TfL Go Reviews

Published by TfL on 2025-01-29

🏷️ About: The official TfL app provides maps and live travel updates for confident travel around London. It offers live arrival times for various modes of transport, including Tube, London Overground, DLR, TfL Rail, Thameslink trains, Trams, and Emirates Air Line. The app also provides step-free journeys and station facilities information. The journey planner maps a safe route for walking or cycling. The app is built around the iconic Tube map, and the simple and clear layout makes it easy to use for everyone.

Rating 4.8/5

Safety Score: 20.0/100

Legitimacy Score: 64.4/100

Overall Customer Experience 😎

🤬 Negative experience

55.4%

🫥 Neutral

30.7%

😎 Positive experience

13.9%

~ from Justuseapp.com NLP analysis of 8,044 combined software reviews.

⚠️ Share your Experience & Warn Others

Summary of Customer Reviews (Takeaways): 💎

- More offline functionality

- More functionality from the website

- Hard to see the advantage of this versus Google or Apple Maps

Read 2 Customer Service Reviews 😠💢

4.8 out of 5

This app will cause you to miss appointments

by London Tube Commuter 4563

In London, TfLGo shows lines that are disrupted (happens often) as if they were working normally.
Check tfl.gov.uk instead.
There should be an option to give TfLGo negative stars. Worse than useless.

Very limited

by Freaq Trav

Could use more offline functionality. More functionality from the website. Hard to see the advantage of this versus Google or Apple Maps.

Is TfL Go Safe? 🙏

Yes. TfL Go: Live Tube, Bus & Rail is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 8,044 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for TfL Go Is 20.0/100.

Safety Analysis

88.4% of users say app is Safe 👍

88.4%

9.9% of users have Some Concerns ⚠️

9.9%

1.6% of users say app is Risky 🚨

1.6%

Is TfL Go Legit? 💯

Yes. TfL Go: Live Tube, Bus & Rail is legit, but not 100% legit to us. This conclusion was arrived at by running over 8,044 TfL Go: Live Tube, Bus & Rail User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for TfL Go Is 64.4/100..

🔏 Privacy & Data Safety

TfL Go collected the following data from you:

Data Linked to You:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Other Data
Data Not Linked to You:
- Location
- Search History
- Identifiers
- Usage Data
- Diagnostics