Contact Principal Support

by Sfgirl94115

Being able to upload a check is so much easier than having to mail it. Especially given that I’m not comfortable putting a check for 6 figures into an envelope for FedEx.
Principal touts their app as making this rollover easy. Hooray right?
No. Apparently you CAN’T do it through the app.
I even called their customer service and the guy on the line was really annoyed because he thought I was an idiot. But when I literally talked through every single screen I came across following his instructions on the phone, he was genuinely confused by the fact that I had no ability to take a photo and upload my rollover check.
What an absolute disappointment.

by Madone4.5

Touch ID - finally! Overall interface is much improved over previous version - however, half of my account information is missing, showing $.00. When selecting, gives error message “try again later”. This is a major problem! I’m switching back to the older version until this is fixed. Rolling out an updated version without adequate testing is unacceptable. You guys can do better.

Updated version STILL doesn’t work! Unable to see half of my account information. I’ve called multiple times and talked to people at Principal to no avail. This app is worthless. Test stuff before you roll it out. Unbelievable failure - again!

by Gobu Lives

Way too much 2-factor authentication. Today when I logged in then again when I want to access my 401-k. Can’t seem to remember any device of mine for more than 24 hours. Open the app, then wasn’t to check a balance? Forwarding to our website! What’s the point of having an app? I got better results using the website where the 2-factor authentication actually lasted a week or so sometimes. Deleting and just using the crappy website until they can improve. Maybe it’s time to move all of my investments to Fidelity, where the app is great and seamless between my different accounts.