the portrait mode which is pretty much useless when your portfolio is in a spreadsheet format many columns wide. Why the developers don’t program the app to shift to landscape when you turn your phone 90°, I’ll never know. So sad such a large company has such an embarrassing app.

  • By


    The app doesn’t work yet again after a recent update. If you guys would forewarn me before I upgrade that the app may not launch and if it does will randomly shut down for no reason. I’ve never been overly impressed with any version of the app, but could at the very least check my balance on my retirement account. This is not rocket science because every business on the planet has a mobile app nowadays. How can I feel comfortable with your ability to invest my retirement money if you can’t get someone to develop a decent mobile app that actually works when I need to use it?

  • By

    Don’t download

    It doesn’t work. Can’t even sign in. Saw others say the same thing in early June. Still not fixed. I’ve reviewed the old app with a poor score. This is even worse. I can’t understand how a company that size could consistently sell their customers short. SMH. Update: it opens now. Raised to 3 stars. However, it’s not very interactive. At least I can see a balance. You have to go to the website if you want to look at any details.

  • By

    Sometimes it doesn’t work.

    Seems for the last few updates I am unable to change my contribution rates via the app. I keep getting an error that “something requires further attention” but there is nothing else to look at. There a 2 contribution rates to see on my end, 401k and Roth. Neither will change. Sometimes I’m unable to access my accounts and it doesn’t give a reason. FYI , I have sizable rollover that I’m afraid to rollover into your company due to limited access nature of my account.

  • By

    Was hoping for an app, but only got their website

    Apps like this actually aren't allowed on the App Store. Not sure why it was allowed to slip by. If all ypur app does is iframe your website, it's better served as a mobile friendly website (from the Apple Developer Guidelines). They already have a website, and if I realized that all this app was going to do was ask me for my credentials, 2 factor authentication, then forward me to the website where it asks me for two factor AGAIN as soon as I selected my plan, I woulda just opened the website to begin with!

  • By

    Rarely opens

    I have an iPhone 7. I click on the app, it pulls up a blue screen that says Principal, stays on that screen for maybe 7-10 seconds...AND THEN CLOSES!! I try about a dozen times and give up. Some days it opens and other days it doesn’t. Pretty useless app if it doesn’t work. Update: They fixed the bug and I can log in now so I changed my rating from 1 to 3 stars. I will update if this continues to happen.

  • By


    I use the app to look at my 401k account. I can easily see: balances, transaction history, fund allocation, contribution rate. I changed my contribution rate and it was super easy. First login was so smooth thanks to iOS remembering my password and the auto-filing of the text confirmation number.

  • By

    Limited access to data

    There was limited access to data and no access to my profile. Had to click on separate link to internet access of the main website. Had to re-sign in to access the details of my account so easy of access is ridiculous. Also have to give up right to receive a hard copy of your account just to access your information online. This seems shady.

  • By

    What a Trash App

    I have not been able to open this App for about 2-3 weeks. I click on the App and wait and it simply closes and I am back at my phone home screen looking at this app icon. What has happened this app is now trash and worthless.

A better way to Contact apps

You can now contact Principal® customer service directly
via Email using our new site -

Contact Principal® directly

Is Principal® Safe?

Yes. Principal® is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 63,092 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Principal® Is 21.4/100.

Is Principal® Legit?

Yes. Principal® is legit, but not 100% legit to us. This conclusion was arrived at by running over 63,092 Principal® User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Principal® Is 21.4/100.

Is Principal® not working?

Principal® works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Principal®? Report Issue

Leave a comment:

Why should I report an Issue with Principal®?

  1. Pulling issues faced by users like you is a good way to draw attention of Principal® to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Principal® customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Principal®.

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