Contact LifeLock Identity Support

I’ve been trying to cancel my subscription for over an hour. I’ve tried automatic chat and it says I don’t have active subscription although my MasterCard says differently. The support page informs you that if I go to accounts page- All I have to do is press the cancel my subscription or unsubscribe feature and wallah... done.. I’ve been to account settings, my subscription, manage my subscription, support and help.. I should’ve spent the hour on hold rather trying to make it easy online as they claim. For services you receive for free from every credit card company, credit karma, and/or from the credit bureaus themselves, $20 a month isn’t worth the locking up ONLY TransUnion. When I applied for a loan, I told my bank.. oh I might need to unlock my credit for you.. they immediately responded with.. oh it’s fine. We got your info from Expedia. And Then I received notification of their inquiry from credit lock, credit karma, Expedia. You’re app should be called TransUnion lock/credit watch and notify. Misleading marketing. The services in this day and age are necessary and although I find these services needed.. it should be more broad and if you’re gonna charge a fee, do something more than what’s offered in just having an account somewhere else. Thank you. But no thank you. (That’s if I can ever find out how to cancel my subscription). Ugh.

Since signing up for a family plan and downloading life lock apps to my phone and my fiancés phone both our phones freezes, internet works when it feels like, we have back out of whatever windows we have open and open a new one. This is not what I thought I was signing up for. Especially the VPN feature is horrible. This is not a coincidence because it happens with both our phones, how could that be? I’ve contacted tech support to trouble shoot and our issues are still happening . I’m only a couple of weeks into my initial signup and I’ll be cancelling this service ASAP. We literally have to disable features from the life lock app in order to operate our phones. I would not recommend this service to anyone. Everything sounds good when you sign up, but obviously Nortons Life Lock has some issues to resolve with their apps before taking your money and have you download apps onto your phone. I’m very disappointed with this service, just horrible.

I’ve never been a fan of NORTON anything. The old LifeLock App forces you to log into the new front end. I currently use about 9 different financial apps. This one by far has the least useable features. It needs serious improvement. To log off you must go to the menu, then into settings to find it. If you log off you reset your FACE ID feature. I don’t get that! Why does Logging off reset FACE ID? I am not a fan of apps remaining resident in storage when not in use so I use the phone feature to remove it from remaining resident and active. There are no useable features in “Settings” for customization, or account management. An option for Contact Preferences and some company acknowledgements. At $29 per month for protection I can’t say I’m seeing my Monies worth. No information to say “here’s a list of threats we protected you from this month, or no notification of potential threats, or alerts. Thinking to remove LifeLock altogether.