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Horrible customer service
This app is good if you plan on never ever reaching customer service or having any issues with the app. However if you ever need to reach customer service there is a huge issue. There is no phone number so you have to email them. Takes 1-5 days for them to answer or they ignore you. Most times they don’t understand or don’t know their own app well enough to answer your questions. If there is a significant issue they have zero idea of what is going on. They offered an nfl parlay insurance promotion. If you lose 1 leg of a 4 leg parlay you will be credited as long it is not a teaser. I made parlay wagers as did my dad using the alternate spreads. We never used teasers and were credited the first 2 times the promotion came out. Then all of a sudden they didn’t credit us and said teasers don’t apply. We didn’t use teasers we were just smart enough to use all their app offers. They have no idea the bet we used and I’ve spent days trying to contact them and explain. Save yourself the hassle and do not use this app. You will eventually get money randomly taken from your account, not get a pay out or some other issue. Then you will spend weeks trying to explain to them their own system to eventually get screwed. Use another sportsbook. Or else you will just regret the hassle.
Love the app when it’s comes to just betting but the “deposit bonus” they offer is complete bs. I’ve still never seen any type of a useable bonus for any of my deposits. Also the withdrawal options are a total joke. If you want to deposit money you can do it within seconds from your bank account or debt/credit card.... but when withdrawing you can’t cannot put the money back in bank account or on your debt/credit card. Instead you can do a special prepaid card, PayPal, or a check. All of those options taking several days if not weeks to get the money back. DK has so issues at all taking the money from your account immediately but when you want to get some back it’s going to be very complicated and take a while. I had a buddy do the PayPal option and DK made him make a deposit from PayPal before he could withdraw anything to PayPal. Very silly. Took 3-5 days to get to his paypal THEN once in PayPal, PayPal also takes 3-5 days to transfer to a bank account. So with the PayPal option alone you’re looking at 6-10 days before receiving any money. With all that said the app is a great sports betting app, just a couple silly issues.
I really must say, I believe draft kings sports-book has outdone itself nicely... I am extremely impressed with how robust and detailed it is. Never mind how simple it is to use. You’ve got lines on almost everything live which is unheard of. It is truly like a bettors paradise.!! I’m further impressed how the balances unified with the draft book which really makes it good to use funds from one location. I am very big on alternate lines such as expanded totals on soccer and you cover that extremely well. I’m sure there’s a few things that we can improve our overall this seems on touchable as far is feature functionality and total ease-of-use. Finally, the availability of depositing money in small increments and the use of the money from draft kings as mentioned is awesome. You should do really well with everyone since it’s so easy to put a bet and not requiring such a large overhead do so OR a Significant amount of time to do so. Great job so far. I look forward to using it and providing you more detailed feedback when need be. Best regards, Giacomo Fasano
Fix the App ASAP please
App constantly freezes crashes and messes up!! Everything about draftkings sportsbook is amazing when it is working well! When it is working well they’re Way above and beyond any other sports book. The problem is is the app is only working smoothly about 30 seconds total throughout the whole day. And the rest of the time it is constantly freezing glitching and crashing. I am on the app about a total of five hours every day. Mostly because I want to check out the new lines and live betting But also because the app crashes so much I have to sign back in or refresh it for it to work properly. Please fix your bugs draft kings! I definitely still recommend this app but this needs to be corrected ASAP. Definitely use this app and deal with it for now though
By FAR the BEST book in the business today!!
Whether you’re a sharp or a square this book is the most user friendly out in the market today. The ability to cash out if you make a mistake, the odds boost, constant promos, fantasy and live in-game betting makes this the most well rounded book in the industry. I believe it rivals the ‘super’ book in Vegas, puts to shame the offshore books and gives more realistic promos as well as pools. It’s a one stop shop and is helping to bring gambling into the mainstream. Can’t say enough about the DK! -JimJams33
It started so good...
And then it went terrible. I filled out a survey last Friday saying how happy I was with the app, I would tell friends to play, and I looked forward to playing more. I was excited! I have continued playing for the past week but it’s gotten to the point where I can’t wait for another Sportsbook to go online in NJ. The constant checking of location and asking me to log in again is annoying...but I can deal with it. The “error” when making a bet that tells me to check the betslip where 50% of the time the bet went through. Unacceptable. The communication errors (which are more and more frequent) that tell me to either try the bet again or check my open bets. Unacceptable. The trying to load the bet slip after the communication error and the bet not going through and it’s not even available on the slip. Unacceptable. The loading of my bets that sometimes brings up the DraftKings website login page inside the app and asks me to login in. Unacceptable. Then when I try to login there and nothing loads. Unacceptable. You gotta fix these issues or I will just be one of the many customers who you will lose.
I win. I lose. Never to much. It’s fun. I was way up for a time. Now I’m back to up a little. Again it is fun. Never bet the rent just money I can live without. Love baseball parlays. If you know who is hot who is not it helps. Baseball you play the money line. Yesterday I bet the yanks as dogs and the Mets as fav. 25 bucks would have givin me back 85. Didn’t win but the game was great and extra innings. Also I just heard we were ordered not to bet teams with Chinese players. Enjoy. Peace and Love.
How many soccer leagues do you have in the app? I’ve been trying to solve this problem with you guys but nobody cares. I’ve been emailed that you have 73 soccer leagues but in the app you only have 18 leagues. You guys provided me a link to log in and it’s the same. I feel like I’ve been lied by some of your people and or I don’t know which one is worst that you guys can’t solve a simple problem. NO YOU DONT HAVE 80 leagues. You only have 18 leagues in State of Indiana. And some of them are EuroLeague,CL,World Cup. AGAIN,NO you do not have 80 leagues in Indiana. Stop lying. You have 14 to 21 leagues. You never had 22 leagues games in State of Indiana. Why don’t you give us to the link of Indiana and we can see how many leagues you have! :) I bet $100 I’m telling the truth. Let’s see your move.
This is a complete sports book that is for the fans of sports and gambling
The app is amazing super easy to use just need a few improvements such as a tab where you can keep up with the teams you have picked to win for the day so you can check progress other than that the location issue is kinda annoying but can be fixed easily hopefully the tech department sees this and fixes that issue other than that great app
For someone like me who just wants to have action without breaking the bank, DraftKings is great. You can wager as little as one dollar on a sporting event or play games such as blackjack and roulette. Deposits are easy and I have had withdrawals posted to my account within three business days. The site offers you promotional wagers based on your history of playing. Really impressed with how the site is put together. Great job!
Transferred my money to another app they own
I downloaded this app looking at the reviews and deposited $100. On the deposit screen there was no option to choose where my money is getting deposited. The transfer went through successfully but I didn’t see any balance in this app. I started chatting with one of their support person who didn’t reply fast enough but when he did he told me that my money went to Daily Fantasy sports which is a different app which DraftKings own and also that I cannot transfer between those two. Also, there is no way from Sportsbook to withdraw my money. This in my opinion is just fraud at the highest level.
Responsible and High Quality
The user interface is simplistic and high quality. Easy for new betters to use, educational for those who have never tried it before, yet on top of you to help prevent fraud or addition. The reminders of each time you log in help to keep you grounded in how many time you log in, which help to prevent addition. The constantly asking for log in info helps to prevent fraud. Very well done and very fun app !
Dk sports book
I love the app and everything that comes with it. There are definitely some other options I wish it had. 6, 6.5, 7 and 10 pt teasers. I also wish you could connect your bank account and the money would directly move over. The whole 2 week check wait is annoying.
Location Issues and No Support
I signed up and deposited money with no issues, but as soon as I try to place a bet the app says it can not verify my location. Followed all steps it recommended on the error message and tried about 20 more times. Tried uninstalling and reinstalling, WiFi on and off, etc, etc with no change, and then tried to contact customer support with no answer. I don’t understand what the issue is as I live in California and the regular DraftKings app works just fine. Considering this is a sports betting app and I cannot bet on sports, I would give it 0 stars if that was an option.
IF YOUR ON THE FENCE WITH DECIDING , READ THIS
the app is good in regards to design and navigating around to find your plays but the reason I give them 2 stars is a big one and that is the withdrawal time it takes to receive your money . It has been a week and I still haven’t received my full amount payout . If you can take our money from us in seconds you should be able to put it back in just the same amount of time . I deleted and tried another book . I am updating this now to 1 star because you responded to me and told me I can pick my money up at your cage , hold on let me get in my car drive all the way down there .
A better way to Contact apps
You can now contact DraftKings Sportsbook & Casino customer service directly
via Email using our new site - AppContacter.com
Yes. DraftKings Sportsbook & Casino is very safe to use. This is based on our NLP (Natural language processing) analysis of over 227,779 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for DraftKings Sportsbook & Casino Is 54.6/100.
Yes. DraftKings Sportsbook & Casino is a totally legit app. This conclusion was arrived at by running over 227,779 DraftKings Sportsbook & Casino User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for DraftKings Sportsbook & Casino Is 54.6/100.
DraftKings Sportsbook & Casino works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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