Contact Disney Story Realms Support

by Scanlon718

I would give 5 stars if the app worked the way that they described when it comes to the subscription. Downloaded on one iPad and am unable to connect the subscription to any of the other devices that run on the same iTunes account. I have tried to restore the purchase. Each time I do that the app freezes. I have deleted the app and redownloaded it. I have made sure that the upset is up to date, has enough room and is the correct version. Have tried on my phone and anything else I can think of. Very disappointed!! My daughter enjoy the app when they play it. I wish we could have it on both iPads so that they wouldn’t have to argue over who gets to play it. I tried to contact the developer from the email listed on the apps page but when I click it I am directed to a page that tell me that it’s not a working page!! Making me even more frustrated!!! As of right now I feel like I have paid way to much for an app that doesn’t get much use because we put it on the youngest daughters iPad and try to keep the girls from taking each other’s iPads to limit arguments. A fix needs to come quickly and consider a partial refund to those that have been paying for a subscription that are not getting to use it to the full extent that was promised.

by Jaymeleabeaseeley

I understand that u need money to keep this app up and updated but why can’t there be more activities for the free books u have because there’s not a lot of parents or kids that have money to buy apps for their kids and the there isn’t a lot of free books couldn’t mickeys books be at least free !? And or have more things to do and let them read with the characters book they are in ?! Both child and characters work together through the storyline and storytelling jist a lot.... I think your in the right direction just need more updates soon because they get bored very quickly

by 🦄🦄🥳

Okay so first I want to say that I went in with pretty high expectations and I feel like they were not met. Disney has published some very good apps and this was not one of them. I feel like the game is fun but after an hour you have explored all 4 of the realms and books that are unlocked and it just gets boring. I thought about paying to get everything unlocked but it costed $50! And that wasn’t even a one time payment this is a annual $50 payment! That is kind of rediculous to pay for an app! Ok very disappointed with this Disney app and I hope they make updates that are better.