BetMGM Reviews

A promoter at MGM casino came up to me and offered a promotion they were doing where MGM would match my deposit up to $1500 + an extra 50 on top of the match. The promoter was getting very frustrated and snobby when i started asking how much i needed to bet to be able to withdraw my money. She told me i only needed to play the original $200 that i deposited, so i decided to sign up because it was essentially playing with free money. BUT.... firstly when i deposited the money it only showed the $200 i deposited and not the MGM match nor the extra $50. So the girl went to the Sportsbook area and got it “fixed”. I come to find out that they put the entire $450 as bonus money forcing me to play through the whole $450 to be able to withdraw. Also, i come to find out that some of the casino games don’t count towards playing through the bonus money. Once i finally played through the $450, i tried to withdraw the money and it told me i need to make a deposit with my card first. Which i don’t understand because how could i have deposited the original $200?! So i deposited an extra $10 of my money with my debit card. The stupid app still didn’t recognize that i deposited money and told me to deposit more. Customer service is little to no help all the while, BetMGM has very terrible bugs. Once I’m able to get my money back, I’ll never use this terrible app again. FanDuel is a thousand times better.

Stay away. This sportsbook will scam you. It is okay to deposit but when you are winning they will pretend to put your withdrawal under review up to 5 business days. Knowing you will change your mind and reverse your withdrawal and gamble and loss. Once it’s getting near the 5th business day and you still haven’t changed your mind and winning they will then block you from withdrawing your money and will start asking you for your ID and a picture of you holding he card that you use and other documents etc. My dad kept depositing with no problem he kept losing and when he won big he decided to withdraw 1/3 of his winnings. So they pretend to say okay it’s under review up to 5 business days. On the 3rd business day they blocked his account stating that i he was using my card even if we have proof that he was using his own card. So if that’s what they think it is why would they let him deposit in the first place. It’s okay with them if you keep losing but when it’s time to take out your money they will hold it and block your account. We can easily show them what they want with our ID and Card but were not doing it because they didn’t have a problem accepting our deposit why would we go through their demands. I have screenshooted all my winnings i will report this to Illinois Gambling Commision and will look for a Lawyer. Look at most of the bad reviews that’s what they do when you are winning they will lock your account.

Took advantage of a match a deposit up to $100 by depositing $100. It showed I had $200 in my account. I then placed a future $100 bet on the Super Bowl that takes place I then started gambling the remaining $100 and would sometimes win sometimes lose and was down to $67 left in my acct. I tried to place a bet but and even though it showed I had money left it would not let me bet. I contacted customer service who told me all my money including my original $100 open bet is all forfeited to the system because I didn't meet requirements of the promotion hidden in the fine print. How can they keep money I deposited when the bet is open? Why let me bet a future bet when it's after the small print promo date and win or lose they take the money? Was online chat for hours with them on the phone. I requested a supervisor who I was told was unavailable. I was told a supervisor would call me back but they never did. If this shady practice wasn't enough, I don't think you can even bet teasers on this site. Terrible app, terrible business. Stick with Fan Duel or Draft Kings.

I downloaded BetMGM to make some Super Bowl bets. After downloading everything seemed fine, I setup which bets I wanted, and how much. BetMGM prompted me to deposit money to make these bets. I deposited my money, but when I went to actually place the bets, after already depositing money, then they tell me I can’t place any bets because I am not in the state of New Jersey. I am not allowed to make any bets but they did not make me aware of this until they allowed my deposit to go through. Then I try to withdrawal my money and they won’t send a check by mail because the amount is under $500. They said to deposit more money through PayPal to open that money transfer option and then I could withdrawal all my money. I try to make a $10 deposit (the minimum allowed) to open this line of transfer to remove all my money. They then decline my PayPal deposit multiple times and won’t let me deposit money through my PayPal thus not allowing me to make my withdrawal. NOW MY MONEY IS STUCK IN THIER ACCOUNT AND THEY ARE NOT ALLOWING ME TO WITHDRAWAL IT ANYWAY, WITHOUT HAVING TO KEEP DEPOSITING MORE MONEY! IF YOU ARE NOT ALLOWING ANY FORM OF WITHDRAWAL WHY IN THE HELL WOULD I KEEP DEPOSITING MORE MONEY, I DONT TRUST YOU NOW! Scamming and thieving!!!!!

I was reached out to by MGM and I was informed that I had an account but it had not received any activity yet. I told them yes I am currently using other sites so they offered me a deposit match up to a certain point all I had to do was make my deposit and bet . So this is what I did I received nothing for a week or so. I called them and explain to them what was happening and I have received no match they told me I should have called within 24 hours of not noticing it and I would not be receiving a match. I asked if it was really my responsibility to stay on top of MGM when they had called me and I made my deposit immediately. The lady was very nice but told me it’s up to the players to get a hold of MGM when something is not correct. I told her I thought it might just take a little time for them to verify qualifications have been met. She said no but we can offer you a $25 free bet. It was completely unacceptable as I had made a $500 deposit and all $500. It’s more of the principal than anything I am up currently so I think I’ll just close my account and take my winnings. this is unfortunate as I kind of liked the format of the MGM app the odds weren’t so great but I enjoyed the UI.

This review has nothing to do with the quality of BetMGM but of the people running it. I noticed they had a good introductory promotion with your first deposit so I thought I’d give it a try. Everything was going well and I made my one qualifying bet and was given the promotional bets which expire in seven days. Just as I was attempting to make my first promo bet, I was notified that a hold was placed on my account due to their need for further verification. I sent everything to them within an hour and I was told that it would take 24-48 hours. That didn’t happen. I couldn’t get ahold of any person via phone or chat, only email and they continually sent me a generic form letter in response. I asked that they please extend the promo for as many days as they had my account on hold but still nothing. Finally, I woke up this morning five days later) to an email saying they have cleared me to bet. As I pulled up BetMGM , they had, however, I now only had 1 hour until my promo bets expired. Needless to say, I had to rush my bets and did not do enough research as I normally do before betting and I only hit one of my four promo bets. I’m still steaming from this terrible customer service experience.

this app is hands down the most poorly ran and crooked Sportsbook/casino site offered. On th surface it seems like that have great promos and I honestly did enjoy the interface, BUT BetMGM is unbelievably unethical in its practices. They constantly offer “promos” for bonus funds etc. as a ploy to restrict your deposited money and make it nearly impossible for you to cash out. They go as far as to auto populate your deposits with the promo codes so that these “bonus funds” and your deposited amounts are locked until you reach a 20x wagering limit. The customer service is terrible and after they wrongfully restricted my funds I attempted to get the issue resolved via 10+ mail exchanges and more than 4 customer service calls. Their customer service is a joke and they make it nearly impossible to even find contact information to reach out. Then their phones were “temporarily down” and finally upon reaching a rep, they were useless in stating “they would follow up with an email”. LITERALLY USE ANY OTHER APP. Promos are a scam, customer service is atrocious and I left with the genuine feeling of being taken advantage of. Not because I lost money but based on their poor business practice and errors made with my account.

In the last 24 hrs. Last night had multiple bets tried cashing out mid game (in green) after hitting cash out for around a minute straight nothing happened. Waited a few more minutes once again tried to cash and nothing. Lost all three bets. When I live chatted with customers service I get “sorry cash outs are not always honored. So why was it in green? Never had a issue on any other site. Okay whatever, one bad clinch I’ll live with it. Now today, deposit couple thousand into my account, like the way the site looks willing to give it another shot. Go to place my evening slate of bets I’m now being told my account has been suspend for “routine check” been playing on the site for about 3 weeks never happened before. Being told I’m not allowed to access any of my funds until this check is done which takes 1-3 days. So you took my 4 thousand dollars and than froze it and now I can’t play with it? Once again, reach out to live chat. Same back and fourth sorry can’t help can’t do anything. Trying to give the site benefit of a doubt but I’m truly frustrated with MGM providing nothing in return but taking my money and a lack luster customer service. If anyone else has a better betting site to look at please let me know. Thank you

So I had to go through verification processs all of a sudden after I had won about 7-8K this week on BetMGM. Everything was good they gave me my money then all of a sudden everything has been horrible. They deactivated my account after 24 hours and said I should be able to bet and I am not. When I try to bet it says my account is “closed” and when I try to withdrawal it says “fraud user error” I have $700 in the withdrawal process that has not been verified since & I also have $425 on the account that will not withdrawal it keeps timing out. I feel as if they seen me winning and started basically doing everything they can to not give me the rest of my money. I’ve tried re downloading BetMGM I’ve tried it on browser & nothing. Customer service keeps telling me it’s something I’m doing but BetMGM won’t work on multiple devices. I cannot believe I am dealing with this, it’s so unprofessional and it feels they are literally stealing $1100 from me.

I can’t go on a social media site without constantly being bombarded with online casino ads nowadays, and the one I see most frequently as of late is this app. Their big promotion Right now is, ‘ 100% deposit MATCH, then another $25 on us’ so I decided to give it a try. I deposited $25, expecting to have $50 show up as cash, then $25 in credits to be used on BetMGM . But that wasn’t what I got at all. Matter of fact, I was credited $25 before I even deposited ANY funds, and then THAT $25 and the $25 I deposited is all I ever saw. I tried to reach out to customer service and they told me to ‘look at the rules of the promotion for any further questions....’ so I took that as my $25 must not be good enough to earn their deposit match(gambling away money in a pandemic mind you) Then I woke up one day and it said congratulations you’ve earned $5 free play on some slots game.. but this time I looked at the ‘rules of the promotion’ and it says I have to PLAY $125 of my money in their online casino to even be able to cash out ANY winnings from the game. BetMGM is a total scam... set up for them to take your money and that’s it. Period. End of story. I will be going to DraftKings or some other online betting with my hard earned money. After decades of cashing in on the American people MGM is more scandalous than ever....

Not sure where to begin with this headache of an app. Firstly, the verification process was painstaking and bizarre. From the constant requests for documentation uploads (which would often only succeed after several attempts), to requests for my birth city. And once it seemed that I finally got my account verified after over a week of back and forth with customer support, I wasn’t able to make any deposits.

Which brings me to my second complaint. After finally making a deposit, BetMGM only allowed me to place certain bets using bonus money - which is different from the real money I thought I had successfully deposited. But nope, my real money was nowhere to be found and instead I was restricted on my wagers because for some reason I only had this bonus money available. Tried looking through FAQs to better understand why I couldn’t use the money I deposited but couldn’t find any answer. Now I have all this bonus money sitting in my account that I can only do so much with. Who’s to say if I will even be able to cash out without any issues at this point.

Thought I could trust the MGM brand to make a quality sports book app, but sadly that’s not the case. I just downloaded a different sports book that literally took just a few minutes to complete the sign up process. Can’t believe I wasted all this time with MGM in the first place.

I referred my friend to this app and he was interested in the risk free $1000 bet. He raised a ticket and asked support to confirm if he was eligible for it and they said he was. After making and losing a $1000 wager he was told by support that he wasn’t eligible. Just this week I bet a $2 bonus on a game that was cancelled. A few days later $47 was removed from my account claiming that they were bonus winnings reclaimed because I didn’t meet the eligibility requirement. In both of these cases support is a stubborn brick wall that does not listen to a word you say and just tells you why you are wrong. I have spent at least 3 hours asking support for help and my calls with them are disconnected after an hour (each time) of trying to work with them. My friend eventually got his free bet, I’m still trying to recover my money. As someone who shops around on all of the NJ sportsbooks, the odds and promos make this horrible site impossible to avoid, but definitely don’t make it your home. Go to Caesar’s, FanDuel and DraftKings (in that order). On top of shady practices BetMGM is garbage and slow compared to the three sites I mentioned. The support model is designed to run out the clock on you and waste so much of your time that you just give up for anything that they owe you but don’t feel like paying out.

This is the worst app I have ever used from BetMGM Store. My original claim was worst gambling app but seeing how terribly the staff handles customer service and how glitchy BetMGM is they managed to take the cake crap cake.I took the $200 free bet promo for the Super Bowl which is the sole reason that I downloaded BetMGM of course one of my $50 bets went through twice when I did not do that. They were claiming that the vet was placed on different occasions which did not happen the bets don’t even show at first when I enter them and it looks like nothing is even active then all of a sudden I see I put two wagers on the same game for $50. Using your brain you should be able to tell that was a mistake because nobody would really place to $50 bets on the same exact game so because of their screwup I lost that. Then they try to make it up with giving me credit for $25 in the casino great that sounds like a nice offer until I learned that I need to wager $125 in casino games in order to claim this. I literally went back-and-forth with customer service or whatever you can call it because I’m not even going to call it customer service for weeks and they still would not admit their own screwup. Do not download BetMGM do not trust these people with promos and take your money elsewhere there are many other betting apps.

I never leave reviews but hopefully someone from MGM sees this. First off this app was lte to the NY market (not sure who’s fault but late none the less). Saw a promo to bet 10 to win 200 if a TD was scored in the wild card game you bet on. So I bet on a team ML for $10 like the promo had said. A TD was scored. I waited 24 like the T&C said and saw nothing. I contacted support. The chat function was horrible. Connected and disconnected me to different people (Ezekiel and John). From there I explained and John said because I did the bet for 15 they gave me the bet match instead. I told him the T&C says “at least $10”. After realizing he was incorrect he said I had already used the bet match for a wager and couldn’t get it back. After asking if there was anything else, I began typing and less than a minute later he disconnected the chat without me finishing my request. Clunky app, bad UI and terrible customer service. Fanduel is better. Also much better customer service and took care of a promo issue I had right away. Caesars is better even though it took 9 days to receive my withdrawal. Please be better MGM

I first starting using this site because the commute to Nationals Park was shorter. Haven’t had any problems with it so far. BUT….. I don’t like how the “market team” the live chat individuals always refer to are (and I quote) “Not willing to add new markets for ANY sport”. I’m confused…isn’t the point of making people want to sign up with you to appeal to your customers? I pitched some ideas to them about add a new markets that could definitely help the site be more user-friendly as well as help users have more control over the props they pick. They don’t want to add player performances, they don’t want you to alternate lines for players, and they want to put every player in props that are staring in that respective sport. It’s embarrassing for you guys to not want to compete with your competitors like DraftKings, Fanduel, etc. They all allow freedom in terms of you setting the line you want for a player. Get it together, it’s not always about trying to make money off you customers, give them some content cause once these states have sports betting legalized y’all are going to regret not trying to up the competition. Thank you

Placed a bid on suns earlier in the day around 7pm . There was 4 minutes or less left for game to be over and I was changing bid for Celtics Vs. Spurs and there was a glitch in BetMGM or too many people making changes that it kept showing updating . For about 15 min didn’t see any changes . When I was finally able to see changes my suns win was removed and clippers bid that I had won earlier in the day was also gone . I called in right when I notice it and spoke to a representative. At 7pm I was on the phone with representatives for 14 minutes just to have her disconnect call . I called back right away and spoke to another gentleman that wasn’t of much help and just kept saying he didn’t see anything on my parlay for suns and clippers and only saw earlier edits in the morning . I was on the phone with him for 1 hr and 30 min just to tell him they couldn’t help me and the games that I had already won and had been removed couldn’t be put back. He stated someone will try to reach out to me in 24-48 hrs. Very unprofessional and horrible costumer service .

Edit: my review below stand, I do believe the UI/UX needs improvement. However the amount of bonuses this app gives you to get back in the game is incredible. They have free bets, risk free bets, and money matches. My other sports books don’t really do this. One last thing, the parlays they highlight are lower odds then if you pick them yourself so keep that in mind. For instance if it says team a, b, and c to win +250 but you go and create a parlay on team a, b, c manually then your odds will be higher like +270 or something like that. That’s weird. I use two different Sportsbook apps and this ones User interface is very finicky. It feels clunky at times when screens load. Feels like it was thrown together to get a product out there. I think over time it will get better. When it comes to functionality, it works. Plane and simple. You can place some decent parlays, odds are pretty average, and the bonus offers seem to come often. I’ve gotten quite a few free bets which has been cool. I’d give it 3 and a half stars if I could but I wouldn’t give it 4 or 5 until the UI/UX improves.

TLDR at the bottom

I deposited $600 for the risk free promotion, the deposit went through instantly. My bet won and when i tried to withdraw it’s to the point where they are purposely delaying paying me out! I withdrew to my PayPal, which i used to deposit and they canceled it saying names don’t match. I call and explain my full legal name doesn’t fit on PayPal but i logged in and made a deposit so it’s clearly me. Keep in my mind I’ve done this with every other book(FanDuel, DraftKings etc) with no issues.

Then they ask for verification documents, fine. I send the ID debit card and PayPal screen shot just like they ask. They send me another email saying please take a picture of yourself holding the ID. Are you kidding me??? It’s just absurd the teeth you have to pull to get your money out. And the best part? It takes 3-5 days for a PayPal withdrawal to go through according to them. On FanDuel, draft kings and SugarHouse I’ve gotten my PayPal withdrawal same day, sometimes instantly

TLDR be prepared to send 10 documents, call customer service a bunch of times, and wait more than a week to take your money out. Stick to FanDuel or draft kings much better withdrawal process

I saw a Promo ad for this app that says bet $1 and win $100 if any college basketball team hits a 3-pointer. The terms and conditions says to place your first real deposit of at least $10 and place a $1 bet on a money line wager. this app also has a Free $10 bet for a Black Friday special and I used that as my first bet and won and used my winnings to place another bet. I then decided to deposit my first real money deposit and place a single $1 money wager to get the bet $1 and win $100 promo like the terms says. Turns out my bet did’t qualify for the promo because I used my winnings from the $10 free bet to place another bet. Extremely disappointed that they weren’t very clear about things!! I use DraftKings and FanDuel and I like them a lot better! Steer clear of this app and go for the other two!! I will not be using this app and will not recommend to anyone else.

Like the platform but the CS for this organization is terrible, beyond bad, and beyond 3rd tier. Simple requests such as profit/loss statements, help with incorrectly graded bets, or information requests are terrible and you are made to feel like you have done something wrong. Will no longer use BetMGM and expect them to be below barstool, FanDuel, and even Unibet before long. Very unfortunate and as a Platinum status and VIP member, I would expect better. Please note this is feedback over the course of 5 months, not one incident. Go elsewhere or at some point, you will find the same.

I have had MANY occasions where i wanted to go on and make a bet and BetMGM just won’t load, or it takes minutes to get to the log in screen, or trying to get from my bet slips to my settled bets. Everyrhing just takes way too long to do and they have literally lost me making wagers because of it. After i withdraw my last money on BetMGM i will be teyinf something else. Also they dont tell you if you don’t deposit on a specific site u cant withdraw to ur bank so u need to either make an account on some random crap uve never heard of and deposit MORE MONEY or u need to ask for a check which god knows how long that will take to come in.

BetMGM and site is horrible. I am going to repeat all the same problems everyone else has. BetMGM tells me I am not in NJ every time I try to place a bet. There is not a Check Location feature on BetMGM. Navigating app is very very very slow. A $25 no deposit bonus MGM advertises is only for casino bets even though my sports gambling account displays $25. And last and also worst is the customer service. The help chat is brutal. Took me 6 tries to get an answer to my problems. I would give ZERO STARS if I could. Try other apps like draftkings, pointsbet, william hill or fanduel.

Not enough props.. other apps offer a lot more props on football games. Tells you when your trying to figure out what’s the best app for you. The best app for anyone is the one where you get your money the fastest. They all take it every way but don’t want to give it back every way. Tells you will deposit back to your checking click of a button until you sign up deposit your money and find out that’s not a option. Have to wait for your money.

U put $500 into the account and lose and u get 10 $50 bonus bets to make but when u win a $50 bonus bet u only get $50 back not the $50 u put up and $50 for the win. So in order to get u $500 back u have to win all 10 bonus bets. Fanduel is much better it truely is a risk free bet and the bonus is more like ur cash. Also fanduel app is 10 times better once I’m done with my bonus bets I’ll be deleting this garbage.

I dont normally make reviews ever, but this all deserved it. I signed up because they advertised a 100/1 odd promotion and deposited $10 through the ad link. Come to find out that they put the $10 in the casino app instead of the sportsbook. Each time i tried to transfer it over it stated my balance was $0. Not to mention the promotion i signed up for was nowhere to be found. Save yourself the trouble and use ANYTHING but this trash

I got BetMGM put all my information in including my ssi number I deposited my money I live in nj I’m 36 and my account got restricted. I called an I gotta do a bunch of other stuff then wait 48hrs to place a bet. I’m on dk and other bet sites and they don’t do this.

The new app is amazing! Great layout and easy to use. Love the odds boost, cash out and navigation is cohesive. Also like the new inbox and offers all the best payment methods. Highly recommend whether you are a new bettor or veteran.

BetMGM is fantastic. The bets clearly quickly after a win and the software is very quick. It’s easy to use and a step above competitors!!! The VIP group is top of line too. Especially my host Ryan W. Highly recommended!!!!

Great app after the upgrade. It’s like a whole new company ! Tons of new markets and price boosts ! Lots of in game props and player props which I love. Lastly, lots of awesome promos all the time. I highly recommend!

BetMGM is a great step in the right direction, but it still can be low and laggy compared to the top competition. Time to update and squash some bugs.

Glad I signed up with this app. BetMGM is super smooth with the new update. I find the features such as cash out and edit bet to be super cool. It is also great they’re affiliated with the Borgata Casino in NJ. Can’t wait to see what’s in store for the future with this app

Tried BetMGM after seeing a 100/1 offer on the NFL opening weekend and stayed after I was able to cash out my winning parlay even before the final game started!

The updated version of BetMGM is miles from its predecessor and puts itself ahead of the competition with its variety of betting options and promotions. With the backing of MGM, BetMGM 's quality and commitment give customers a sense of security and trust in the future of this platform.

Highly enjoy using BetMGM. Promotions are the best, live action betting runs smooth and very efficient. Would recommend to any and everyone.