PointsBet Sportsbook & Casino Reviews

by ProphetPosse666

Wish I could give zero stars. I signed up got $200 in free bets. I won about $400 off those bets then I got an email saying my account is restricted for abusing their site. I placed a “risk free” bet last night and they didn’t give me my bet back so I contacted customer service today. They said there’s nothing they can do because their “traders” decided I can’t use my account anymore. They took my money then give zero reasoning for restricting my account. PointsBetSportsbookCasino is a total scam and they will take your money with zero explanation. They’ll let you place the bets, send emails about their bets and then when it’s time to collect on the promo they’ll say “oh sorry you can’t use your account anymore because you broke the rules and no we aren’t going to tell you what rule you broke” I’ve been using DraftKings and FanDuel since Colorado legalized sports betting and I haven’t had any problems with their apps or their customer service. PointsBetSportsbookCasino is a total scam

by Taiwoolu

Probably the worst sporting app ever. At least in my opinion since the very beginning I have had issues using PointsBetSportsbookCasino. First it took me a month to get verified after numerous emails because of a failed ID check never had that issue with any other sports bet app. Then when I finally get in PointsBetSportsbookCasino can never save my login info and I have to keep putting in my full email and password....super annoying also don’t have this issue with Fanduel or any other app. Next when I tried to add 50$ PointsBetSportsbookCasino glitches and double charged me, and when I request my withdrawal on a Sunday I get no response for 3 days then I get one that says it processed but then I still wait and nothing happens then 1 week and 1 day later I get an email saying my withdrawal was denied.....whatttttt again never had that issue with Fanduel or any other app. Plus the live support is not helpful at all when it comes to this issue they just tell you wait and it’s nothing they can do cause they are at home lol. Overall PointsBetSportsbookCasino is a joke and I am good with Fanduel

by Jon Kool

I used a handful of different apps over the past year, trying to determine which one I like best. Pointsbet has a good interface, but the worst service I’ve experienced.

I was asked to submit verification of my ID (which is a great thing!)

I sent a photo of my license, a screenshot of the top of my bank statement, and a photo of a bill with my address.

I didn’t get a response in the promised 24 hours, so I used the chat feature to talk to customer service. They said they were verifying that I was not a bot, and asked to resend my documents.

I did.

Still no response for 4 days. I used the chat again, and they were still verifying me.

No responses. Waited a while longer.

I emailed the customer service and asked if they could help.

Finally got a response: they could not determine if I was a bot so they will not activate an account in my name.

I sent a lot of info that needs to remain secure. I have a lot of concerns about what happened to that info. And their response time was terrible.

I started this process the opening day of March madness. It took until the final four for them to finally respond, and it was a useless answer.

Go to BetMGM. Excellent service, cash outs are quick direct deposits, and a lot easier to work with.

by Fish_charlie

PointsBetSportsbookCasino is really awful. It’s clear that the developers don’t care about investing the time and effort into making a solid iOS application. Face ID sign in doesn’t work, the state selection option doesn’t save my preference and always reverts to New Jersey, on many pages swiping from the left side of the device towards the middle doesn’t work. Notifications are used for advertising instead of providing useful information (like outcome of bets). Scrolling in PointsBetSportsbookCasino feels extremely janky (doesn’t have the same inertia that other apps have). Even tho the “My Bets” is a tab in the tab bar, tapping it goes to a completely different view and the tab bar disappears, which makes no sense from a UI/UX perspective. List goes on and on and on. Absolutely AWFUL application. It’s clear that not 1 person working on PointsBetSportsbookCasino has ever used any good iOS applications or read Apple’s Human Interface Guidelines…

by Unfortunately Necessary

There are some great perks to PointsBet. They have solid promos, boosts, and generally I find better lines there but that might be just me. But the ineptitude by some of the folks I’ve dealt with from there is pathetic.

I bet a lot and earned diamond status at PointsBet which comes with an account manager to help if anything goes wrong and throw you some promotional perks. Well, my account manager has been helpless. I placed a live bet that was declined, but the money was deducted from my account. I can still see the money in my account but can’t withdraw or bet with it. It’s been 2 months and still awaiting resolution from “IT” 👎👎. Then, a cool promo they offer diamond is 5% of your weekly handle you receive in free bets the following week. It’s Wednesday and my free bets were supposed to be credited on Monday.

Overall, really terrible service and just shady that two decent sums of money have been taken from me in 2 months time. Take my advice and go somewhere else - DK, FD, etc. all will take better care of you and your money!

by Markyjay7

I was contacted both via email and text message from “Stan” who tried to Offer a promotion, I then declined and was the. Told if I had any other questions , and that if I had any other promotion offers to apply, I said I did but was from a while back and then was asked to send a screen shot of offer, I did , I was then told by agent that it would be honored after I complete the deposit requirements. I did complete all requirements, the. Was told when I asked when I will see the bonus offer , and was told that if the promotion was expired it won’t work after I was told it would be honored . AFTER THE FACT I DEPOSITED IT ! So basically I lost out on my bonus and deposited for no reason, I recommend using fans Duel or draft kings , they have better betting options and honor they’re promotions plus customer service is way more helpful then here. Horrible betting Booker.

by Silver83p

The “risk-free bets” claim is deceptive, because the free bets awarded are not worth the full value, and expire in 1 month or 2 weeks, depending on kind (a $15 free bet at -200 odds is equivalent to a $5 cash bet; at +200, to a $10 one). But still, I believed the generosity outweighed the issues, as long as you understood how it worked.

I thought customer support was great, until I was excluded from promos without warning. (The claim that they are meant for “recreational” players is belied by a March promo offering up to $1999 in free bets.) My bets were also getting slowed down by then, sometimes for around a minute (without any communication to explain the degraded experience). I also observed fairly regular errors in the prices and saw no simple way to alert their “traders”. Deposits and withdrawals have still worked fine so far.

They have good prices on many standard markets, best deal being -103 on NBA spread on both sides, at the moment of writing. Points betting is also a unique feature, although some would-be fun markets are too high-roller for recreational players due to the minimum 50 cents bet, and could benefit from normalization.

by Pdb3000

I really wanted to like PointsBetSportsbookCasino. Great login procedures, that doesn’t hassle you with MFA or passwords. Extremely clear bonus structure with minimal ‘gotchas’ in terms of qualification and bet restrictions. Good list of sports to bet on, with decent props options.

But there are a number of places PointsBetSportsbookCasino is FAR behind it’s competitors.

1. Cashout is extremely limited, slow, and much lower than competitors.
2. Bet connectivity is a MAJOR issue. Constantly need to re-add bets to get the changing pricing of parlays to work.
3. PointsBetSportsbookCasino is VERY slow to transition from screen to screen.
4. Once you make a bet, you’re stuck with it. There are no cashout/delete bet options. This is a huge deal to me, and a ton of other books have this option. If you need to cancel the bet you need to chat with support — support has taken 30+ minutes every time. But support was helpful.
5. Freebets are treated as a lump sum rather than your money. Meaning if you get 100$ in free bets, you can only make a 100$ bet. They do have the option to split the bet up to 4 times.

Overall it’s a decent app wrapped around an okay book, designed for bettors to make the top 3 normal bets (spread, o/u, moneyline) if that appeals to you it’s okay. If you like parlay, playing cashout, and other exotic bets — find somewhere else.

by Superhbug

As far as odds and betting experience, i rate PointsBetSportsbookCasino very good. But you have a huge problem. PointsBetSportsbookCasino freezes way too much. You need to seriously fix that. Because of the lack of being able to place timely bets, i move to my other betting apps for live betting. I do not experience this type of freezing and stalling on fanduels or draftkings. The pointsbet app constantly freezing on a screen, does not register inputs, or even freezes on the screen transition animation. Basic rule of any app, is that it need to function at the most basic level. Your app is not reflective of that consistently. When its good its great, when its not, it really puts user experience and live betting wt the bottom of the pack. If you want to play with the big boys, you need to operate smoothly like the big boys or else you’ll be left behind. Fix the freezing and stalling of your app.

by Diecast747

Used PointsBet almost exclusively for a year and have finally gotten sick of their crap. Just use their free bets and cash out and out your money in Fan Duel or Draft Kings, MGM. The straw that broke the camels back was an MLB same game parlay insurance. I lost so they gave me a free bet… to use in a month on a certain day! So I’m looking at this free bet that sitting right there and can’t use it but on one random day in a month. Also, they don’t disperse funds until the game is finished even if your bet won (example: you bet over 5.5 goals on the Leafs game and they hit 6 goals in the first period. You don’t get paid until the game is over!). Also, app doesn’t save log in info, Face ID or pin so every time you log in (10-20 times a day with the law shutting the betting apps down after 10 mins of no activity) you have to MANUALLY log in. Totally unacceptable in a live sports betting app. For that, I’m done! Money is going elsewhere.

by Brad7492649

I’ve used all the betting apps in IL extensively. PointsBet is right there with my favorites due to its sleek and modern UI, engaging promos/boosters, easy to navigate, fast response when placing bets, and wide variety of markets. The pointsbetting and request a bet features especially are great and differentiate it from other apps.

The only downside I’ll note is that a few months back I started having issues getting PointsBetSportsbookCasino to login and respond right away. Partial load at startup, followed by lack of response when clicking on login and menu buttons. I’ve chatted with support on it and currently using workarounds like putting phone into airplane mode briefly then going into PointsBetSportsbookCasino , then turning airplane mode off, it seems to get it unstuck.

Still love PointsBetSportsbookCasino overall, just sharing the above downside in hopes to get it resolved.

by WestCoastJeffro

PointsBetSportsbookCasino isn’t as good as the other casino apps in PointsBetSportsbookCasino Store for one reason: Their payouts. For example, to get the same payout on the Suns as all of the other apps last night you had to give up an additional 2.5 points. That’s absolutely ridiculous and why I only use free bets and boosters. It’s a shame, too because PointsBetSportsbookCasino looks sharp and works well. PointsBetting is interesting, too although probably only worth it if you’re willing to risk a LOT of money. Still, it’s a gambling app and a lot of people are, it’s just not for me.

I really do like PointsBetSportsbookCasino and it’s never given me a problem (in fact it’s run without crashes/errors for me than MGM and FoxBet) but until the move their payouts in line with the other casinos, if you’re going to use your own cash I’d have to suggest you bet elsewhere. If you’re going to risk it, you deserve to get paid the same as you would anywhere else. Since I had a free bet, I’ll live with it!

by Degenmuffin

PointsBet is a great book to have in addition to other books. I wouldn’t choose this as the one to use exclusively, but they often have very generous odds on MMA probs that deviate from what other books offer. I like PB but I always have difficulty with PointsBetSportsbookCasino . It is very quick to log me out, and only allows me to login with my pin maybe 1/3 times. The rest of the time I have to manually enter my email and/or password. It is a pain when I am live betting and juggling multiple betting apps. DraftKings stays logged in, FanDuel Rivers and Barstool auto logout after a while but their Face ID function works well which makes things easier.
Developers, if you read this, please if possible make some adjustments to address these issues. I would use pb so much more for live betting if login was easier and I could stay logged in for a reasonable period of time.

by Dubz_11

PointsBet is one of several sports betting apps I’ve used and I think it delivers a really good experience. As a fairly casual and low stakes bettor it is one of my favorites.

Positives
-Runs a lot of promos and varied odds boosts which usually provide better odds than similar offerings at other books and often gets me interested in sports I wouldn’t normally follow.
-Offers a large variety of bet types for all manner of sports. I often can’t find bets I want to make at any of the other books I look at but can find them on PB. In particular, I like NARCAR and always come to PB first because most competitors don’t have half the options.
-Generally find competitive and even the most attractive odds in relation to other books.
-Found the sign up, deposit and withdrawal process pretty easy, quick and reliable.

Drawbacks
-I’d like to be able to more easily access my settled bets (it is found in my account options instead of as another option to the “my bets” tab on the bottom of the homepage).
-I’d like to see different bet types for events presented in tabs instead of a straight scroll down menu with all options listed.

Overall a really good experience and would recommend.

by Collin649

PointsBetSportsbookCasino itself has functioned flawlessly so far. In terms of the sports book, the list of promotions is never ending and it seems like there is a new one every day. They run regional promotions that are specific to your local sports teams as well, which is a nice touch. The odds are typically very comparable to other books, and they always pay out winnings almost instantly.

My only complaint is their Cash Out option. Even when the bet clearly shows the Cash Out feature as being available, there are times where it shows the event as being “suspended” for more than an hour at a time, making it virtually impossible for you to do anything but ride out the storm and hope that the bet ends in your favor.

All in all, it’s one of my favorite betting apps (for the options available in Indiana) and well worth starting an account in my opinion.

by JimSports

Great Betting Options, Great Customer Service

PointsBet is a great Sports Betting app with lots of betting options (current, live, future, parleys, teasers, and PointsBets) to satisfy anyone’s betting tastes. Additionally, they offer really great timely promos (MNF/TNF/SNF NFL, World Series, NBA, NHL) for all 4 major sports with lots of bonus bets offered. Three negatives I have regarding the bonus money is that 1) it expires, but at least it is not for a month, 2) you are limited on how much you can split up the bonus money, and 3)betting bonus money only returns the winnings to you, not the bonus money.

Regarding the Customer Service, I have used the Chat Live numerous times and the email a few times and both are great - the service reps are knowledgeable and quick to respond with the info I need.

by Noneofthenamesitryareavailable

PointsBetSportsbookCasino works great I have had zero issues with glitches or crashes. No ads. The book offers regular boosts and promos and is very quick to grade and pay out. Their promotions pay out especially fast (boosted spreads/certain bet insurances) as compared to other books which is great for NFL bettors to be able to use same day on later slates of games, whereas some other books tend to not pay out until the day after and you have to wait for next weeks games to use them. I’ve got a few right now as I’m just getting into online sports betting but use this one over 90% of the time.

by Murman93

I love being able to place bets in real time sitting on my couch watching the game and Pointsbet's app is set up great for that! I love all the promos they run too with risk free bets, being able to place a bet and know if I lose I get to place another bet for that same amount for free is awesome! Another thing I really like is a few weeks ago I bet on Purdue to beat Minnesota and I think most of us have seen by now the awful pass interference call that stole the win from Purdue and ultimately stole money out of our pockets! Well Pointsbet made that right by giving me a free bet for the amount I had bet on Purdue, they didn't have to do that but they knew it was the right thing to do, would highly reccomend doing your online betting with Pointsbet!

by Speith

For the third time since I’ve started using pointsbet as my book they confirmed a bet as a loss that was actually a win. I literally had to argue with customer support that josh Allen scored two total touchdowns against the cowboys on thanksgiving. They told me repeatedly their traders ruled josh Allen only had 1 TD. After arguing for 45 minutes they finally admitted their mistake...for the third time. They offered little thanks and no compensation. After I told them I would no longer use them as my sports book they said “well that’s your choice”. I will be returning to fanduel as my sportsbook. Their customer support is much better, they value their customers, and offer compensation when they make mistakes.

by JoeyInJersey

I’ve used PointsBetSportsbookCasino to wager on NBA, NCAA basketball, soccer, and tennis, and I’ve really enjoyed the experience. I especially like the ‘Make it Rain’ promo for basketball which awards bonus bets for 3 pointers made by the team you’ve selected. Promos like that make the risk less and the potential reward more for the user. For NBA, I particularly like the option to set my own spread at whichever number and for whichever team I would like. I’ve also very much enjoyed parlay betting via PointsBetSportsbookCasino , and there’s currently a great promo for 5-leg parlay bets. Perhaps the best feature for NBA bettors is that PointsBet offers -105 odds on spread bets, which is an advantage over other sports books offering the usual -110. Overall, a very good app with excellent options, promos, and odds.

by BigZuki

This is a very poorly run business. I won a 12 team parlay from their free $50 promotion they were running with barstool.

I reached out everyday for the next following 4 weeks with the same automated response that I they are waiting to hear back from the finance team but never give me any number to speak with them directly.

A month after winning my bet and requesting withdrawal they call me unexpectedly and question me asking the details of my bet. I could not access my account since I was on the phone with them to give them the specific information about my bet, and then with no warning tell me they will not be paying out my bet. I will be speaking with my lawyer and reaching out to BBB regarding the scamming practices this business partakes in.

by Hated For Promos

I have promoted pointsbet as one of the best gambling apps around.....unless you use the promotions they post to be used. It seems if you use the promos too much , they don’t like it and will suspend you from using promos. Truly the most ridiculous thing I ever heard sooooo. Typical gaming site. Only like you when You lose

Follow up. 8/31. I received email in regards to my comments asking for a call to discuss my opinion. Well..... I called.
Agent had no idea why I called or note on my account as to why I may call. AND needed to put me hold as I told her I was asked to call and talk about my post It was me explaining my concerns and an agent listening. There was no back and forth or let’s see what we can do to improve OR let’s reevaluate your account etc
WASTE OF MY TIME

by RichRR

First let me start by saying PointsBet offers a wide variety and probably the deepest amount of wagers you can make. I have contacted customer service on multiple occasions and in every instance they are willing to help. I have cashed out and gotten my money promptly. The only drawback to pointsbet is they do not offer PayPal deposit. One more drawback with PointsBetSportsbookCasino is sometimes live chat can get glitchy. But I have used other betting sites and this issues seems to be a common theme. That is why I gave it 4/5 stars... If you can get past the previous two issues PointsBet is definitely the way to go and my preferred place to place sports bets.

by Ovo1042729

I have been using so many different betting apps/websites over the last two years. I can honestly say that Points Bet is the top betting app for me personally. It has an incredible and easy set up. Withdrawing money is also another positive. It is quick and super simple! You can also pick up money if you need from the Meadowlands race track in NJ. I am all for PointsBetSportsbookCasino and believe that it will last longer than other betting apps/websites. Points Bet... Keep up the good work!

by Bacon Brigade

I absolutely love PointsBetSportsbookCasino! I’ve used other big name Sportsbook’s in the past but this one is different! Plenty of boosters to choose from, along with great up to date live scores with the best odds around! Easy withdrawal process, have never had issues receiving my payment. The customer service is second to none, they always get back to you in a timely manner and always provide a thorough answer to your questions! Definitely will continue using PointsBet!

by Stuartled

If you’re in New Jersey and bet sports, you should definitely look into using the Points Bet app. It’s easy-to-understand layout allows you to bet many different kinds of sports. Additionally, they offer a really a great sign-up bonus and multiple promos each week that I use on a regular basis. One of the best ones is on Thursday and Monday night NFL football, if your team scores the first touchdown you win automatically regardless of the final score. I can’t recommend PointsBetSportsbookCasino enough.

by MuMoneyMurda

User friendly Interface, app is really easy to navigate and get your bet placed. Payouts are quick. They pretty much have every bet you can think of on every sport, but guess what don’t see a bet your looking for, tweet them and they will create the odds for you. They are always doing real money and bet bonuses for their customers not that “casino credit” crap you get with other apps. And too too it all off, I lost a bet on Lakers opening night and they refunded my bet because Bron only had 2 points in the 4th quarter and AD had none. Points Bet is the best and I would recommend them to anyone.

by Pat From NJ/NY

These guys have a great app that’s super easy to use and has a clean layout. While I typically place more traditional Spread and Moneyline bets with them, I’ve done some Point Betting and it’s a very fun alternative that no other book in New Jersey is offering. Only thing I wish they’d change is an easier way to see what bets are pending by having a place to click on the landing page as opposed to going into account details every time. But still a 5-star review since I’ve really liked PointsBet, their promotions, the speed of them paying out winners, etc.

by Gdawgz81

My experience with customer service has been great so far. PointsBetSportsbookCasino works great and easy to use. They are quick to respond and have taken care of the issues just as quick.
PointsBet Betting is a very cool and exciting way to bet, makes it more exciting and even though it’s risky the rewards are high. The more you know about what you’re going to bet the better.
Betting itself thru PointsBetSportsbookCasino is great...it’s clear and straightforward. The odds are hell of a lot better than FanDuel and pay out more for the same games and parlays. PointsBet has a lot of enticing promos for each sport that makes betting more rewarding.

by Sparkes3576456745564

I have used many different Sportsbooks like Fanduel, DK, William Hill, etc. Pointsbet is with out a doubt the best I have used. The bonuses on here are the best I have ever seen and its not even close. The layout of PointsBetSportsbookCasino is also very easy to use and the customer service is very good. When I joined Pointsbet I did not expect it to become my go to place to bet because I had always used Draftkings. Now, I use Pointsbet 90% of the time and Draftkings I use 10% of the time. The only con I could think of is that you can only have one account per household so my brother and my dad are unable to sign up. Regardless, PointsBetSportsbookCasino will definitely remain my go to.

by Heights Hero.

I’m incredibly impressed with PointsBetSportsbookCasino . They really get the way someone would want to gamble from the palm of their hand. They have soooo many more money lines than competitors sites. The depositing of funds is super easy, but honestly, withdrawals are even easier, which is incredibly rare with gambling sites. The bonuses really benefit the customer. You get the money up front, if you win, it is yours. Sites like DraftKings makes you bet $75 of your own money before you can get your bonus, but PointsBet is so much better. I recommend to all my fiends and coworkers. The live betting and cash out system is great too.

by Brucemcgoose

I’ve used bookies and sites and apps in NJ - PointsBet has earned my loyalty. They have quick support, awesome bonuses, super fast payouts and the best lines. I hesitate to dedicate loyalty to a book but PointsBet has truly earned it. There’s no reason I’d use any other book. To anyone on the fence - trust me when I say it’s a no brainer. If nothing else consider the bonuses they offer - no rollover, you bet it, it wins, its cash in your account. This is a review from a real regular user. If I had one gripe it’s that they don’t offer entertainment bets but you can always find a negative. PointsBet is legit, I recommend them to all my friends looking for action. If you’re using any other book in NJ you’re missing out - for real!

by Metboi08

I have been using PointsBet since they came to New Jersey and I have never had a bad experience. PointsBetSportsbookCasino is user-friendly, their customer service is by far the best in the business and their bonus/daily promotions are amazing for even a first time bettor. Although I haven’t been part of any ‘bad beats,’ the fact that this company has refunded so many bets just shows that they care about their customers. Going forward, this is the only book I will use.