Caesars Sportsbook Reviews

by Oldstoneface11

Sports betting has been in AZ for about 2 months. I’ve tried 6 different apps and all have had their pros and cons but Caesar’s is the only app where I’ve actually had to reach out to their customer service which has been atrocious (because they are horrible with promotions- and even change the terms after bets are placed). Not only is there a long wait to reach them by chat or phone, their chat reps some of the rudest I have ever dealt with, the will abruptly end chats when they decide yet don’t want help you, which also deletes the chat log so you have start all over with a different rep. I’m not sure if this is a William Hill issue or Caesar’s but, as a Caesar’s Rewards member for decades, this is definitely not the experience I would expect. There are plenty of options for Sportsbooks so skip this one and use others that actually do things right and care about their customers.

by WHSucks

If I could give CaesarsSportsbook zero stars, even that is too high. I’ve had this for a few months, and every time it’s crunch time on a football Sunday, you can almost never sign in. I guess CaesarsSportsbook can’t handle the heavy traffic. Whatever the reason, it’s a disgrace. This past weekend was the last straw. CaesarsSportsbook was down Saturday late afternoon and I missed the 4:30 NFL game, and then come Sunday, CaesarsSportsbook was down ALL DAY. it didn’t come back till some time before the night game. Then you go to Monmouth Park, and they can’t even give you your money to bet with cause the ‘app is down.’ I’ve never been associated with such a Mickey Mouse operation such as this, and I’ve been dealing with sports books for 30 years. You call the customer service agents to complain and find out when CaesarsSportsbook is gonna be back up, and all they say is ‘they didn’t tell us how long.’ Well one thing I can guarantee is that’s the last time I get shut out by William Hill. And what a shame being that It finally became legal in Jersey. Bye bye William. Not nice knowing ya.

by Bmagic24

DO NOT USE CaesarsSportsbook UNLESS YOU ENJOY CONSTANT CRASHES AND HAVING BETS GETTING CANCELED. TERRIBLE CUSTOME SERVICE THAT NEVER ACCOMMODATES YOU FOR THEIR ERRORS.

Today I bet a first half under on a basketball game that won. I log back on to see the bet never registered. Then I go to place a bet for an nfl playoff game and the whole app is frozen. I call customer service to ask if they can at least trace the bet I placed earlier and they said it's lost money, there's nothing they can do. So now I'm short money I should've won and cant bet at all. Oh by the way this is 5th time this has happened in the last several months, and it's always right before major games like nfl Sunday or college playoffs. For the amount of money this sportsbook makes its absolutely disgraceful how crappy their app is and how it always freezes and crashes. I will be looking to switch and I want to make it clear to everyone.

DO NOT USE CaesarsSportsbook UNLESS YOU ENJOY CONSTANT CRASHES AND HAVING BETS GETTING CANCELED. TERRIBLE CUSTOME SERVICE THAT NEVER ACCOMMODATES YOU FOR THEIR ERRORS.

by Thomasfincham

Just plain out awful! 20x play through on bonus funds? Get out of here! Deposit funds and supposed to receive a bonus with it and didn’t get it? Good luck getting ahold of support! That is because there is no support to help you at all! I’ve called 10 different numbers all to get told nothing useful what so ever! Called their corporate number that was given to me after many failed attempts at any help. Guess what? No help at all, only more bad news. There is no customer support in wv so why even have a live chat option? It is said your support is available 7 days a week? Lies!! Emails were sent and none were answered or replied too. I tried picking another state on the live support to see if I could get any help that way and screenshotted the convo which basically was 3 responses and the customer service rep leaving the chat and not answering any of my questions. I waited 6 hours on live chat just to talk to this support only to get shut down instantly! You don’t accept my PayPal, or the 6 credit/debit cards I’ve tried. You are the worst sportsbook I have ever had to deal with. I will not return to your poor excuse for a sportsbook/casino!

by Lavish_01

This is one of the worse apps along with Bet Fox Sportsbook app. First, CaesarsSportsbook either freezes or unexpectedly closes. CaesarsSportsbook times out too Quickly. I wish there was a setting that would allow a bettor to set a time before it ends the session due to inactivity. When CaesarsSportsbook does time out, you lose all of your picks that one has been working on. BET MGM, save all unplayed picks are saved in CaesarsSportsbook until you decided to delete them. Caesar needs to match the features and the setup of BET MGM app as that is hands down the best sports app. I like shopping around for the best odds so I’m not married to one Sportsbook . With that, when I’m working on a monster of a parlay, I don’t need an easy, smooth experience. I can’t be constantly logging back into an app and have to redo my pick’s. This is the reason why I don’t use the Caesar app very often. The only time I put up with this disappointing app is when the odds are better than BET MGM. Caesar I know you can do better. You got all spring before the the next NFL and College football season. Make some significant improvements and I’ll be the first one to come back and give a great review and keep my loyalty with your Sportsbook.

by Oldrob2881

I got CaesarsSportsbook because a rep approached me at a casino bar. I placed 2 bets and later tried to view them and it was either showing “no open bets” or the same bet was showing twice. Clearly I (or any sane person) would not have placed the SAME bet for the SAME amount minutes apart from each other. When I tried to live chat with support, two different people basically said “great, thanks for telling us. No refunds. anything else we can help with?” They also suggested I use a Chrome browser. I have no interest in using a browser when I’m sitting at a bar and there’s an app available. That should tell you right there that they know CaesarsSportsbook has issues. I am a developer. In my opinion, they put too much effort into the eye candy features and not enough into the actual betting part. Ask yourself if you’d rather have pretty live score updates or reliable betting when you’re spending your money. Top it off with live chat support that’s worse than an AI chat bot and you’ve got an experience that actually inspired me to write my very first app review. Don’t waste your time with this company.

by Andywright1986

I’m currently working through a technical error with William Hills withdrawal/deposit system. On my first withdrawal there was a technical error on their side which caused the withdrawal to decline. Not a big deal. However, William Hills stance is that they put the fund’s back into my account. They didn’t, the funds were never put back into my account. My transactions list shows every deposit, bet, and my first attempted withdrawal; but no deposits from William Hill. I’ve been working with customer service for 3 weeks and have had no luck. They will not give me my money back. The most recent rep Danny Edwards is completely ignoring me at this point. All I’ve asked for is a screen shot or some sort of proof that the funds were put back into my account. They will not provide proof because they didn’t deposit the funds. All this for $100 dollars, it’s ridiculous. If you choose William Hill then good luck to you because their customer support is atrocious. There are plenty of other options such as Draft Kings or FanDuel Sportsbook. They have more betting options as well.

by Wildjustappears

CaesarsSportsbook kept applying $5 bonus cash to my account which, according to their terms and conditions, could only be applied when other cash was depleted. Additionally, this bonus cash was locked until $100 was wagered on slots. As I am attempting to complete this requirement, I was randomly given another $5 useless bonus cash with a separate $100 wager, with them taking that bonus cash out of my total balance. Thus, I lost $10 of my own money. I could remove these bonus but when I did so in the past it eliminated all other bonus including ones I had completed, including one I had been working for over a month whereby I make $100 worth of NBA bets in a specific time period in order to earn a $150 NBA Store Gift card. This is not their only trash bonus as most require high wagers in order actually receive bonus cash. FanDuel is a far superior app, and I even enjoyed MGM more by the end. CaesarsSportsbook’s existence on my phone met the same fate as its namesake Roman dictator.

by Michaelmascolino

No customer service or support at all. App is decent but promos work sometimes and end randomly even though they say good until this date. Tried contacting support. Number is out of service. Emailed them, never gotten a response. The chat option has 20 people in line, took an hour and 40 minutes to chat with a guy. The site lags when typing painfully slow so had to exit the site just to type my message and copy and paste them back in the site. Worst customer service ever. Guy was short said promotions can be edited whenever. Asked if management could review or make an exception. He said no they can’t do anything and then sorry I don’t have a better answer. Ignored me asking to have management or someone reach out and just ended the chat. No help at all after an hour and 40 minutes. Once I use my free bets I’m deleting CaesarsSportsbook . Fanduel and DraftKings service are better have same odds just don’t have the random boost Caesars does but they limit the bet to max of $25 smh. I recommend betting elsewhere

by JenninVA

First I deposited a certain amount of money asking if their promotion for a first wager was legitimate. They said yes you could bet up to $2021 at no cost on your first bet and they would replenish your account. I wagered $100 and lost but then they informed me after the fact that the hundred dollars would only be good as bets when they never ever said that in the beginning and the money still hasnt been credited to my account after days!!!! Then today I mistakenly somehow made the same bet twice… Don’t know how that happened considering I know how to bet a d feel CaesarsSportsbook just did it themselves. It took almost 30 minutes to reach customer service and by that time they said the game had already started and they were unable to reverse my duplicate bet even though it was only $30! 😂 I bet on fan duel and draft kings often and their customer service is A+. I would rank William Hills customer service as a D-They care nothing about their customers. I would beware betting with them.

by Voosman12

Tried to join in with another Sportsbook for the Super Bowl, and hasn’t gone very well with Caesar’s. CaesarsSportsbook is buggy, every time I log in, CaesarsSportsbook spins and freezes on me. Usually have to restart and then able to get in. The. Even if you leave CaesarsSportsbook for 2 seconds, have to log in again ( yes I clicked remember me).

Good luck to then anyone who needs to get their to Support line. Live Chat is available, but no one is there. Spent 3 sessions waiting over an hour for someone, but nothing. So I did the alternative, send an email. 3 Days later, no response. Currently on 2.5 hours of waiting for another chat, and debating if it’s even worth it now.

Too bad that this book has a lot better props and bet options, but the other major book will get support responses via email within 4 minutes. Casears won’t have my time if they don’t have time to support me.

by Timmylupus04

Overall CaesarsSportsbook is decent. It offers a wide variety of bets and updates quickly. The withdrawing and depositing occurs quickly. However, the promotions offered are terrible and even when you complete them you will not be given the free bet that is offered unless you contact customer service. I have done 4 promotions and after all of them I had to contact customer service to receive them. When contacting customer service you can choose live chat which will usually take 30 minutes but these people can’t even fix it. They will send an email to marketing that will then give you your promotion a week later. Or you can email customer service directly and this usually takes about 6 emails back and forth with them taking at least 24 hours to respond after each email. So overall CaesarsSportsbook is fine but there are better options out there if you are looking for simple promotions and good customer service.

by Jrockdeuce1

Some bets not defined clearly enough and the layout of CaesarsSportsbook is to keep you in the blind as far as any type of information on the game/match. I have to constantly switch between windows to get ANY type of info on the game. I see other sites that have live scores on each game on the page with all the games on it rather than having to click on each individual game. Still very very frustrated with how they word a bet in SGP with how they determine QB touchdowns and not. I bet that a qb would score a touchdown in a game which is exactly how it’s worded in the bet, “A player to score a touchdown,” and I lost my bet because he threw for it and didn’t rush for it and in the same game they made a Boost bet for the same qb to have a ‘rushing’ touchdown. Which that tells me if it’s rushing then they say rushing. I mean you mean to tell me that Tom Brady doesn’t have any of those touchdowns because he threw for them and didn’t run them in….. horse pucky! I got told to just deal with it and that’s it. No follow up and no reach out to see if a problem was resolved. Not looking for free handouts but some better explanation of bets would be nice.

by I Ate A Rye Seed

The Good
I’m loving the new promotions and bonuses being given out since you guys merged with Caesars. A lot of options and you don’t have to officially opt in usually to be eligible for the promos. The free bets that you guys hand out are probably the best incentive out there in my opinion.

The Bad
You guys limit the parlay options way too much especially since you now offer same game parlays. It seems as though maybe 5-10% of parlay options are eligible. There’s no reason I shouldn’t be able to parlay a TD scorer and the first quarter line. Just my opinion but it drives me nuts. The only other thing I really am hoping you guys will eventually include is the 10 point teasers like some of other sites offer. This is not just me a lot of people really enjoy them as well and is a huge pit off from using your site. And would love to see a little quicker payout nowadays when I withdrawal my funds. Otherwise than those I really enjoy how you guys keep on improving your site.

by Bbb777662

I do like this new app and the promos that come with it. I do not like how long it takes for bets to leave the bets especially when you know you’ve lost a parlay they stay in there for multiple days. This makes me spend more time scrolling through them which is time and time is money when betting. Also, for the Free Jersey if you bet more than a hundred dollars for the month I have no idea if it’s calculating or not, I’ve hit the button multiple times and it sends me to another page and it takes forever to load and sometimes doesn’t load for me at all. This is happening to my friends as well who have CaesarsSportsbook. Otherwise, it’s much better than MGM Sportsbook which is think is the worst and not quite as good as DraftKings. I will continue to use and deposit more if things like these are addressed along with more porous because that’s what keeps people continuing to use it when there are soooo many options out there. Also, you should give people and credit if they spend time to write honest and hopefully useful information because it shouldn’t be for free. My opinion at least.

by JJ Tha Don

Very happy with the all the betting options and the convenience of betting from my mobile phone. Although I’ve had some technical difficulties where the application wouldn’t open on my phone then I got locked out of my account because one of my passwords was incorrect then I had to go to my bank twice to email my information so I wasn’t pleased with all the headache due to that ! I am glad to be back on although I was on a very very hot streak at the time and I’m hoping that it continue now that I’m back on ! All said I’m happy with the service and appreciate the safety they took with my account I understand sometimes things are an inconvenience that it’s for the best regardless of the missed bets and my hot streak I was on . Just happy to be back on !!!

by Bernalan

If you consider yourself a serious or even casual sports bettor this is a must-have app. Caesars definitely offers the most and best promotions. Almost daily they have an odds-boost promotion that is very favorable, and they also have other daily and weekly promotions to earn free bets. They also offer boost tokens which are great as well. They definitely have a lot of great offers to take advantage of. My only critique, more of a personal preference, is CaesarsSportsbook icon. Someone who was visiting me went to download CaesarsSportsbook on my recommendation and couldn’t believe that it was the Caesars app because of the “cheap looking icon” on CaesarsSportsbook . I’d have to agree, it’s just a golden cup. It doesn’t look professional or like something I’d expect from Caesars.

by G. Fayed

I’m loving the William Hill app right now! Depositing was really quick and easy and I had my bets done in no time! There’s a ton of different sports to choose from but they make it super easy to find and browse the odds you’re interested in (mostly NFL at this time of year but a couple of fights have been interesting).

You get all the stats and game updates you need all in one place and you can make your bet at the same time, and even with the live odds they update really fast so you’re never caught waiting for CaesarsSportsbook to load. I’ve been watching the Sunday games and using CaesarsSportsbook to follow the stats and there’s no delay on CaesarsSportsbook at all.

The Welcome promo is pretty good, pretty much the same as the ones you see on other apps but can’t complain. What’s been great is that there’s still some good offers to use after you’ve signed up cus some of the other apps just leave you to it after they’ve got you spending money.

These guys are definitely better than the big names like Fanduel/DraftKings, customer service are way more responsive, and the experience is way more slick. Give them a try!

by Rsgilgallon

Now keep in mind that I am reviewing this literally after the first day of the NFL season using CaesarsSportsbook. So I may have to come back in and change my review. But for now after just one day literally. it’s pretty good

I like it. Straightforward. But the only problem is is that it’s a little bit different than the other ones. Mainly that’s because I never used CaesarsSportsbook before. I’ve been using the other one for a long time so you got into it quicker. There’s always a problem with the banking situation but once I got it covered with them excepting my deposit I was good to go. Payouts are automatic it looks like I haven’t taken any money out. I won a game I lost a game everything looks good so far.

by LBchamp69

Some of the reviews I read were pretty bad so I just wanted to set the record straight - I’ve been on a much of different betting apps and been sports betting for many years and the promos that William Hill has are the best I’ve ever seen. Sometimes they’ll have “super boost” bets where you can literally bet 100 bucks even money (+100) that a hockey team scores ONE GOAL in a game (a bet that should be about -700), yes, you read that correctly. Other times they’ll say you have to play at least 100 bucks on a team and, win or lose, you’ll get 100 bucks in free bet - it essentially works out as either a push or a $200 profit, you can’t beat it.

by TR.24

Okay folks, let’s call it what it is. CaesarsSportsbook is just poorly designed, full of bugs, and overall is a disgrace to the William Hill brand.

Do the folks over at William Hill or these sorry developers even use their own app? If so, how do you not immediately get concerned? For the amateurs who wrote CaesarsSportsbook, here’s a message: You start with THE CUSTOMER EXPERIENCE and work backwards, not the other way around. Please take a second to actually use your app and realize how terrible it is.

The competition for the sports betting market is fierce. If this company wants to stand a chance, FIX YOUR APP and improve your customer experience. This is basic business 101. Sad, some schmuck from New Jersey has to educate you guys on this. Again, FIX YOUR APP.

by Misaltas

Good—Easy to deposit funds, lots of interesting betting options to choose from (spread, odds, O/U, props, live betting), quick payoff, nicely designed, intuitive UI.

Bad—Requires frequent repeated logins, even when running, freezes often, crashes often. Sometimes the only way to get CaesarsSportsbook back is to uninstall/reboot/reinstall.

Please, please support TouchID/FaceID (iOS). If the reason why your app requires logging again every few minutes is legal/security, what better way to prove I’m me (and 21+) is by face or thumbprint?

by Adkduffer

I signed up for the WH app as soon as I could. I’ve used it successfully for several months now. I recently opened up a Draft Kings account to compare the two. The DK app is far better. One example, CFB parlays; you have no idea what the payoff is on the WH app until you finish adding games. The DK app updates the odds as you add each game. Much easier to decide how many games to include. The DK app also gives you historical data such as wins/losses against the spread and home/away games. I haven’t compared actual odds between the apps. Maybe WH pays better.

by Tobodoc

CaesarsSportsbook feels bulky and is slow. I’ve been logged out while I was actively trying to place wagers, at least alert me when I’ve been logged out so I know. Betting options are limited in the live action markets, soccer, tennis, hockey and side bets unless it is a marquee game. They definitely could learn something if they looked at/emulated the DFS gambling apps available for NJ bettors.

Big positive - Monmouth Park is less than 20 minutes from where I live and if I win there is ZERO hassle getting cash at the window.

by GuruPePe 666

95% of the time I have had zero issues with accessibility. The reason why I can’t give 5 stars is the 5% and if your looking for a lot of different obscure bets on games then CaesarsSportsbook isn’t for you. WilliamHill sticks with the basics which is what I play so it isn’t a negative for me but for some it may be. Also the few times I had connection issues they sent out a 50$ credit for the inconvenience.

by Sprinkler Tech

Great App, Great customer Service. App is only missing one thing, you cannot transfer your winnings back to bank account. It is very annoying that you have to physically drive to Monmouth Park. Every other gambling outlet allows you to transfer your money back to your bank account just not this one.

by MurphNJ4677

CaesarsSportsbook is great. The payouts are fast too. Customer service is really outstanding over the phone. Live Chat takes a long time. If you get the prepaid card, it’s usually next day (business) and you can withdrawal your to $5k. You can also transfer from that as well. Only thing I would love to see differently is a separate betting section for halftime lines. It’s inconvenient and time consuming to have to click into a game to see the lines and than back out of it.

by OCNJGirl

I’m not really much of a gambler, I’m a 57-year-old woman who enjoys betting on football games on Sundays. I deleted fan duel almost as soon as I downloaded it, because I could not see the contrast between the light gray letters and the white background. I found this one easy to use and friendly for old eyes.

by Tommyohhh

Way better than the big company apps like FanDuel or draft Kings. I had a problem with my account and I called at 9 am on thanksgiving morning and my call was answered (by a real person) within two rings. If my I need to contact fanduel it takes about 3 days of back and forth emails before anything gets solved. Highly recommend. Safe and reliable

by Here I Come Florida

It is the best out of all of them and I’ll bet on it....try getting all the games to bet on at fan duel....they pick and choose what games you can bet on.....try live chatting with someone at draft king....you have a better chance of winning a five team parlay...even better try calling them.....you can’t...keep up the good work I’m really impressed....I’ve been using them for a while and I can’t believe how easy it is to receive your money not like these other

by "D" 205

I couldn’t wait until they fixed this site !!!!
This was really needed ..... plus the bonus & boosted odds !!!! Amazing!!!
Just keep the promotion going ..... & you should also add a refer a friend plan ... with cash credit bonuses !!!! That would be MAJOR .....!!!!!!