Contact LifeLock Identity Support
Company Name: Symantec
About: Symantec provides security, storage, and systems management solutions that help consumers secure and
manage their information.
Headquarters: Mountain View, California, United States.
LifeLock Identity Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with LifeLock Identity. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact LifeLock Identity. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Symantec
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit LifeLock Identity Website
Privacy Policy: https://www.nortonlifelock.com/privacy/gps-english
Developer: NortonMobile
56.67% Contact Match
Developer: LifeLock
E-Mail: [email protected]
Website: 🌍 Visit LifeLock Website
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Read 5 Customer Service Reviews 😭😔💔
when I get support I continue to talk to people I cannot understand because of their poor english. I am 86 years old and my hearing is not what it used to be. I called Norton/LifeLock Support on 11/4 and requested that my subscription to Norton be cancelled but that my subscription to Lifelock continue and could I get a breakdown of costs doing it that way. The person I talked to said he would cancel Norton but on 11/26 my credit card was charged $266.86. I called support again and asked why my card was charged, the person I talked to confirmed that I called on 11/4 but could not explain why I was charged as stated. I then told him to cancel all my subscriptions. Now I still get popups from Norton as though I am still with them. I want a subscription to Life Lock but not Norton. Is that possible? If not then cancel all subscriptions and return the $266.86 you charged my credit card. Use email below to let me know what and when your going to do this. Patrick Senn 336-282-3441 pj1776@redacted
I set up my Lifelock 360 account supposedly back in May 2022. You started withdrawing from the account I thought was set up. Then somehow the account was suspended as you continue to withdraw funds! Didnt have ANY account nor was it set up!! I csll in today to track the account and Im told the account wasnt even set up??? WTH? How are you withdrawing finds on an account not set ip?
Not worth $20 a month which can’t cancel easily
by JerBearATX
I’ve been trying to cancel my subscription for over an hour. I’ve tried automatic chat and it says I don’t have active subscription although my MasterCard says differently. The support page informs you that if I go to accounts page- All I have to do is press the cancel my subscription or unsubscribe feature and wallah... done.. I’ve been to account settings, my subscription, manage my subscription, support and help.. I should’ve spent the hour on hold rather trying to make it easy online as they claim. For services you receive for free from every credit card company, credit karma, and/or from the credit bureaus themselves, $20 a month isn’t worth the locking up ONLY TransUnion. When I applied for a loan, I told my bank.. oh I might need to unlock my credit for you.. they immediately responded with.. oh it’s fine. We got your info from Expedia. And Then I received notification of their inquiry from credit lock, credit karma, Expedia. You’re app should be called TransUnion lock/credit watch and notify. Misleading marketing. The services in this day and age are necessary and although I find these services needed.. it should be more broad and if you’re gonna charge a fee, do something more than what’s offered in just having an account somewhere else. Thank you. But no thank you. (That’s if I can ever find out how to cancel my subscription). Ugh.
Would NOT recommend
by Unbelievably Dissapointed
Since signing up for a family plan and downloading life lock apps to my phone and my fiancés phone both our phones freezes, internet works when it feels like, we have back out of whatever windows we have open and open a new one. This is not what I thought I was signing up for. Especially the VPN feature is horrible. This is not a coincidence because it happens with both our phones, how could that be?
I’ve contacted tech support to trouble shoot and our issues are still happening . I’m only a couple of weeks into my initial signup and I’ll be cancelling this service ASAP. We literally have to disable features from the life lock app in order to operate our phones.
I would not recommend this service to anyone. Everything sounds good when you sign up, but obviously Nortons Life Lock has some issues to resolve with their apps before taking your money and have you download apps onto your phone. I’m very disappointed with this service, just horrible.
Significant Improvement Needed.
by Bengal4life
I’ve never been a fan of NORTON anything. The old LifeLock App forces you to log into the new front end. I currently use about 9 different financial apps. This one by far has the least useable features. It needs serious improvement. To log off you must go to the menu, then into settings to find it. If you log off you reset your FACE ID feature. I don’t get that! Why does Logging off reset FACE ID? I am not a fan of apps remaining resident in storage when not in use so I use the phone feature to remove it from remaining resident and active.
There are no useable features in “Settings” for customization, or account management. An option for Contact Preferences and some company acknowledgements. At $29 per month for protection I can’t say I’m seeing my Monies worth. No information to say “here’s a list of threats we protected you from this month, or no notification of potential threats, or alerts. Thinking to remove LifeLock altogether.
Have a Problem with LifeLock Identity? Report Issue
Why should I report an Issue with LifeLock Identity?
- Pulling issues faced by users like you is a good way to draw attention of LifeLock Identity to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a LifeLock Identity customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using LifeLock Identity.
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