PatientKeeper Reviews

Published by PatientKeeper, Inc. on 2023-12-13

About: PatientKeeper’s mobile app supports physicians’ clinical workflow and
provides anytime, anywhere access to aggregated clinical data from disparate
backend systems. The PatientKeeper Mobile Platform overlays your existing
hospital systems so physicians can easily access clinical results, view
enterprise PACS images, enter orders, enter charges and perform other clinical
workflows -- all from within a single app on their iPa.

Rating 2.9/5

Safety Score: 17.7/100

Legitimacy Score: 42.8/100

Table of Contents:

Overview
Benefits
User Reviews (6)
Is it Legit?
Is it Safe?
Not working
Report Issue
Contact Support

About PatientKeeper

What is PatientKeeper?

PatientKeeper’s mobile app is designed to support physicians’ clinical workflow and provide them with anytime, anywhere access to aggregated clinical data from disparate backend systems. The app overlays the existing hospital systems, allowing physicians to access clinical results, view enterprise PACS images, enter orders, enter charges, and perform other clinical workflows from within a single app on their iPad or iPhone.

Features

- Enter lab, medication, diagnostic imaging, dietary, consult, and other orders

- Enter charges for each patient visit/encounter and easily identify visits with missing charges

- Document clinical procedures and patient progress notes

- Securely message providers and care team members

- Review and manage an accurate, up-to-date patient list

- Access and trend lab results from hospital-based and community laboratories

- Review radiology, microbiology, and pathology test results

- Seamlessly access enterprise PACS images directly from the image report within a single app

- Review medication lists (including IV meds) and see a history of discontinued meds

- View all clinical notes including admit, progress, consult, discharge, and operative notes

- Review an at-a-glance presentation of temperature, blood pressure, heart rate, and other vital signs as well as input/output measurements

- Review a patient’s known allergies, including substance, type (drug, food, or environment), and a description of any reaction.

Overall User Satisfaction Rating

Negative experience

82.3%

Neutral

25.1%

Positive experience

17.7%

~ from Justuseapp.com NLP analysis of 37 combined software reviews.

Key Benefits of PatientKeeper

- None mentioned in the review.

6 PatientKeeper Reviews

2.9 out of 5

By kaytenn05

It’s fine

We have had patient keeper in the hospital setting now for several months. At least once a month, PatientKeeper will not refresh at all for several days, and many times when it’s supposed to be up and running, there is information such as nursing notes, labs, etc that have not crossed over. As someone who frequently works weekends, this is frustrating as I’ve had to wait (at least at my facility) until the next open weekday to have it addressed and hopefully rectified. This is our portal to be able to look at records from home as well, so when getting calls from nursing staff, etc or trying to follow up from labs that were ordered prior to leaving the hospital, it has become somewhat untrustworthy to provide this service.

By Graphsareuseless

Should have left it alone

The newest version is a lot less user friendly. The graphs, in particular, are useless for following trends. They display a whole bunch of bunched up values from way way back, then a whole bunch of bunches up values from current, then one line across the graph. Have clicked on every menu and it does not appear fixable.
I would have kept the old version but got a message I wouldn’t be able to use at all if I didn’t update.
I’d suggest you guys revert to two or three versions ago and then take a vacation.

By iphonedoc1

Poor UI/UX

Among other problems, PatientKeeper constantly has unwanted pop-ups that get in the way of the work you are trying to do. I am so sick of having “are you new to PatientKeeper” pop up whenever I’m trying to add a patient. (Been using PK for years). Interface is overly busy. Not intuitive. Takes numerous steps to perform many simple tasks that could be done with 1 click. Clearly whoever designed this has app has never used it themselves for the intended purpose.

By ysuaige

Crashes

Crashes consistently. Have to clear cache consistently for list to load properly Admission order sets a mess and will not load properly in mobile. From the patient’s side. The discharge paperwork generated is disorganized and confusing for patients. A frustrating EMR for physician, nursing and patients.

By twindad85

Awful

Doesn’t refresh patient list, doesn’t load current patients, doesn’t find patients in my group even after searching them. Just horrendous app

By Lml0507

Unable to look up patient info

Since last update I cannot look any patients up. Reason for adding pt to the list is blank.

Is PatientKeeper Safe?

No. PatientKeeper does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 37 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.9/5 . Justuseapp Safety Score for PatientKeeper Is 17.7/100.

Is PatientKeeper Legit?

No. PatientKeeper does not seem legit based on our analysis. This conclusion was arrived at by running over 37 PatientKeeper User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for PatientKeeper Is 42.8/100..