TfL Go Reviews

Published by TfL on 2026-05-07

🏷️ About: The official TfL app provides maps and live travel updates for confident travel around London. It offers live arrival times for various modes of transport, including Tube, London Overground, DLR, TfL Rail, Thameslink trains, Trams, and Emirates Air Line. The app also provides step-free journeys and station facilities information. The journey planner maps a safe route for walking or cycling. The app is built around the iconic Tube map, and the simple and clear layout makes it easy to use for everyone.

Rating 4.8/5

Safety Score: 32.8/100

Legitimacy Score: 34.4/100

Is TfL Go Safe to Use?

We Investigate the app owner's website (Tfl.gov.uk), verify their legitimacy, and uncover hidden scams and complaints.

Overall Customer Experience 😎

🤬 Negative experience

66.2%

😎 Positive experience

32.2%

🫥 Neutral

1.6%

~ from Justuseapp.com NLP analysis of 11,260 combined software reviews.

Is TfL Go Safe?

TfL Go: Plan, Pay, Travel appears generally safe, but use with caution.

32.8/100

Safety Analysis »»

Is TfL Go Legit?

TfL Go: Plan, Pay, Travel appears legitimate, though exercise caution.

34.4/100

⚠️ Share your Experience & Warn Others

Summary of Customer Reviews (Takeaways): 💎

- More offline functionality

- More functionality from the website

- Hard to see the advantage of this versus Google or Apple Maps

Read 2 Customer Service Reviews 😠💢

4.8 out of 5

This app will cause you to miss appointments

by London Tube Commuter 4563

In London, TfLGo shows lines that are disrupted (happens often) as if they were working normally.
Check tfl.gov.uk instead.
There should be an option to give TfLGo negative stars. Worse than useless.

Very limited

by Freaq Trav

Could use more offline functionality. More functionality from the website. Hard to see the advantage of this versus Google or Apple Maps.

Is TfL Go Safe? 🙏

TfL Go: Plan, Pay, Travel appears generally safe, but use with caution. JustUseApp Safety Score for TfL Go is 32.8/100.
This assessment is based on our NLP analysis of 11,260 user reviews. Combined with the app store average rating of 4.8/5.

Safety Analysis

88.4% of users say app is safe 👍

88.4%

9.9% of users have some concerns ⚠️

9.9%

1.6% of users say app is risky 🚨

1.6%

Is TfL Go Legit? 💯

TfL Go: Plan, Pay, Travel appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for TfL Go is 34.4/100 .
This conclusion is based on analysis of 11,260 user reviews.

🔏 Privacy & Data Safety

TfL Go collected the following data from you:

Data Linked to You:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Other Data
Data Not Linked to You:
- Location
- Search History
- Identifiers
- Usage Data
- Diagnostics