LifeLock Identity Reviews

by JerBearATX

I’ve been trying to cancel my subscription for over an hour. I’ve tried automatic chat and it says I don’t have active subscription although my MasterCard says differently. The support page informs you that if I go to accounts page- All I have to do is press the cancel my subscription or unsubscribe feature and wallah... done.. I’ve been to account settings, my subscription, manage my subscription, support and help.. I should’ve spent the hour on hold rather trying to make it easy online as they claim. For services you receive for free from every credit card company, credit karma, and/or from the credit bureaus themselves, $20 a month isn’t worth the locking up ONLY TransUnion. When I applied for a loan, I told my bank.. oh I might need to unlock my credit for you.. they immediately responded with.. oh it’s fine. We got your info from Expedia. And Then I received notification of their inquiry from credit lock, credit karma, Expedia. You’re app should be called TransUnion lock/credit watch and notify. Misleading marketing. The services in this day and age are necessary and although I find these services needed.. it should be more broad and if you’re gonna charge a fee, do something more than what’s offered in just having an account somewhere else. Thank you. But no thank you. (That’s if I can ever find out how to cancel my subscription). Ugh.

by Sickofthizmess

When I first got LifeLock couple weeks ago, I was looking at different phones online on T-Mobile and did the pre approval to see how much I would be spending and literally immediately after I hit the submit button I got a notification from LifeLock asking me if I was aware of this T-Mobile thing and it thought it was pretty cool because it was an immediate notification, not the next day or hours later but IMMEDIATELY. I also did another pre approval on Verizon on a different day but I didn’t get any notification and it made me think that Norton just pick and choose when or if they want to notify you? I put it the same information for both companies but they only alerted me to 1? Makes me think that my information isn’t going to somewhat safe with Norton since I’m not receding alerts when I should be especially with information that selected to monitor, like my social

by Gordonitis

I save all my user names and passwords on a locked app on my phone. I sign into everything by opening that app. I then copy my user name. Then I go life lock and paste it in. Then I go back to LifeLockIdentity and copy my password. That procedure doesn’t work on this lousy app because when I leave it for any period of time it closes the sign in page. I have to start over again. What’s required is a super memory or WRITING IT ALL ON PAPER AND THEN TYPING IT IN TO LifeLockIdentity . what kind of Stone Age crap is this. Whoever set up LifeLockIdentity should be fired.

On top of all that. Life Lock generated the log in and password but gave me no way to change it. I copied and pasted both into my secure notes app. It worked for a while. Then life lock lost it or changed it or garbled it in their system. To fix it I had to speak with someone in the Philippines. I hate that.

by Sterran

I was really excited when Norton replaced the old LifeLock app (which was so constantly glitchy, it made keeping on top of the service impossible) with its new LifeLock app. Sadly, it’s just as bad, if not worse because it’s Norton and it should at least be able to handle the tech user-interface part of its service. It leaves one wondering if this is the best a giant tech company can do?

An example is how difficult it is, and often impossible, to get it to correctly retrieve and populate credentials from 1Password and then it not permitting manual pasting when it inevitably gets it wrong. So that’s LifeLockIdentity .

Regarding the service, it continually surprises me how long it takes to alert re: charges made many days before. Some of financial institutions report in as close to realtime as possible, so why does it take LifeLock, the monitoring service for which I pay, so much longer?

Its actual monitoring seems good in that it has alerted me to some things requiring attention. Hopefully (fingers crossed), its assistance with any needed resolutions and financial protections are as good as it hypes them to be. If not, then the high price and many frustrations with its user-unfriendly interface make it just another tech profit scheme to get your money (capitalism’s newest iteration of insurance).

by Unbelievably Dissapointed

Since signing up for a family plan and downloading life lock apps to my phone and my fiancés phone both our phones freezes, internet works when it feels like, we have back out of whatever windows we have open and open a new one. This is not what I thought I was signing up for. Especially the VPN feature is horrible. This is not a coincidence because it happens with both our phones, how could that be?

I’ve contacted tech support to trouble shoot and our issues are still happening . I’m only a couple of weeks into my initial signup and I’ll be cancelling this service ASAP. We literally have to disable features from the life lock app in order to operate our phones.

I would not recommend this service to anyone. Everything sounds good when you sign up, but obviously Nortons Life Lock has some issues to resolve with their apps before taking your money and have you download apps onto your phone. I’m very disappointed with this service, just horrible.

by Bengal4life

I’ve never been a fan of NORTON anything. The old LifeLock App forces you to log into the new front end. I currently use about 9 different financial apps. This one by far has the least useable features. It needs serious improvement. To log off you must go to the menu, then into settings to find it. If you log off you reset your FACE ID feature. I don’t get that! Why does Logging off reset FACE ID? I am not a fan of apps remaining resident in storage when not in use so I use the phone feature to remove it from remaining resident and active.
There are no useable features in “Settings” for customization, or account management. An option for Contact Preferences and some company acknowledgements. At $29 per month for protection I can’t say I’m seeing my Monies worth. No information to say “here’s a list of threats we protected you from this month, or no notification of potential threats, or alerts. Thinking to remove LifeLock altogether.

by Katman5256

After having a news website tell me my phone was infected I decided to give Norton 360 a try. The LifeLock service seems to be working ok so far but it’s hard to tell. The reason for only 2 stars is because of the VPN. I don’t understand how it’s supposed to work but what I do know is most of the time I can’t get on the internet or any of my games I play. When the VPN is on it takes forever to get anywhere or I get a page not available notice. I tried to purchase something on my Walmart app and after 45 minutes of the order not going through I deleted my 3 Norton apps and “poof” my order goes through. I shouldn’t have to continually turn off the VPN to do anything. My 14 day trial is up in 5 days so I will probably cancel my subscription. One of my credit cards monitors the dark web already and I keep track of my credit scores daily so I’m not sure the subscription is warranted. Save your money and look elsewhere. I think there are better offers or products around. Maybe if things are changed I would have better things to say.

by Sbulljr

Like the very worst support in history along with apple and google support and it’s a night mare literally like they over and over transport you back n forth and Norton ask for credit card info after being paid twice and will not give a number to save to bi pass Norton second security for spam numbers and over 5 times I’ve set like life lock up and off it isAutomatically one time after another and tech support argues for hours and the VPN gets shut off even when set not to and as well not compatible with other VPN and the kill switch is not secure 100% or the life lock 100% i love the program as well I support Norton 360 one hundred percent and just must have a better support than now because as of now its absolutely ridiculous literally and I’ve been with Norton 360 since March 21 and was forced to pay twice and still don’t have antivirus nor password program isn’t working properly and literally LifeLock is a night mare to talk to please help Norton 360 support supervisors!?!!

by Not So Geeat

As just about everything regarding the switch from LifeLock inc. to Norton inc., The Norton LifeLock app leaves a lot to be desired. The previous LifeLock app, when it was administered by the original lifelock corporation, was a great, great app. When Norton took LifeLock over it seem to have pinched pennies on many facets of the company and the service. Of course, LifeLockIdentity was not spared from this pennypinching. The functionality of this Norton app is nowhere near the functionality of the previous lifelock app. I can’t even go in and update my payment information on the Norton app. The Norton LifeLock app seems to me just an afterthought rather than a full featured, fully functioning app. The previous LifeLock app iteration was an actual fully functioning app. Until Norton updates LifeLockIdentity so that it functions as the previous lifelock at did, my review will remain as is.

by REShaman

LifeLockIdentity allows for Face ID, but only for the primary account holder. What about the primary account holder’s spouse also a member/user? Doesn’t make sense to exclude when a couple are member/users. On the plus side, having this information/ protection especially in these times when predators are lurking around and without consequences to them but to us. LifeLockIdentity should also provide a spouse with the same categories of information as the primary account holder. I am a long time Norton client and I made the mistake of making my spouse the primary while I am the techie in the family. Norton makes it so only one primary is permitted. And for a married couple/family that’s absurd. There are other apps like 1Password that recognize and allow for sharing as if both are primary. Still, having Norton’s protection is worth the inconvenience. But given the feedback, Norton is slow or non-responsive to implementing changes to suit their customer base which is not only silly, it’s nonsensical given the cost. There’s no family membership saving. However, LifeLockIdentity is worth having overall. Wish Norton would catch up to who they’re protecting not only how.

Update: The present state of LifeLockIdentity build now allows one’s spouse to activate and use successfully Face ID. Don’t know what changed but that’s the good news!

by Doggirlhans

I would give it more BUT… the problem I have with the program is you are always having to re-login and I feel like that’s a big problem for something that costs what it does and is suppose to be monitoring our system and information. My question is how can it be monitoring if you are always having to re-login every time you turn around because it logs you out every 15mins because you aren’t active ? Well I don’t live on the internet 24/7 like some people do I have a life to live with other responsibilities to handle. So why can’t they make it where it monitors all the time like I for one expect it to do for what I pay for anyways? RIGHT?
Come On Norton get on the band wagon for your customers!!!

by Crumbs89

LifeLockIdentity, especially for the amount that we pay for it, can be a lot better. We should receive more detailed credit information. Also, LifeLockIdentity is not very user-friendly. It would be so much easier to be able to see a list of everything that was purchased and approve them one at a time as we go down the list, instead we have to open it first, approve/Deny the charge, and then exit it out to go to the next transaction. Finally, I cannot archive, hide or delete any disputes from the last three years or longer. LifeLockIdentity needs to be much better, especially due to the price we are paying for the service!

by The Katzmeow

Not sure I am loving the change from LifeLock to Norton. At least with LifeLock all of my accounts were being monitored. When the change to Norton LifeLock I thought I would have the best of both worlds, however Norton LL can’t seem to monitor 4 of my accounts (listed as “Disconnected Accounts”) and request me to update and monitor them manually. Norton does list the disclaimer that they are not able to monitor all accounts, however, my question is “why”? If they took over from LifeLock (LL) and LL could handle these accounts, why are they having difficulty?

Also, I am unable to unfreeze one of my credit accounts In “Identity Lock”. It always shows “Unavailable Try Again”. This would be a great feature if you are trying to purchase a car or large ticket item and they want to check your credit, but not if you can’t gain access to the feature to unfreeze or freeze your account. The jury is still out on for me on this company merge.

by Mike79.5

The service has been quick to pickup financial activity in my name. I like the new facial recognition so as to save having to constantly enter password but two-factor would be really nice for other devices that can’t perform facial recognition. Also would like more detailed information about the triggering source of a notification and it help if any phone numbers are given that they be in the active state so as to be able to call directly without having to write down the number and enter it separately in order for a call to be made

by Mtmurat

A business offered to fully reimburse me for this product after they compromised my personal information. The cost was $300+. What I received was primarily several pages of advertisements wanting me to upgrade to all kinds of other Norton products. Norton woke me up the very next morning with robocalls warning me of title activity on a home I hadn’t owned in over 21 years, but completely missed my inclusion in other data breaches (for which I know my data has been exposed). Customer service all is transferred to India- be prepared to have a language barrier and be transferred around numerous times. I cancelled this overpriced and ineffective product within 24 hours. Steer clear.

**Update** I have completely canceled my LifeLock services, but now they are sending me unsolicited robo sales calls in the middle of the night. Do yourself a favor and never ever give your phone number to these people. You will regret it.

by 6R57

I have been a LifeLock member for over 15 years and now with them teaming up with Norton360 is great way to protect yourself and your family from ID Theft, Home Mortgage fraud, The Dark Web, Malware and so much more plus up to a million dollars in professional help to fix it if anything were to go wrong. I have had my ID stolen and it is no fun going it alone trust me and LifeLockIdentity makes it so simple to use. Instant VPN whether on your phone or computer if you are at your local coffee shop. So many people are sitting right next to you and they are using the open WiFi to steal your identity and with Norton360 with life lock they can stop it before it happens having the bad guy to go find another coffee shop to destroy someone else’s life unless they get Norton360 with LifeLock

by Daisy's In The Wind

navigation in this application is superior due to the locational accessibility with in mind anyone can really use this application just keeping yourself organized , review your information every day, being on top of your identification information is important especially these in this climate of the election and identity abuse going on. I would recommend using the service they basically LifeLock Norton do the background work for you just be vigilant about your own info ID call them when you notice a problem and there on it. BEST App ever!!!❤️ keep the ID theft out 🧟‍♂️♿️especially when your disabled

by Johnkwhite1984

Someone got a $500 payday loan in my name and I received an an anonymous phone call from a collection agency saying that I am going to be summoned to court and I went to my local sheriffs department and filed a report and they recommended me to get lifelock theft protection somehow even though I didn’t apply for it I am responsible to pay $1,600 plus court costs and lawyer fees. I wish that I had lifelock theft protection sooner! Lifelock is definitely recommended and they are very professional and they send you alerts when someone is using your good name and they have experts to help you get advice when your identity is becomes stolen.

by Emtrio

I was glad to see that phone number porting had been added to the list of what’s covered under the plan. That was the exact point of entry to my Identity Theft, not credit card application as most people have. The only criticism is sometimes my credit accounts get disconnected which is a pain in the neck having to log in and reconnect every month but Norton seems to have gotten a handle on it. I like that LifeLockIdentity has everything needed at your finger tips such as locking and unlocking your credit reports and freezing utilities. It’s piece of mind.

by Costelloca

For the monthly rate I pay, I have enjoyed using Norton for all my devices and lifestyle choices involving my PII, identity, and financial credit.

I feel safe knowing that I’m good to go and have access to my information in an intuitive workflow that is seamless across all my devices, both for Mac and PC. LifeLockIdentity in particular is great at keeping me informed without being annoying about it either. It helps me stay mindful about my financial decisions and the impact is creates when my stuff is out there.

I’m proud to be a Norton member and tell all my friends and family about it.

by MatthewFo

I downloaded everything from Norton in the trust for anti virus protection. What did I receive, the apps almost completely lock down my devices. The protection was just notice only. I tried several times to chat or email communication with not one reply in return. I took their online survey with this same concerns, no reply. The moment my wife and I removed all this stuff off our device they started working properly. Of course, this is after I spent $100

by Saturner66

Horrible customer service. Impersonal, confused, poor listeners. Ask, listen, repeat if you don’t understand what the customer needs or is asking for help with. High dollar programs with seemingly low budget, poor quality, lack of caring support. Additionally, it seems apparent that the merging of what once were two good companies have become an incompetent, bumbling, non-cohesive, and failing entity. Not worth the frustration, wasted time on the phone or money with several other available options.

by @urbananimal

LifeLockIdentity doesn’t have a native iPad mode.

2-factor is poor, only allowing Norton VIP, which doesn’t work. Adding or updating bank accounts doesn’t allow pasting from a password app.

There are a lot of questionable decisions, which force me to show information or type them in, which decreases privacy.

Support is a nightmare. After waiting forever, the rep couldn’t hear me and I couldn’t hear her due to poor VoIP contact center lines going to I don’t know where. Had to re-verify my personal information 3 times on the same call. Took forever to resolve, then wasn’t completely fixed.

Even with new owners, LifeLockIdentity is still a glorified screen scraper.

by 12321 Texan

I found out today that someone in California was trying to set up an account in my name (Texas). I set up Lifelock, and have already received notices of 3 accounts that are trying to be set up in my name. I simply respond to their alerts and they took it from there.

by Polarbearspden

Excellent features at any price. I am a brand new customer, but so far I am loving the wide variety of functions and ease of using the web site. Not only will it protect my identity, but the capability to protect individual accounts, credit cards and even wi-fi are wonderful. All with one Super program.

by M. Deloney

I got a lot of real time alerts from the simplest things that happen. LifeLock really monitors everything going on with your information! This service is truly top notch. If want to feel secure in this cybercrime society we live in sign up yesterday!

by Herm 21

I used the Neatgear Nighthawk 10x one is not the best on the market for home use The first Nighthawk 10x I used burnt up in 3 months so I went out and bought the NORTON CORE IT WAS HALF THE PRICE BUT I HAD TO WAIT AND SEND IN THE NIGHTHAWK TO BE REPACED IT TOOK ABOUT 3 MONTHS . SO I BOUGHT THE NORTON CORE IT WORKS JUST AS GOOD IF NOT BETTER MOST THE TIME. IT HAS SO MUCH EXTRA SECURITY BUILT IT TO THE UNIT BUT FOR THE MONEY THE NORTON CORE KILLS THE NIGHTHAWK BY FARE IN MANY WAYS . I CONTINUE TO USE THEM BOTH BUT DIFFERENTLY YOU NET TO DO SOME RESEARCH FOR YOUR SELF.

by Scanerne

Great protection with several price options. I just signed up and they’ve already found my email on the dark web and offered several options to secure my account.

by Pelhamguy

Norton with LifeLock and VPN is a great app for my
devices. It keeps my information secure and safe and I feel better and have a sense of peace of mind knowing my information is protected and that I will be notified is someone attempts to use my information for fraudulent purposes. Very pleased and strongly recommended.

by Chupacabra 2021

Lately since they been a lot of new app that does happen to come out in the market this is one way to be safe and secure LifeLock offers multiple apps to help you stay safe and secure and even personal information

by Disgusted And Annoyed Mom

This is a very good security app but I can’t access my Disney Plus app with it ( yet I have no problem accessing Facebook). I wish there can be a way I can access my Disney Plus so I can watch some movies.

by PanthersFan45

After having LifeLock and Norton separate I decided to merge accounts and go with Norton LifeLock 360 Ultimate. The LifeLock setup looks identical within LifeLockIdentity. I also recommend Norton VPN & Mobile Security. So many free public WiFi hotspots that aren’t secure. Norton’s got me covered.

by Cup Of Coffee With God

Before I got LifeLock norton 360 I was being hacked and haven so many troubles but after I got Lifelock I have this feeling of being safe and protected So so far so good 😊 a lot of people have spoke of life lock 🔐 and they do what they say !

by Tigger Oklahoma

I love using the Lifelock app for the services they provide. It is very easy to keep up with my credit scores & know that my life is being protected by a VERY reputable company.

by Donnie 1957

I was having a lot of trouble and my Bank account got hacked,But now LifeLock is
On them and I really think they will catch
Them before long you need LifeLock these
Days!!!!!