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About: MGM Resorts International is a hospitality firm that operates casinos, restaurants, and recreational
resorts.

Headquarters: Las Vegas, Nevada, United States.



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BetMGM - Online Sports Betting Contact Information

Listed below are our top recommendations on how to get in contact with BetMGM - Online Sports Betting. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact BetMGM - Online Sports Betting. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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Read 27 Customer Service Reviews 😭😔💔

4.8 out of 5
Charles J Kukawski Jr
2024-01-25

Can`t access my account-- multi-factor authentication has wrong phone number, which was never my phone number. I`ve sent ID pics and jumped through all the hoops but still after almost 3 weeks i still can`t get on the site

Mike Burt
2022-12-21

I haven't received a single response from any of my emails that I have sent BETMGM pertaining to a prize I won from a BETMGM mailing. I received mail from BETMGM NJ, in that mailing was a scratch off area which revealed that I had won a $250 of casino freeplay along with a code. I followed the instructions on the mailing which explained the following process to activate the $250 in freeplay: Login to my account with BETMGM and click on Promotions, enter the code and enjoy the $250 freeplay prize. I have followed the directions as directed and there is absolutely no where on the BETMGM site to enter a code for a prize of any kind. I even tried to enter the code on the bonus portion of the Deposit/Withdraw page and still no luck. How do I claim this freeplay prize of $250 before time runs out on December 31st. Please contact me by email or text me how to proceed. I'm not losing another bonus because of extremely poor instructions on BETMGM behalf. P.S. I spend a lot of money on BETMGM and this is unacceptable way of treating a Gold Level Member. Mike Burt

Joseph R Oleskow
2022-07-05

Date of Interest is 06/27 2022. Bet code is 1YKSZG4D3D. This was an MLB bet. Texas Rangers at Kansas City Royals. Amount was $74 bet to win $50. In the MYbets feature, it was reported as a win. However, in the transaction feature, it was reported as a loss. Please correct to a WIN.

Cajun
2022-03-26

Bet Bet Villanova to make it to elite 8 (2022) and they have done this but my bet has not paid out and was wondering when will it pay out?

Jeff Weiss
2022-01-01

How can i withdraw my money. There is no one to email, call amazingly painful to navigate the app.

Jimmy Cochran
2021-08-08

Mobile sports book will not load. I have uninstalled several times. Won't work.

Gary Jenkins
2021-07-08

I have deposited $200 dollars and y’all won’t let me make a nba bet? Y does my money have anything to do with your bonuses. I want make a bet on tonight’s game. If y’all can’t do that then please send me my money back!!!!!!!

Tanisha Gadie
2021-05-31

I have my banking account info set to the app that is how I deposit money.so why can’t my winnings go to my bank account the same way? And I also requested to have the cash sent to mgm casino so I can pick it up and it is still in processing and it has been more then 72 hours so what are the next steps I need to to take?

Robert Fischer
2021-05-09

I tried cashing out bet before game was over on 2 bets. It wouldn't let me cash out, it took all my money. When I tried 6 different times to cash it. Mgm says we can't help u. Experts my ass, deleting mgm not go back they. They take ur money in a second but it takes 5 days to get my winning. It's a scam stay away

Massimo Perini
2021-04-21

arizona cincinnati game was suspended due to weather condition and arizona was winning 5 to 4 in the 8th and it will resume today at 2 so why you said it lost you should of waited for today and the game finished

Scott Hopper
2021-04-17

I need to talk to somebody ASAP. You guys have been double withdrawing me account. Every time I deposit you take the money out. And then withdraw it again. This is total bullshit. Nobody will return emails or answer the phone. My lawyer will be contacting you.

Margaret Malave
2021-04-07

Bunch of scumbags tried to withdraw 700 bucks now its going on 2 days customer service sucks they don't answer e mails and they should dismantle that site

Andy
2021-04-06

You’re fucking shady as fuck I’ve been locked out of cash out for 3 hours now I’m done with you cunts

Steven Hill
2021-04-04

Mgm was working fine in the beginning then all the sudden wanted documentation so i sent it in they didnt clear it so i sent it again and now 4 days later still waiting for verification so i can get my 150 dollars they let me deposit back in my hands.

Christopher Fortune
2021-03-06

I included Arkansas Pine Bluff vs Southern in my College basketball parlay, however it was a football game that was listed as basketball. I would have never included it if I thought it was football. I feel like I have been completely misled by MGM and will be telling everyone I know about this deception.

Charlie
2021-03-01

Made deposit in December but understand it was risk free it was for the casino 2 months later I have said deposit taken out of my bank account thinking it was risk free for new users!!! Tried to get in touch with support but only can reach out to New Jersey which can’t help me in Pennsylvania any help would be appreciated !!!!

Marckus Williams
2021-03-01

I just deposited money now i cant bet nd ive been lovked out of my account

Juan
2021-02-24

Can’t access my account.I’m very furious.All my games are winning and I have the opportunity to cash out and this happens.This feels like a cheat

James
2021-02-24

I can’t access my account.

Roseann Bell
2021-02-22

You withdrew from my account when never used your app or anything else.

Jamorian Gleaves
2021-02-19

Hey I’ve been trying to Withdraw my money from my account it’s not letting me they told me I had to deposit money in already to withdraw in I did but it’s not letting me

Robert Brown
2021-02-16

I wanted to withdraw some funds from the BetMGM app, and it stated that I could only withdraw using one of their several methods, all of which require that I had deposited money that way. So, I deposited $10 using the Play+ method and now I can't find that $10, nor can I withdraw other funds because the transaction seems to have disappeared, even though it showed the deposit as successful.

Paul Long
2021-02-08

I cant get in touch with betmg I tried their customer service number and it doesn't go through, also tried email and it was returned. This site is terrible

Shaneka Birge
2021-02-05

I deposited $200.09 in my play account and it’s not showing available got betting in my mgm account for betting. Please help

Too many bugs and wouldn’t let me withdraw my money

2022-04-27

by Gordie15

A promoter at MGM casino came up to me and offered a promotion they were doing where MGM would match my deposit up to $1500 + an extra 50 on top of the match. The promoter was getting very frustrated and snobby when i started asking how much i needed to bet to be able to withdraw my money. She told me i only needed to play the original $200 that i deposited, so i decided to sign up because it was essentially playing with free money. BUT.... firstly when i deposited the money it only showed the $200 i deposited and not the MGM match nor the extra $50. So the girl went to the Sportsbook area and got it “fixed”. I come to find out that they put the entire $450 as bonus money forcing me to play through the whole $450 to be able to withdraw. Also, i come to find out that some of the casino games don’t count towards playing through the bonus money. Once i finally played through the $450, i tried to withdraw the money and it told me i need to make a deposit with my card first. Which i don’t understand because how could i have deposited the original $200?! So i deposited an extra $10 of my money with my debit card. The stupid app still didn’t recognize that i deposited money and told me to deposit more. Customer service is little to no help all the while, this app has very terrible bugs. Once I’m able to get my money back, I’ll never use this terrible app again. FanDuel is a thousand times better.

Scam

2022-05-04

by Johnradly

Stay away. This sportsbook will scam you. It is okay to deposit but when you are winning they will pretend to put your withdrawal under review up to 5 business days. Knowing you will change your mind and reverse your withdrawal and gamble and loss. Once it’s getting near the 5th business day and you still haven’t changed your mind and winning they will then block you from withdrawing your money and will start asking you for your ID and a picture of you holding he card that you use and other documents etc. My dad kept depositing with no problem he kept losing and when he won big he decided to withdraw 1/3 of his winnings. So they pretend to say okay it’s under review up to 5 business days. On the 3rd business day they blocked his account stating that i he was using my card even if we have proof that he was using his own card. So if that’s what they think it is why would they let him deposit in the first place. It’s okay with them if you keep losing but when it’s time to take out your money they will hold it and block your account. We can easily show them what they want with our ID and Card but were not doing it because they didn’t have a problem accepting our deposit why would we go through their demands. I have screenshooted all my winnings i will report this to Illinois Gambling Commision and will look for a Lawyer. Look at most of the bad reviews that’s what they do when you are winning they will lock your account.

Robbed of free bet credits

2022-05-11

by Rotes Reviews

This is the worst app I have ever used from the App Store. My original claim was worst gambling app but seeing how terribly the staff handles customer service and how glitchy the app is they managed to take the cake crap cake.I took the $200 free bet promo for the Super Bowl which is the sole reason that I downloaded this app of course one of my $50 bets went through twice when I did not do that. They were claiming that the vet was placed on different occasions which did not happen the bets don’t even show at first when I enter them and it looks like nothing is even active then all of a sudden I see I put two wagers on the same game for $50. Using your brain you should be able to tell that was a mistake because nobody would really place to $50 bets on the same exact game so because of their screwup I lost that. Then they try to make it up with giving me credit for $25 in the casino great that sounds like a nice offer until I learned that I need to wager $125 in casino games in order to claim this. I literally went back-and-forth with customer service or whatever you can call it because I’m not even going to call it customer service for weeks and they still would not admit their own screwup. Do not download this app do not trust these people with promos and take your money elsewhere there are many other betting apps.


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