Disney Story Realms Status

Last Updated on 2021-09-16 by Kuato Games

I have a problem with Disney Story Realms

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⚠️ Most reported problems ⚠️

Something else

66.7%

Connection

33.3%

24 hour clock ⏰

- The app has technical issues with restoring purchases and connecting subscriptions to other devices.

- The app freezes when attempting to restore purchases.

- The app has limited free books available, which can be a problem for families who cannot afford to buy additional books.

- The app lacks activities for the free books available, which can make the experience less engaging for kids.

Claire Lewis 2023-06-11

Hi I’m trying to subscribe, but entering my date of birth doesn’t do anything. I’ve tried different dates. Any idea why I can’t subscribe?

Joesse 2022-07-29

satang@redacted

Showing 1-2 of 2 reported issues:

Common Disney Story Realms Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Disney Story Realms network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Disney Story Realms App
1. On android, goto Settings » Disney Story Realms » click [Force Stop]

Clear Disney Story Realms App Cache and Data:
1. On android, goto Settings » Apps » Disney Story Realms » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Disney Story Realms.

On android, goto Settings » Apps or Manage Apps tab.
Click Disney Story Realms » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Disney Story Realms » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Disney Story Realms